Troubleshooting, Question Answer | Motorola V60i manual

Troubleshooting

Check these questions ﬁrst if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (United States) or 1-800-461-4575 (Canada).

Question	Answer	Troubleshooting
Question	Answer
Is your phone	Press M#. If you do not see
set up	your phone number, contact your
correctly?	service provider.

Is your battery	The battery level indicator should
charged? Do	have at least one segment
you see B in	showing (C). If it does not,
the display?	recharge your battery. See
	page 19.

Does the	The signal strength indicator
handset have	should have at least one segment
a signal? Do	showing (1). If it does not, move
you see j in	to an area with a stronger signal
the display?	to use your phone.

Is the earpiece	While on a call, press the upper
volume too	volume key on the side of your
low?	phone.

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Motorola V60i manual Troubleshooting, Question Answer, Is your phone Press M#. If you do not see Set up

Contents

Users Guide Page Welcome Software Copyright Notice 2001, 2002 Motorola, Inc. All rights reservedManual number 6809439A84-O Cover number 8988485L49-O Main Menu Menu MapShortcuts Other Settings Settings Menu Contents Viewing and Resetting Call Timers Making a Three-Way Call Additional On-Call FeaturesViewing Received Calls or Dialed Calls Contents 109 Standard Shortcuts Creating a Shortcut110 111 Additional Health and Safety Information Optional Features Navigating To a Menu FeatureOptional Accessories About This Guide This device may not cause harmful interference, Safety and General Information Exposure To Radio Frequency Energy Phone Operation Portable Phone Operation and EME Exposure Antenna CareBody-Worn Operation Data Operation Approved AccessoriesFacilities Aircraft Other Medical Devices Hearing Aids Potentially Explosive Atmospheres For Vehicles With an Air Bag Antennas Blasting Caps and AreasBatteries Getting Started Installing the BatteryWhat’s in the Box? Do This Plug Travel Charger into Charging the BatteryYour phone Tab With Release tab Facing up Replacing the Convertible Covers To attach a ﬂip cover To remove a ﬂip cover Making a Call Turning Your Phone OnPress Answering a Call Ending a CallSeeing Your Phone Number About Your Phone Using the Display Low Battery and hear the low battery alert ➊ Signal Strength Indicator Vertical bars show➑ Active Line Indicator Shows the current active phone line Zooming In and Out Using the Status LightIndication Status Using Smart Key Adjusting VolumePress the up and down volume keys to Volume keys Set Phone Ring Style Using the External DisplayReturn an Unanswered Call Battery Care Battery UseAs a refrigerator Turn off your status light Extending Battery LifeTurn off your display backlight Minimize keypad-intense functions Using Talk Secure Using Caller IDMaking Answering Calls Redialing a Number Calling an Emergency Number Returning an Unanswered Call Press Either volume key Turn off the alert Canceling an Incoming CallCancel the incoming call Turning Off a Call Alert Calling With One-Touch Dial Calling With Speed DialCalling a Number In a Text Message Do This To Call Additional Calling Features Using Call Waiting Using Features While On a CallPress Answer the new call Switch back to the ﬁrst call Making a Three-Way Call Additional On-Call Features Navigating to a Feature Using the MenuUse these keys to move through the menu system Left Soft Key To go back to Selecting a Feature OptionPrevious Screen Entering Feature Information Flashing Press Cursor Press Mfrom any text entry screen to select a text mode Choosing a Text ModeEntering Text Using Tap Method General Text Entry Rules Space ? @ & ~ ¿ ¡ % £ $ Character Chart Symbol Chart Using Symbol ModePress Enter the symbol at Press a number Word choices are updated Using iTAP Software Predictive Text Entry MethodEnter Words ¿ ¡ ~ ω = π ß σ $ £ ¥ θ # % * ξ ψ + x * / = # § Press *or # highlight the word you want Enter Novel WordsCursor location Space is automatically Capitalization