Manuals / Monessen Hearth / Household Appliance / Indoor Fireplace

Monessen Hearth DBX24C* manual Troubleshooting, Observed Problem Possible Cause Remedy

Models: DBX24C*

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WARNING

TROUBLESHOOTING

Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

Note: All troubleshooting items are listed in order of operation.

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

When ignitor button is

1. Ignitor electrode positioned wrong.

1

Replace ignitor.

 

pressed, there is no spark

 

 

 

 

 

at ODS/pilot.

2.

Ignitor electrode is broken.

2.

Replace ignitor.

 

 

 

 

 

 

 

 

 

 

3.

Ignitor electrode not connected to ignitor

3.

Reconnect ignitor cable.

 

 

 

cable.

 

 

 

 

4.

Ignitor cable pinched or wet. Keep ignitor

4.

Free ignitor cable if pinched by any metal

 

 

 

cable dry.

 

or tubing.

 

 

5.

Broken ignitor cable.

5.

Replace ignitor cable.

 

 

6.

Bad piezo ignitor.

6.

Replace piezo ignitor.

 

Appliance produces

1. Appliance burning vapors from paint, hair

1.

Ventilate room. Stop using odor causing

 

unwanted odors.

 

spray, glues, etc.

 

products while heater is running.

 

 

2.

Gas leak.

2.

Locate and correct all leaks.

 

 

3.

Initial burn off

3.

Ventilate room and turn unit on high until

 

 

 

 

 

odor is gone. Odor should be gone after 2

 

 

 

 

 

to 3 hours of continuous use.

 

Appliance shuts off during

1. Not enough fresh air is available for

1.

Open window and/or door for ventilation.

 

use.

 

ODS/ pilot to operate.

 

 

 

 

2.

Low line pressure.

2.

Contact local gas company.

 

 

3.

ODS/pilot is partially clogged.

3.

Clean ODS/pilot.

 

 

4.

Defective Thermopile.

4.

Check wire connections. Check output

 

 

 

 

 

should be 500 milli-volts across TH/TP

 

 

 

 

 

and TP Terminals with ON/OFF switches

 

 

 

 

 

off.

 

 

5.

Restrictions in incoming air flow.

5.

Check for bottom riser on glass door,

 

 

 

 

 

sunken fireplace, excessive lava rock/

 

 

 

 

 

cinders densely packed against grate.

 

Gas odor even when

1. Gas leak.

1.

Locate and correct all leaks.

 

control knob is in OFF

 

 

 

 

 

2.

Control valve defective.

2.

Replace control valve.

 

position.

 

 

 

 

 

 

When ignitor button is

1. Gas supply turned off or manual shutoff

1.

Turn on gas supply or open manual shutoff

 

pressed, there is spark at

 

valve closed.

 

valve.

 

ODS pilot, but no ignition.

 

 

 

 

 

2.

Control knob not in PILOT position.

2.

Turn control knob to PILOT position.

 

 

 

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

 

PILOT position.

 

position.

 

 

4.

Air in gas lines when installed.

4.

Continue holding down control knob.

 

 

 

 

 

Repeat igniting operation until air is

 

 

 

 

 

removed.

 

 

5.

ODS/pilot is clogged.

5.

Replace ODS/pilot assembly or get it

 

 

 

 

 

serviced.

 

 

6.

Gas regulator setting is not correct.

6.

Check incoming pressure. Replace gas

 

 

 

 

 

regulator.

 

 

 

 

 

 

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Monessen Hearth DBX24C* manual Troubleshooting, Observed Problem Possible Cause Remedy
Page 41 Page 43

DBX24C* specifications

The Monessen Hearth DBX24C* is a distinguished direct vent gas fireplace designed to provide warmth, aesthetics, and versatility for modern homes. With a focus on efficiency and style, the DBX24C* stands out in the market for its combination of innovative technology and classic fireplace charm.

One of the main features of the DBX24C* is its impressive heating output. This fireplace operates efficiently to produce a maximum of 24,000 BTUs, making it suitable for heating larger spaces while maintaining a balanced and comfortable ambiance. The direct venting system enhances its efficiency by drawing in air from outside, ensuring that indoor air quality remains uncompromised while also minimizing heat loss.

The design of the DBX24C* is another pivotal characteristic. Available in various finishes, including sleek black and contemporary stainless steel, it can complement a range of interior decors. Its clean-face design eliminates the need for a traditional fireplace mantle, allowing for a more modern look that highlights the fire's radiant glow. The minimalist aesthetics also allow for flexible installation options, making it an ideal choice for both new homes and renovations.

In terms of technology, the Monessen DBX24C* boasts a modern control system, allowing for easy adjustments to flame height and heat output. The remote control capability enhances convenience, letting users control the fireplace from the comfort of their seating area. Additionally, the unit is equipped with an electronic ignition system, which ensures swift and reliable startup while also providing added safety through its on-demand control.

Burning clean with natural gas or propane, the DBX24C* is designed with environmental consciousness in mind. Its high-efficiency operation exceeds industry standards, resulting in lower emissions and reduced environmental impact. This makes the DBX24C* not only an aesthetically pleasing choice but also an eco-friendly one.

Overall, the Monessen Hearth DBX24C* delivers an exceptional combination of performance, design, and technology. With impressive heating capacity, sleek aesthetics, remote control functionality, and commitment to environmental friendliness, it offers homeowners a reliable and attractive solution for heating and enhancing their living spaces. Whether you are looking to upgrade an existing fireplace or install a new one, the DBX24C* stands as a premier option in the world of gas fireplaces.