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Motorola V60i Troubleshooting, Question Answer, Is your phone Press M#. If you do not see Set up

Models: V60i

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Troubleshooting

Check these questions ﬁrst if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (United States) or 1-800-461-4575 (Canada).

Question	Answer	Troubleshooting
Question	Answer
Is your phone	Press M#. If you do not see
set up	your phone number, contact your
correctly?	service provider.

Is your battery	The battery level indicator should
charged? Do	have at least one segment
you see B in	showing (C). If it does not,
the display?	recharge your battery. See
	page 19.

Does the	The signal strength indicator
handset have	should have at least one segment
a signal? Do	showing (1). If it does not, move
you see j in	to an area with a stronger signal
the display?	to use your phone.

Is the earpiece	While on a call, press the upper
volume too	volume key on the side of your
low?	phone.

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Motorola V60i manual Troubleshooting, Question Answer, Is your phone Press M#. If you do not see Set up

Contents

Users Guide Page Welcome Software Copyright Notice 2001, 2002 Motorola, Inc. All rights reservedManual number 6809439A84-O Cover number 8988485L49-O Main Menu Menu MapShortcuts Other Settings Settings MenuContents Viewing and Resetting Call Timers Making a Three-Way Call Additional On-Call FeaturesViewing Received Calls or Dialed Calls Contents 109 Standard Shortcuts Creating a Shortcut110 111Additional Health and Safety Information Optional Features Navigating To a Menu FeatureOptional Accessories About This GuideThis device may not cause harmful interference, Safety and General InformationExposure To Radio Frequency Energy Phone Operation Portable Phone Operation and EME Exposure Antenna CareBody-Worn Operation Data Operation Approved AccessoriesFacilities AircraftOther Medical Devices Hearing AidsPotentially Explosive Atmospheres For Vehicles With an Air BagAntennas Blasting Caps and AreasBatteries Getting Started Installing the BatteryWhat’s in the Box? Do ThisPlug Travel Charger into Charging the BatteryYour phone Tab With Release tab Facing up Replacing the Convertible Covers To attach a ﬂip cover To remove a ﬂip coverMaking a Call Turning Your Phone OnPress Answering a Call Ending a CallSeeing Your Phone Number About Your Phone Using the DisplayLow Battery and hear the low battery alert ➊ Signal Strength Indicator Vertical bars show➑ Active Line Indicator Shows the current active phone line Zooming In and Out Using the Status LightIndication Status Using Smart Key Adjusting VolumePress the up and down volume keys to Volume keysSet Phone Ring Style Using the External DisplayReturn an Unanswered Call Battery Care Battery UseAs a refrigerator Turn off your status light Extending Battery LifeTurn off your display backlight Minimize keypad-intense functionsUsing Talk Secure Using Caller IDMaking Answering Calls Redialing a NumberCalling an Emergency Number Returning an Unanswered CallPress Either volume key Turn off the alert Canceling an Incoming CallCancel the incoming call Turning Off a Call AlertCalling With One-Touch Dial Calling With Speed DialCalling a Number In a Text Message Do This To Call Additional Calling FeaturesUsing Call Waiting Using Features While On a CallPress Answer the new call Switch back to the ﬁrst call Making a Three-Way CallAdditional On-Call Features Navigating to a Feature Using the MenuUse these keys to move through the menu system Left Soft KeyTo go back to Selecting a Feature OptionPrevious ScreenEntering Feature Information Flashing Press Cursor Press Mfrom any text entry screen to select a text mode Choosing a Text ModeEntering Text Using Tap Method General Text Entry Rules Space ? @ & ~ ¿ ¡ % £ $ Character ChartSymbol Chart Using Symbol ModePress Enter the symbol at Press a numberWord choices are updated Using iTAP Software Predictive Text Entry MethodEnter