The problem

Try this!

 

If your TV is not connected to a cable or satellite box, run Auto Tuning (

Settings

Unable to find a Channel

Broadcasting Auto Tuning).

 

 

"" This function is only available on certain models in specific geographical areas.

Store displays are all tuned to digital, HD (high definition) channels.

 

If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use

 

HDMI or Component cables to deliver HD (high definition) picture quality.

 

The TV image does not look

Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel

that is broadcasting HD content.

 

 

 

 

as good as it did in the store.

 

 

 

 

●● Cable/Satellite Subscribers: Try HD channels from the channel lineup.

 

 

 

 

●● Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning

 

function.

 

 

 

 

 

Adjust the cable or satellite box's video output resolution to 1080i or 720p.

 

 

 

 

The compression of video content may cause picture distortions, especially in fast moving

 

pictures from sports programmes and action movies.

 

 

The picture is distorted.

If the signal reception is weak or poor, screen distortion may be visible but it is not a

malfunction.

 

 

 

 

 

 

 

 

 

 

Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital

 

channels.

 

 

 

 

 

 

The colour is wrong or

If you’re using a Component connection, make sure that the Component cables are

connected to the correct jacks. Incorrect or loose connections may cause colour problems or

missing.

a blank screen.

 

 

 

 

 

 

 

 

 

 

 

 

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings.

The colour is poor or the

See if Energy Saving Mode (

Settings

General

Eco Solution

Energy Saving

Mode) has been enabled.

 

 

 

 

picture is not bright enough.

 

 

 

 

Try resetting the picture. (

Settings

Picture

Expert Settings

Reset

 

 

Picture)

 

 

 

 

 

 

 

 

 

 

There is a dotted line on the

Change Picture Size to 16:9 Standard.

 

 

 

edge of the screen.

 

 

 

 

 

 

 

 

 

 

The picture is black and

If you are using AV, analogue equipment, disconnect the adapter from the Component (Blue)

white.

input jack on the TV and connect it to the AV In (Yellow) input jack.

 

"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.

"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

"" If the problem persists, check the signal strength or refer to the external device’s user manual.

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Samsung UA49M6300AKXXV, UA55M5520AKXXV Broadcasting Auto Tuning, See if Energy Saving Mode Settings General Eco Solution
Page 101 Page 103

UA55M5503AKXXV, UA49M6303AKXXV, UA43M5523AKXXV, UA32M5500AKXXV, UA55M6303AKXXV specifications

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