Motorola DCX3200 7 TROUBLESHOOTING

7 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.

Problem	Possible Solution
The DCX set-	The DCX set-top may have received a software
top will not	update and may not power on while the new
power on	software is being installed. Try again in a few
	minutes.
	•	Verify that the AC power cord of the
		external power supply is connected to
		the DCX set-top and an AC outlet.
		Unplug the DCX set-top from the AC
		outlet, plug it back in, and then press
		the POWER button on the remote
		control.
	•	If the DCX set-top is connected to a
		switched outlet on another unit, verify
		that that unit is powered on. Unplug the
		power cord from the DCX set-top’s AC
		outlet, plug it back it in, and then press
		the POWER button on the remote
		control. It is recommended to use an
		unswitched outlet, if possible.
	•	The batteries in the remote control may
		be depleted.
The remote	Verify that the remote control is in “Cable” mode.
control does	Verify that there are no obstructions between the
not work
	remote control and the DCX set-top. Aim the
	remote control directly at the DCX set-top front
	panel, not the TV or VCR.
	The angle between the remote control and the
	DCX set-top may be too large. Stand in front of
	the DCX set-top and not too far to either side.
	•	Press and release operation keys one at
		a time, firmly and deliberately.
	•	Check the batteries in the remote
		control. Install new batteries if needed.

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