Words ¿ ¡ ~ ω = π ß σ $ £ ¥ θ # % * ξ ψ + x * / = # §Press *or # highlight the word you want Enter Novel WordsCursor location Space is automaticallyCapitalization PunctuationDelete Letters and Words Enter NumbersView a list of recently received calls. See Menu Feature DescriptionsView a list of recently dialed calls. See Call or store the last number entered on the keypad. SeeCreate Msg Create new text messages. See PhonebookVoice messages. See Listen to your recordedRead and manage text Messages. SeeUse the voice key to record messages and phone calls. See Create keypad or voice shortcuts to menu features. SeeUse your phone as a calculator or currency converter. See Play games on your phone. SeeActive Line View a detailed battery charge meterCurrent call No in-call timer displayLock and unlock your phone. See Restrict incoming and outgoing calls. See Displayed when You turn on your PhoneIdle display. See Change the textConserve battery power Battery powerWrap around when it Change quick dialUsage characteristics to Adjust the phone’s powerConserve power Password, or credit cardUser-entered information View and adjust your phone’s network settingsHeadset Automatically answer calls after two rings. SeeViewing Received Calls or Dialed Calls Recent CallsOption Description Using the NotepadViewing and Resetting Call Timers Timer Description Phonebook Voice Name indicatorViewing Entry Details Number orEnter Information Storing a Phonebook EntryAvailable for email entries Select TypeScroll to the number type Select the number typeComplete Phonebook Entry Storing a PIN Code With the Phone NumberYour phone dials Insert a p pause characterCall to connect, then sends Remaining digitsRecord the voice name Recording a Voice Name For a Phonebook EntryEntry’s name Two seconds Conﬁrm the voice namePhonebook List Dialing a Phonebook EntryVoice Dial Press and release Make the call Voice keyEditing a Phonebook Entry Setting the Primary Number for a Phonebook EntryDeleting a Phonebook Entry Set the primary number Checking Phonebook CapacityThat appears for a phonebook entry. See Your phone displaysSorting the Phonebook List Synchronizing with TrueSync SoftwareName Select the sort orderChange view preference Select the view preferenceWeek View DatebookEvent View Day ViewChanging Event Information Adding a Datebook EventCopying an Event Deleting an Event Turning the Radio On and Off RadioStoring a Preset Tuning a StationSelecting a Preset 1to Preset locationDo This Storing Your Voicemail Number Messages-VoicemailStore the number Listening to a Voicemail Message Receiving a Voicemail MessageListen to the message Messages-Text Setting Up the Text Message InboxKeypad keys Enter the phone number for Outgoing messagesReceiving a Text Message Open the message Reading, Locking, or Deleting a Text MessageDelete the message Call the number in the message Header or embedded Message Open the text message inbox Setup menuTo a Web address URL Embedded in the message With an empty To ﬁeldSending a Text Message Storing SoundsNumber/address that you Select ToEnter manually Select numbers/addressesSending a Quick Note Text Message Viewing the Status of Sent Text Messages Ring Styles Change Style SettingsSelecting a Ring Style Customizing a Ring StyleSelect the event Activate and Deactivate Ringer IDsSelect the alert Scroll to Ringer IDsCreating Alert Tones Set Ringer or Keypad VolumeCreate a Tone Octave Enter NotesKey Key Display DescriptionLengths and Modiﬁers Volume Control CharactersKey Display Description Rest 100Do This Action Repeat Characters101 Task Action ExampleSet octave Three Enter note C 102ﬂat Play a Tone103 Delete a Tone Edit a Tone104 Download a Tone Setting RemindersTo turn off all reminders Select the reminder alertStandard Shortcuts ShortcutsCreating a Shortcut 106Press Record + Begin recording Press and release Voice shortcut107 Use a Keypad Shortcut Using ShortcutsSelect a Shortcut From the List Use a Voice ShortcutRecording a Voice Note Voice NotesDo This Result 109110 