5 TROUBLESHOOTING

Problem

Possible Solution

 

 

 

 

•

Verify that all video cables between the DCH receiver and the TV are firmly

 

 

connected.

 

•

Verify that the coaxial cable feed is firmly connected to the DCH receiver and the

 

 

wall jack.

 

•

If the DCH receiver video output is connected to a home theater unit, verify that

 

 

the home theater unit is powered on and set to the appropriate input source.

 

•

If the DCH receiver video output is connected to a TV through an HDMI

 

 

connection, power off the TV and then power off the DCH receiver. Wait one

 

 

second and then power on the devices.

 

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on

 

the DCH receiver. To select a different format:

 

•

Ensure that your DCH receiver is plugged into a power outlet and is turned off.

 

•

Press the MENU key on the front panel. Your settings are displayed on the DCH

 

 

receiver front panel display.

 

•

Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

 

•

Press the ► key to cycle through the available output formats until a picture

 

 

displays on the TV.

 

 

No graphics or

If you use the IEEE-1394 connection, on-screen graphics, including closed captions and

program guides

program guides, are not displayed by the DCH receiver. On-screen graphics and captions

appear on the TV

may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video

screen

instead.

 

 

 

No closed captions

•

Verify on the User Settings menu that closed captions are enabled on the DCH

display

 

receiver.

 

•

Verify that closed captions are enabled on the TV.

 

 

Note: Closed captioning may not be available on the current program.

 

 

There are black bars

Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3

to the right and left of

OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to

the picture

stretch the video to fill the screen (see your TV manual for information about stretching

 

4:3 video).

 

•

If the DCH3416 is connected to a widescreen TV, verify that the TV TYPE is set

 

 

to 16:9 in the User Settings menu.

 

Many HD programs are broadcast in pillar-box format with black bars to the left and right

 

of the picture. These programs are broadcast in 16:9 HD formats, even though the video

 

is not 16:9.

 

 

There are black bars

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the

above and below the

picture) because of the shape of the display screen.

picture

• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables

 

 

 

most standard-screen TVs to display a full screen picture when the DCH3416 is

 

 

tuned to a 4:3 program.

 

• Set the TV TYPE to 4:3 Pan-Scan. This enables the DCH3416 to remove the

 

 

black bars above and below the picture when possible.

 

Some SD programs are broadcast in the letterbox format with black bars above and

 

below the picture. Some widescreen TVs offer a zoom feature that may be able to

 

remove the black bars (see your TV manual for information about zooming 4:3 video).

 

 

 

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