7 TROUBLESHOOTING

Problem

Possible Solution

 

 

There is no

Verify that the mute button on the remote control

audio when

has not been pressed. Press mute on the remote

viewing cable

control to restore sound.

channels

If the DCX set-top audio output is

 

 

 

connected to the TV, verify that the

 

 

mute button on the TV has not been

 

 

pressed.

 

If the DCX set-top audio output is

 

 

connected to a home theater receiver,

 

 

verify that the receiver is set to the

 

 

appropriate input source and the mute

 

 

button on the receiver has not been

 

 

pressed.

 

Verify that you have the correct cables

 

 

for the audio connections.

 

Verify that the audio cables are firmly

 

 

connected between the DCX set-top

 

 

and the audio playback device (TV,

 

 

receiver, DVD player, etc.).

 

 

There is no

Not all programs feature full Dolby Digital [5.1] or

audio from the

Dolby Digital Plus [7.1] full surround sound. In

center and/or

some cases, the programs may only contain left

surround

and right stereo audio.

speakers of a

Verify that the S/PDIF (coaxial or

home theater

 

optical) audio cable is firmly connected

receiver

 

 

to the DCX set-top and the home

connected to

 

 

theater receiver.

the DCX set-

 

 

 

top

Verify that the home theater receiver is

 

 

 

set to a surround sound audio mode

 

 

(Dolby Pro Logic ®, Dolby Pro Logic II®,

 

 

Dolby Pro Logic IIx®).

 

Verify that the receiver is properly

 

 

configured to work with all connected

 

 

speakers.

 

 

 

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