Motorola DCH3416 5 TROUBLESHOOTING

5 TROUBLESHOOTING

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction.

Problem	Possible Solution
The DCH receiver will	The DCH receiver may have received a software update and may not power on while the
not power on	new software is being installed. Try again in a few minutes.
	• Verify that the AC power cord is connected to the DCH receiver and an AC
	outlet. Unplug the DCH receiver from the AC outlet, plug it back in, and then
	press the POWER button.
	• If the DCH receiver is connected to a switched outlet on another unit, verify that
	that unit is powered on. Unplug the power cord from the DCH receiver’s AC
	outlet, plug it back it in, and then press the POWER button. It is recommended
	to use an unswitched outlet, if possible.
	• Press the POWER button on the DCH receiver’s front panel instead of the
	remote control. The batteries in the remote control may be depleted.
The remote control	• Verify that the remote control is in “Cable” mode.
does not work	• Verify that there are no obstructions between the remote control and the DCH
	receiver. Aim the remote control directly at the DCH receiver front panel, not the
	TV or VCR.
	The angle between the remote control and the DCH receiver may be too large. Stand in
	front of the DCH receiver and not too far to either side.
	• Press and release operation keys one at a time, firmly and deliberately.
	• Try changing channels using the buttons on the DCH receiver front panel.
	• Check the batteries in the remote control. Install new batteries if needed.
There is no audio	• Verify that the mute button on the DCH receiver or the remote control has not
when viewing cable	been pressed. Press MUTE on the remote control to restore sound.
channels	• If the DCH receiver audio output is connected to the TV, verify that the mute
	button on the TV has not been pressed.
	• If the DCH receiver audio output is connected to a home theater receiver, verify
	that the receiver is set to the appropriate input source and the mute button on
	the receiver has not been pressed.
	• Verify that you have the correct cables for the audio connections.
	• Verify that the audio cables are firmly connected between the DCH receiver and
	the audio playback device (TV, receiver, DVD player, etc.).
There is no audio from	Not all Dolby® Digital programs feature full 5.1 surround sound. In some cases, the
the center and/or	programs may only contain left and right stereo audio.
surround speakers of	• Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the DCH
a home theater
	receiver and the home theater receiver.
receiver connected to
	• Verify that the home theater receiver is set to a surround sound audio mode
the DCH receiver
	(Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).
	• Verify that the receiver is properly configured to work with all connected
	speakers.
There is no video on	• Verify that the TV is powered on and set to the appropriate input source for the
the TV screen	DCH receiver.
	• Verify that the DCH receiver is powered on and tuned to an authorized cable
	channel.
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