Punctuation Delete Letters and Words Enter Numbers View a list of recently received calls. See Menu Feature DescriptionsView a list of recently dialed calls. See Call or store the last number entered on the keypad. See Create Msg Create new text messages. See Phonebook Voice messages. See Listen to your recordedRead and manage text Messages. See Use the voice key to record messages and phone calls. See Create keypad or voice shortcuts to menu features. SeeUse your phone as a calculator or currency converter. See Play games on your phone. See Active Line View a detailed battery charge meter Current call No in-call timer displayLock and unlock your phone. See Restrict incoming and outgoing calls. See Displayed when You turn on your PhoneIdle display. See Change the text Conserve battery power Battery powerWrap around when it Change quick dial Usage characteristics to Adjust the phone’s powerConserve power Password, or credit card User-entered information View and adjust your phone’s network settings Headset Automatically answer calls after two rings. See Viewing Received Calls or Dialed Calls Recent Calls Option Description Using the Notepad Viewing and Resetting Call Timers Timer Description Phonebook Voice Name indicatorViewing Entry Details Number or Enter Information Storing a Phonebook Entry Available for email entries Select TypeScroll to the number type Select the number type Complete Phonebook Entry Storing a PIN Code With the Phone Number Your phone dials Insert a p pause characterCall to connect, then sends Remaining digits Record the voice name Recording a Voice Name For a Phonebook EntryEntry’s name Two seconds Conﬁrm the voice name Phonebook List Dialing a Phonebook EntryVoice Dial Press and release Make the call Voice key Editing a Phonebook Entry Setting the Primary Number for a Phonebook EntryDeleting a Phonebook Entry Set the primary number Checking Phonebook CapacityThat appears for a phonebook entry. See Your phone displays Sorting the Phonebook List Synchronizing with TrueSync Software Name Select the sort orderChange view preference Select the view preference Week View Datebook Event View Day View Changing Event Information Adding a Datebook Event Copying an Event Deleting an Event Turning the Radio On and Off Radio Storing a Preset Tuning a StationSelecting a Preset 1to Preset location Do This Storing Your Voicemail Number Messages-VoicemailStore the number Listening to a Voicemail Message Receiving a Voicemail MessageListen to the message Messages-Text Setting Up the Text Message InboxKeypad keys Enter the phone number for Outgoing messages Receiving a Text Message Open the message Reading, Locking, or Deleting a Text Message Delete the message Call the number in the message Header or embedded Message Open the text message inbox Setup menuTo a Web address URL Embedded in the message With an empty To ﬁeld Sending a Text Message Storing Sounds Number/address that you Select ToEnter manually Select numbers/addresses Sending a Quick Note Text Message Viewing the Status of Sent Text Messages Ring Styles Change Style SettingsSelecting a Ring Style Customizing a Ring Style Select the event Activate and Deactivate Ringer IDsSelect the alert Scroll to Ringer IDs Creating Alert Tones Set Ringer or Keypad VolumeCreate a Tone Octave Enter NotesKey Key Display Description Lengths and Modiﬁers Volume Control CharactersKey Display Description Rest 100 Do This Action Repeat Characters101 Task Action ExampleSet octave Three Enter note C 102 ﬂat Play a Tone103 Delete a Tone Edit a Tone104 Download a Tone Setting RemindersTo turn off all reminders Select the reminder alert Standard Shortcuts ShortcutsCreating a Shortcut 106 Press Record + Begin recording Press and release Voice shortcut107 Use a Keypad Shortcut Using ShortcutsSelect a Shortcut From the List Use a Voice Shortcut Recording a Voice Note Voice NotesDo This Result 109 110 Viewing the Voice Notes List Playback Screen Playing a Voice Note111 Stop Playback Voice Note ControlsReturn to voice Three Scroll to Lock