Troubleshooting

Getting Support

93Getting support through Remote Management

94Finding the contact information for service

94 Requesting service

Diagnosing TV operational issues

There Is a Problem with the Picture

95 Testing the picture

I Can't Hear the Sound Clearly

97 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

The TV Won't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

105Before using the recording and schedule recording functions

107Before using the timeshift function

Supported broadcasting audio options

Read Before Using Apps

Read Before Using the Internet

Read Before Playing Photo, Video, or Music Files

111Limitations on use of photo, video, and music files

112Supported external subtitles

112Supported internal subtitles

113Supported image formats and resolutions

113Supported music formats and codecs

114Supported video codecs

Read After Installing the TV

116Picture sizes and input signals

117Installing an anti-theft lock

117 Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported Resolutions)

118IBM

118MAC

119VESA DMT

Supported Resolutions for Video Signals

120 CEA-861

Read Before Using Bluetooth Devices

121 Restrictions on using Bluetooth

Buttons and Functions

122Buttons and functions available while playing multimedia content

Licence