Manuals / Monessen Hearth / Household Appliance / Indoor Fireplace

Monessen Hearth DBX24C* manual Troubleshooting

Models: DBX24C*

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TROUBLESHOOTING

WARNING

If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or pressure is low, contact your local gas supplier immediately.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

ODS/pilot lights, but flame

1.

Control knob not fully pressed in.

1.

Press in control knob fully.

goes out when control knob

2. Control knob not pressed in long

2.

After ODS/pilot lights, keep control knob

is released.

 

enough.

 

pressed in for 30 seconds.

 

 

 

 

 

 

3.

Manual shutoff valve not fully open.

3.

Fully open manual shutoff valve.

 

4.

Thermocouple connection loose at

4.

Hand tighten thermocouple connection

 

 

control valve.

 

until snug, then tighten 1/4 turn more.

 

5.

Pilot flame not touching thermocouple,

5.

Contact local gas company.

 

 

which allows thermocouple to cool,

 

 

 

 

causing pilot flame to go out. This

 

 

 

 

problem could be caused by either

 

 

 

 

low gas pressure, or a dirty or partially

 

 

 

 

clogged ODS/pilot.

 

 

 

6.

Thermocouple damaged.

6.

Replace thermocouple.

 

7.

Control valve damaged.

7.

Replace control valve.

Burner does not light after

1.

Burner orifice is clogged.

1.

Burner orifice is clogged.

ODS/pilot is lit.

2.

Burner orifice diameter is too small.

2.

Burner orifice diameter is too small.

 

3.

Inlet gas pressure is too low.

3.

Inlet gas pressure is too low.

Burner backfires during

1. Manifold pressure is too low.

1.

Contact local gas company.

combustion

2. Burner orifice is clogged.

2.

Clean burner or replace burner orifice.

Slight smoke or odor during

1. Burner orifice is clogged or damaged.

1.

Clean burner or replace burner orifice.

initial operation.

2.

Burner is damaged.

2.

Replace burner.

 

3.

Gas regulator defective.

3.

Replace gas regulator.

Logs appear to smoke after

1. Vapors from paint or curing process of

1.

Problem will stop after a few hours of

initial operation.

 

logs.

 

operation. Run the heater with the damper

 

 

 

 

open if you have one, or open a window

 

 

 

 

for the first few hours.

 

 

 

2.

Log heater is intended to be smokeless.

 

 

 

 

Turn OFF heater and call qualified service

 

 

 

 

person.

Heater produces a whistling

1. Turning control knob to HIGH position

1.

Turn control knob to LOW position and let

noise when burner is lit.

 

when burner is cold.

 

warm up for a minute.

 

2.

Air in gas line.

2.

Operate burner until air is removed from

 

 

 

 

line. Have gas line checked by local gas

 

 

 

 

company.

 

3.

Dirty or partially clogged burner orifices.

3.

Clean burner or replace burner orifice.

No gas to pilot.

1.

LP-regulator shut down due to inlet

1.

Verify LP tank regulator is installed and

 

 

pressure too high.

 

set at 11" to 13" w.c.

 

 

 

2.

Replace regulator on heater.

33D4047

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Monessen Hearth DBX24C* manual Troubleshooting
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DBX24C* specifications

The Monessen Hearth DBX24C* is a distinguished direct vent gas fireplace designed to provide warmth, aesthetics, and versatility for modern homes. With a focus on efficiency and style, the DBX24C* stands out in the market for its combination of innovative technology and classic fireplace charm.

One of the main features of the DBX24C* is its impressive heating output. This fireplace operates efficiently to produce a maximum of 24,000 BTUs, making it suitable for heating larger spaces while maintaining a balanced and comfortable ambiance. The direct venting system enhances its efficiency by drawing in air from outside, ensuring that indoor air quality remains uncompromised while also minimizing heat loss.

The design of the DBX24C* is another pivotal characteristic. Available in various finishes, including sleek black and contemporary stainless steel, it can complement a range of interior decors. Its clean-face design eliminates the need for a traditional fireplace mantle, allowing for a more modern look that highlights the fire's radiant glow. The minimalist aesthetics also allow for flexible installation options, making it an ideal choice for both new homes and renovations.

In terms of technology, the Monessen DBX24C* boasts a modern control system, allowing for easy adjustments to flame height and heat output. The remote control capability enhances convenience, letting users control the fireplace from the comfort of their seating area. Additionally, the unit is equipped with an electronic ignition system, which ensures swift and reliable startup while also providing added safety through its on-demand control.

Burning clean with natural gas or propane, the DBX24C* is designed with environmental consciousness in mind. Its high-efficiency operation exceeds industry standards, resulting in lower emissions and reduced environmental impact. This makes the DBX24C* not only an aesthetically pleasing choice but also an eco-friendly one.

Overall, the Monessen Hearth DBX24C* delivers an exceptional combination of performance, design, and technology. With impressive heating capacity, sleek aesthetics, remote control functionality, and commitment to environmental friendliness, it offers homeowners a reliable and attractive solution for heating and enhancing their living spaces. Whether you are looking to upgrade an existing fireplace or install a new one, the DBX24C* stands as a premier option in the world of gas fireplaces.