Warranty, Service and Tech Support | Multi-Tech Systems MT2834BL

Chapter 9 - Warranty, Service and Tech Support

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Multi-Tech Systems MT2834BL, MT2834BA manual Warranty, Service and Tech Support

Contents

User Guide Patents User GuideRecord of Revisions Date Description Trademarks Contents Registers Index 117 Introduction and Description How To Use This Manual Introduction Modem Features 1 MT2834BA/BL Series Features Fax Features Technical Specifications Power Modem LED Indicators MT2834BA LED Display Controls on PC Board Installation and Connection Safety Warnings What Is in Your Modem Package?Installation Installation Procedure MultiModemBA Connections Installing PhoneTools, the Data Communications Software Is Your Modem Ready for Use? Software Configuration and Modem Basics Software Configuration Configuring Your SoftwareConfiguring Software for Your Modem PC Initialization Strings Other Parameters Changing Default ParametersConfiguring Software for Your Computer AT &F S0=0 &F9 &W0 CR Simple Operations Answer/Originate Voice/Data Toggle SwitchModem Basics Manual Dial and Automatic Answer Dialing/On-Line/Answering Manual Dial and Automatic Answer Automatic Leased Line Restoral Operation Manual Dial Backup Call TerminationDial Backup and Leased Line Restoral Dial-Up Operation Manual Call Origination Automatic Answering Manual Answering Call Termination Abort TimerHandshaking Details Command Mode Functional Modes AT Command EditingCommand Mode Summary of AT Commands Functional Modes Store Modem Configure Data Standard AT Result Codes Result CodesMulti-Tech Result Codes Dialing Commands Dialing Action Commands Pulse or Tone Dial P T Dial Modifier CommandsVoice/Data Dialing $VD Set Pulse Dial Ratios &P Automatic Pauses in Dialing Return to Command Mode After Dial Command ExecutionReverse the Mode of Operation R Long Space Disconnect Y Calling Card Detect Tones $ Quiet Answer @ Number Linking NN Phone Number Memory CommandsStoring Phone Numbers D...N Listing Numbers Stored in Memory L Modem Reset Z Configuration and Default Storage CommandsLoading Factory Defaults &F Synchronous Transmit Clock Select &X Async/Sync Mode Switching &MUnix Uucp Spoofing $SP Result Codes Enable/Disable and No Response Answer Q Command Response Result Code CommandsEcho Command Mode Characters E Result Codes Multi-Tech or Standard AT &Q Result Codes Basic and Extended and Call Progress Selection Guard Tones Not Used in BAI/BLI Models &G Phone Line Conditioning CommandsEnable/Disable Trelis Coded Modulation #T Bell/V.21 Tone Cleardown at Disconnect &CD Fallback Modes When On-Line #FEnable/Disable Lowspeed Fast Connect $FC Auto Speed Detect #A Data Terminal Ready Control &D 7 RS-232C Interface Control CommandsCarrier Detect Control &C CTS Control &R DSR/CD Interaction Control &SF Data Set Ready Control &SCTS/RTS Interaction Control &RF Auto-Reliable Mode &E1 Error Correction CommandsNormal Mode &E0 Reliable Mode &E2 Mode Select #L Auto-Reliable Buffering $A Retransmit Count $R Enable/Disable Auto Reliable Fallback Character $FError Correction/300bps $E Xon/Xoff Flow Control &E5 Flow Control CommandsHardware Flow Control &E4 Hewlett-Packard ENQ/ACK Pacing &E9 Xon/Xoff Pass-Through &E7Send Xon/Xoff Characters #X Maximum Block Size &BS Normal Mode Modem Flow Control On &E11Terminal/Computer Initiated Pacing &E13 Parity Selection #P Enq/Ack Pacing Commands Normal/Auto-Reliable/Reliable Mode CommandsXon/Xoff Pass-Through Commands Modem Baud Rate $MB Speed Conversion CommandsSpeed Conversion $BA Serial Port Baud Rate $SB Immediate Action Commands Listing On-Line Diagnostics L8 Off Hook H Exiting Command Mode, Going Back On-Line O Line Probe CommandsForce Answer Mode a Registers Escape Code Character Number of Rings Until Modem AnswersRings Which Have Occurred Return Character Backspace Character Time for Carrier Abort TimerLine Feed Character Wait Time for Dial Tone Carrier Detect Response Time S10 