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Appendix L: Troubleshooting

Many problems can be solved without outside assistance by following the troubleshooting procedures provided via online help or in the device documentation, operating system and software applications. Most software applications contain troubleshooting procedures and explanation of error information. If you suspect a software issue, refer to the operating system or application troubleshooting guides.

NOTE: This manual does not cover operating system. Please, refer to Microsoft Windows XP Professional or Windows 2000 documentation.

This chapter contains helpful hints to follow when you encounter any problem. If a problem persists after you follow the instructions in this chapter, contact your system administrator for help.

The following table describes error messages that warn you about conditions that might prevent normal operation.

Table 6. Error Messages About Abnormal Conditions

 

Message

 

 

Do the following

 

 

 

 

 

 

Vehicle Battery is Low. The system

 

 

The car battery voltage is below of the low operational

 

 

will shutdown in 3 minutes.

 

 

limit. Please save your work before shutting down

 

 

MW800 CPU temperature is high. The

 

 

The internal temperature is higher than the valid limit.

 

 

system will shutdown in 3 minutes.

 

 

Please save your work before shutting down. Never turn

 

 

 

 

 

on the device until it cools down to normal operating

 

 

 

 

 

temperature.

 

 

Warning condition is over

 

 

Cancel Warning

 

 

MW800 CPU temperature is low. The

 

 

The internal temperature is below of the valid limit.

 

 

system will shutdown in 3 minutes.

 

 

Please save your work before shutting down. Never turn

 

 

 

 

 

on the device until it heats up to normal operating

 

 

 

 

 

temperature.

 

 

PC Card error was detected. Please

 

 

Card Bus over-current is discovered. Please remove the

 

 

remove the PC Card device and than

 

 

PC Card device and than press OK

 

 

press OK.

 

 

 

 

 

MW800 hard drive heater may be

 

 

Heater over-current is discovered. Please, contact your

 

 

malfunctioned.

 

 

system administrator.

 

 

Over current is detected in device

 

 

The MW800 cannot work with this Firewire device.

 

 

connected to Firewire port.

 

 

Please, disconnect the device.

 

The MW800 display provides the following indication about failure conditions.

Table 7. Failure Indications

 

Indication

 

 

What’s the problem

 

 

 

 

 

 

Power LED is off

 

 

Check the plug and the power cord.

 

 

Power LED is steady yellow

 

 

Vehicle battery is low (9.4 to 10.3 VDC) during

 

 

 

 

 

workstation power up.

 

 

Temperature LED blinks red

 

 

Display temperature is extremely high during power on

 

 

Communication LED is steady blue

 

 

CPU box to display USB power problem, or display in

 

 

 

 

 

programming mode. Check the plugs and CPU cable.

 

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Motorola F5207A, F5217A owner manual Appendix L Troubleshooting, Error Messages About Abnormal Conditions Do the following

F5217A, F5207A, F5217A specifications

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