Motorola VIP1200/1216 installation manual Troubleshooting

3 TROUBLESHOOTING

Before calling Tech Support, review this troubleshooting guide. If the suggestions do not help you quickly solve a problem, contact your TV service provider for further assistance.

Problem	Possible Solutions
The set-top	Verify that the AC power cord is connected to the set-top
box will not	box and an AC outlet. Unplug the set-top box from the
power on.	outlet, plug it back in, and press the POWER button.
	If the set-top box is connected to a switched outlet on
	another device, such as a VCR or home theater receiver,
	verify that that unit is powered on. Unplug the set-top box
	from the AC outlet, plug it back in, and press the POWER
	button.
	Press the POWER button on the set-top box front panel
	instead of the remote control. The batteries in the remote
	control may be depleted.
The remote	Verify that the TV is on.
control does	Verify that there are no obstructions between the remote
not work.
	control and the set-top box. Aim the remote control
	directly at the set-top box front panel, not the TV or VCR.
	The angle between the remote control and the set-top
	box may be too large. Stand in front of the set-top box and
	not too far to either side.
	Press and release operation keys one at a time, firmly and
	deliberately.
	Try changing the channels using the up and down arrow
	keys on the set-top box front panel. The light on the remote
	control should go on while you change the channel.
	Check the batteries in the remote control. Install new
	batteries if needed.

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