Carrier Loss Disconnect Delay TimeS13 Remote Configuration Escape Character S11 Tone Dialing Tone Spacing and Duration S16 Callback Attempts S15 Callback Time DelayS19 MT2834BL Only Dial-Back Timer S17 Changing Break Time S24 PBX/CBX Disconnect Drop Time for DSR/CTS/CD S26 Failed Password AttemptsS29 Local Inactivity Timer S25 DTR Dropout Time S36 Time Between DTR Inactive and Modem Off-Hook S30 Inactivity TimerS32 Time Elapse for Escape Sequence S37 Time Between DTR Active and Modem On-Hook S48 Program V.34bis Connect Speeds Examples of Reading Values Reading and Assigning S-Register ValuesExamples of Assigning Values AT Command and S-Register Summary Callback Security and Remote Configuration Callback Feature Description Callback Security and Remote Configuration Remote Configuration Description To change your Remote Configuration feature status To set parity of the password/message prompt AT#CBN0xxxxxxxxxxCR Callback Operational Sequence Procedures Remote Configuration Procedures Remote Configuration Operation Procedures Remote Configuration and Callback Security AT Commands Remote Configuration/Callback Security S-Registers DIP-Switch Settings Dip-Switch Settings MT2834BA PC Board DIP-Switch Option Settings Switch #4 AS/400 Mode Synchronous Mode/Leased Line/Dial-UP = Down Down Dip-Switch Settings Speaker Volume Control Recording Option Configurations Switch Function Position Effect DIP Switches #15-16 MT2834BL DIP Switches #13-14DIP Switches #15-16 MT2834BA Warranty, Service and Tech Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty, Service, and Technical Support Online Warranty Registration Repair Procedures for International Distributors Internet Sites Replacement PartsTechnical Support Country Telephone Appendixes Appendix a Upgrading Your Modem’s Firmware Upgrade OverviewAppendix a Upgrading Your Modem’s Firmware Download the Upgrade File Upgrade the Modem’s Firmware Modem Does Not Respond to Commands Appendix B TroubleshootingNone of the LEDs Light When the Modem Is On Appendix B Troubleshooting Appendix B Troubleshooting Modem Dials But Cannot Make a Connection File Transfer Is Slower Than It Should Be Modem Cannot Connect When AnsweringModem Disconnects While On-line Am Losing Data Am Getting Garbage Characters on the Monitor Command Values Description Appendix C AT Command SummaryAppendix C AT Command Summary DsNd Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 100 $FCn MT2834BL Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 101 $MBn Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 102 $SBn Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 103 Dial Tone Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 104 Callback Security/Remote Configuration Command Summary Password Command Summary 25bis Commands 25bis Operation Delayed and Forbidden NumbersAppendix D V.25bis Operation Appendix D V.25bis Operation 25bis Set-Up and Initialization 25bis Mode AT Commands25bis DIP-Switches Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 108 Change Serial Baud Rate CSP Command 25bis AT CommandsEnable/Disable V.25bis Mode $V Command 25bis Responses Result Codes Listing Forbidden Phone Number RLF Command Dial Phone Number Provided CRN CommandListing Delayed Phone Numbers RLD Command Disregard or Connect to Incoming Calls DIC or CIC Command ITU V.25bis Country Specific Information Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 112 Appendix D V.25bis Operation BelgiumSingapore Appendix E MultiModemBA Cables Appendix E MultiModemBA/BL Cables FCC Part Appendix F Regulatory InformationFCC Part 68 Telecom Canadian Limitations Notice Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 115 South African Notice Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 116 Index Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 117 91-116 Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 118 PBX/CBX Disconnect Drop Time for DSR/CTS/CD63 Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 119