Viewing the Voice Notes ListPlayback Screen Playing a Voice Note111 Stop Playback Voice Note ControlsReturn to voice ThreeScroll to Lock or Unlock Locking and Unlocking a Voice NoteTo lock or unlock a voice note during playback 113Deleting a Voice Note Cancel deletionSelect the highlighted option 114Starting a Micro-Browser Session Micro-BrowserOr application 115116 Interacting With Web PagesCalculating Numbers Calculator117 118 Function DescriptionNumber keys Enter the exchange rate Converting CurrencyStore the exchange rate Perform the conversion120 Blackjack Game OptionsRules of the Game Press Mto select the following options during a gameRequest another card See the results of the hand122 Video Poker How to PlayYou earn a bonus if you ﬁnish a level without a miss Press Mto select the following options124 Reordering Menu Items Adjusting Your SettingsCustomizing a Soft Key Function 125Scroll to Left, Right, or Smart TTY OperationSelect the key Conﬁrm the new function127 Set TTY ModeReturn to Voice Mode Switch to TTY Mode During a Voice CallHands-Free Use 128Conﬁrm the setting Select the featureAutomatic Answer Automatic Hands-FreeScroll to the time delay Power-Off DelayCharger Time Conﬁrm your selection131 Scroll to the charge timeData Calls Connecting Your Phone to an External Device132 Attaching a Serial Cable Set Up a Cable Connection133 Attaching a USB Cable Install the Software134 Device Sending a Data Call135 Receiving a Data Call Set Up Your PhoneTransfer the Data 136End the Data Connection Reset Normal Voice Operation137 To change a code or password Assigning a New Code or PasswordSecurity 138139 If You Forget a Code or PasswordLock Your Phone Manually Locking and Unlocking Your PhoneSet Your Phone to Lock Automatically 140Unlock Your Phone Restricting CallsOpen the restrict calls menu 141142 Activating Talk SecureIs your phone Press M#. If you do not see Set up TroubleshootingCorrectly? Service provider Is your battery Question AnswerIs the other Problem SolutionCarrying case or a sticker Has the phone Dropping your phone, getting it Was aPressed When I try toNothing HappenedThough Rings evenSelected StyleDrops My phone hasCalls Cannot hearPasswords, or CommandsMy battery Battery life 148Doesn’t work ShortcutWith my Phone PluggedWhy does When sendingAttached My data151 SaysSubmit the security Programming InstructionsScroll to MIN Open the MINStore the new MIN Keypad keys for Enter the new MIN Digit MINExit programming 153154 Speciﬁc Absorption Rate Data155 156 157 Why the concern?158 What kinds of phones are in question?159 160 161 162 What is FDAs role concerning the safety of mobile phones?163 For additional information, see the following Web sites Where can I ﬁnd additional information?164 Fields from Cellular and PCS Radio Transmitters Food and Drug Administration FDA Center forDevices and Radiological Health 165What Does this Warranty Cover? Warranty166 Products Covered Length of Coverage Products and AccessoriesAbuse & Misuse. Defects or damage that result from Exclusions168 Software. Applies only to SoftwareDate of purchase Software e.g. CD-ROM, or ﬂoppy diskWho is Covered? How to Obtain Warranty Service or Other Information?What Will Motorola Do? 171 What Other Limitations Are There?172 Full Extent These Damages MAY be Disclaimed by LAWExport Law Assurances Product RegistrationOnline Product Registration Thank you for choosing a Motorola product174 Index129 Call175 176 Original 138 computer177 119Use 24 Loud ring style 26, 96 menu 24 Indicators24, 25 178179 180 Phonebook Attaching two numbers Attaching two numbers Redialing181 Entry Roam indicator deﬁned 25 illustration Ringer Volume, adjusting 27 volume, setting182 183 132Text entry 42-50 Entry mode, changing184 185 186 Safety is your most important call Wireless Phone Safety Tips188 189 Wherever wireless phone service is available190 Page 8988485L49-O

Troubleshooting

Question

Answer

Is your phone

Press M#. If you do not see

set up

correctly?

service provider.

Is your battery