Understanding Status Messages
You may receive status messages under certain conditions. Before contacting Customer Care, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages.
Status | Message Description | |
Messages |
| |
|
| |
Number Not in | The number that you entered is not | |
Service | valid. | |
| ||
User Not | The phone that you called is either | |
Available | busy, out of coverage, or turned off. | |
Please try again later. | ||
| ||
User Not | The person that you called has not | |
Authorized | purchased this service. | |
| ||
Please Try | This service is temporarily not | |
Later | available. Please try again later. | |
| ||
Service | This service was restricted by your | |
Restricted | service provider, or this service was not | |
purchased. | ||
| ||
Service Not | You are either out of coverage or | |
Available | having problems with provisioning. | |
| ||
|
|
Status | Message Description | |
Messages |
| |
|
| |
System Busy | The system is experiencing heavy | |
| traffic. Please try again later. | |
Service | This service cannot be enabled | |
Conflict | because an incompatible service has | |
already been turned on. | ||
| ||
Please Try | An error occurred. Please try again. | |
Again |
| |
Wrong PIN | You have entered an incorrect PIN | |
| number. | |
Please Enter | You have inserted a SIM card that will | |
Special Code | not work with a your service provider | |
phone. Contact Customer Care if you | ||
| ||
| believe this is a valid SIM card. | |
Self Check | A fault was detected with your phone. If | |
Error + Number | this error recurs, note the error code | |
Code | and contact Customer Care. | |
| ||
Self Check Fail | An operational fault was detected with |
+Number Code your phone. Note the numeric code, turn your phone off, and contact
Customer Care.
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