or Unlock Locking and Unlocking a Voice NoteTo lock or unlock a voice note during playback 113 Deleting a Voice Note Cancel deletionSelect the highlighted option 114 Starting a Micro-Browser Session Micro-BrowserOr application 115 116 Interacting With Web Pages Calculating Numbers Calculator117 118 Function Description Number keys Enter the exchange rate Converting CurrencyStore the exchange rate Perform the conversion 120 Blackjack Game OptionsRules of the Game Press Mto select the following options during a game Request another card See the results of the hand122 Video Poker How to PlayYou earn a bonus if you ﬁnish a level without a miss Press Mto select the following options 124 Reordering Menu Items Adjusting Your SettingsCustomizing a Soft Key Function 125 Scroll to Left, Right, or Smart TTY OperationSelect the key Conﬁrm the new function 127 Set TTY Mode Return to Voice Mode Switch to TTY Mode During a Voice CallHands-Free Use 128 Conﬁrm the setting Select the featureAutomatic Answer Automatic Hands-Free Scroll to the time delay Power-Off DelayCharger Time Conﬁrm your selection 131 Scroll to the charge time Data Calls Connecting Your Phone to an External Device132 Attaching a Serial Cable Set Up a Cable Connection133 Attaching a USB Cable Install the Software134 Device Sending a Data Call135 Receiving a Data Call Set Up Your PhoneTransfer the Data 136 End the Data Connection Reset Normal Voice Operation137 To change a code or password Assigning a New Code or PasswordSecurity 138 139 If You Forget a Code or Password Lock Your Phone Manually Locking and Unlocking Your PhoneSet Your Phone to Lock Automatically 140 Unlock Your Phone Restricting CallsOpen the restrict calls menu 141 142 Activating Talk Secure Is your phone Press M#. If you do not see Set up TroubleshootingCorrectly? Service provider Is your battery Question Answer Is the other Problem SolutionCarrying case or a sticker Has the phone Dropping your phone, getting it Was a Pressed When I try toNothing Happened Though Rings evenSelected Style Drops My phone hasCalls Cannot hear Passwords, or CommandsMy battery Battery life 148 Doesn’t work ShortcutWith my Phone Plugged Why does When sendingAttached My data 151 Says Submit the security Programming InstructionsScroll to MIN Open the MIN Store the new MIN Keypad keys for Enter the new MIN Digit MINExit programming 153 154 Speciﬁc Absorption Rate Data 155 156 157 Why the concern? 158 What kinds of phones are in question? 159 160 161 162 What is FDAs role concerning the safety of mobile phones? 163 For additional information, see the following Web sites Where can I ﬁnd additional information?164 Fields from Cellular and PCS Radio Transmitters Food and Drug Administration FDA Center forDevices and Radiological Health 165 What Does this Warranty Cover? Warranty166 Products Covered Length of Coverage Products and Accessories Abuse & Misuse. Defects or damage that result from Exclusions168 Software. Applies only to SoftwareDate of purchase Software e.g. CD-ROM, or ﬂoppy disk Who is Covered? How to Obtain Warranty Service or Other Information?What Will Motorola Do? 171 What Other Limitations Are There? 172 Full Extent These Damages MAY be Disclaimed by LAW Export Law Assurances Product RegistrationOnline Product Registration Thank you for choosing a Motorola product 174 Index 129 Call175 176 Original 138 computer 177 119 Use 24 Loud ring style 26, 96 menu 24 Indicators24, 25 178 179 180 Phonebook Attaching two numbers Attaching two numbers Redialing181 Entry Roam indicator deﬁned 25 illustration Ringer Volume, adjusting 27 volume, setting182 183 132 Text entry 42-50 Entry mode, changing184 185 186 Safety is your most important call Wireless Phone Safety Tips 188 189 Wherever wireless phone service is available 190 Page 8988485L49-O

Motorola V60i Troubleshooting, Question Answer, Is your phone Press M#. If you do not see Set up

Models: V60i

Troubleshooting

Question

Answer

Is your phone

Press M#. If you do not see

set up

correctly?

service provider.

Is your battery