Replacement Parts, Technical Support | Multi-Tech Systems MT2834BA

Chapter 9 - Warranty, Service, and Technical Support

9.4Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989

Phone: 800 826-0279

Fax: 914 267-2420

Email: info@thesupplynet.com

Internet: http://www.thesupplynet.com

9.5Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by e-mail at the following addresses:

Country	Email	Telephone
France:	support@multitech.fr	+(33) 1-64 61 09 81
India:	support@multitechindia.com	+91 (124) 6340778
U.K.:	support@multitech.co.uk	+(44) 118 959 7774
U.S.A., Canada	tsupport@multitech.com	800 972-2439
Rest of world:	tsupport@multitech.com	+763 717-5863

Please note the status of the modem before contacting Technical Support. Status information can include the state of the LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

9.6Internet Sites

Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at

http://www.multitech.com

and an ftp site at ftp://ftp.multitech.com

Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide

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Multi-Tech Systems MT2834BA, MT2834BL manual Replacement Parts, Technical Support, Internet Sites, Country Telephone

Contents

User Guide Record of Revisions Date Description User GuidePatents Trademarks Contents Index 117 Registers Introduction and Description Introduction How To Use This Manual Modem Features Fax Features 1 MT2834BA/BL Series Features Technical Specifications Power MT2834BA LED Display Modem LED Indicators Controls on PC Board Installation and Connection Installation What Is in Your Modem Package?Safety Warnings Installation Procedure MultiModemBA Connections Is Your Modem Ready for Use? Installing PhoneTools, the Data Communications Software Software Configuration and Modem Basics Configuring Software for Your Modem Configuring Your SoftwareSoftware Configuration PC Initialization Strings Configuring Software for Your Computer Changing Default ParametersOther Parameters AT &F S0=0 &F9 &W0 CR Simple Operations Answer/Originate Voice/Data Toggle SwitchModem Basics Manual Dial and Automatic Answer Manual Dial and Automatic Answer Dialing/On-Line/Answering Automatic Leased Line Restoral Operation Manual Dial Backup Call TerminationDial Backup and Leased Line Restoral Manual Call Origination Dial-Up Operation Manual Answering Automatic Answering Call Termination Abort TimerHandshaking Details Command Mode Functional Modes AT Command EditingCommand Mode Functional Modes Summary of AT Commands Store Modem Configure Data Standard AT Result Codes Result CodesMulti-Tech Result Codes Dialing Action Commands Dialing Commands Voice/Data Dialing $VD Dial Modifier CommandsPulse or Tone Dial P T Set Pulse Dial Ratios &P Reverse the Mode of Operation R Return to Command Mode After Dial Command ExecutionAutomatic Pauses in Dialing Long Space Disconnect Y Quiet Answer @ Calling Card Detect Tones $ Storing Phone Numbers D...N Phone Number Memory CommandsNumber Linking NN Listing Numbers Stored in Memory L Modem Reset Z Configuration and Default Storage CommandsLoading Factory Defaults &F Synchronous Transmit Clock Select &X Async/Sync Mode Switching &MUnix Uucp Spoofing $SP Echo Command Mode Characters E Command Response Result Code CommandsResult Codes Enable/Disable and No Response Answer Q Result Codes Multi-Tech or Standard AT &Q Result Codes Basic and Extended and Call Progress Selection Enable/Disable Trelis Coded Modulation #T Phone Line Conditioning CommandsGuard Tones Not Used in BAI/BLI Models &G Bell/V.21 Tone Enable/Disable Lowspeed Fast Connect $FC Fallback Modes When On-Line #FCleardown at Disconnect &CD Auto Speed Detect #A Carrier Detect Control &C 7 RS-232C Interface Control CommandsData Terminal Ready Control &D CTS Control &R DSR/CD Interaction Control &SF Data Set Ready Control &SCTS/RTS Interaction Control &RF Normal Mode &E0 Error Correction CommandsAuto-Reliable Mode &E1 Reliable Mode &E2 Auto-Reliable Buffering $A Mode Select #L Retransmit Count $R Enable/Disable Auto Reliable Fallback Character $FError Correction/300bps $E Xon/Xoff Flow Control &E5 Flow Control CommandsHardware Flow Control &E4 Hewlett-Packard ENQ/ACK Pacing &E9 Xon/Xoff Pass-Through &E7Send Xon/Xoff Characters #X Terminal/Computer Initiated Pacing &E13 Normal Mode Modem Flow Control On &E11Maximum Block Size &BS Parity Selection #P Enq/Ack Pacing Commands Normal/Auto-Reliable/Reliable Mode CommandsXon/Xoff Pass-Through Commands Modem Baud Rate $MB Speed Conversion CommandsSpeed Conversion $BA Serial Port Baud Rate $SB Immediate Action Commands Off Hook H Listing On-Line Diagnostics L8 Exiting Command Mode, Going Back On-Line O Line Probe CommandsForce Answer Mode a Registers Rings Which Have Occurred Number of Rings Until Modem AnswersEscape Code Character Return Character Line Feed Character Time for Carrier Abort TimerBackspace Character Wait Time for Dial Tone S13 Remote Configuration Escape Character S10 Carrier Loss Disconnect Delay TimeCarrier Detect Response Time S11 Tone Dialing Tone Spacing and Duration S19 MT2834BL Only Dial-Back Timer S15 Callback Time DelayS16 Callback Attempts S17 Changing Break Time S29 Local Inactivity Timer S26 Failed Password AttemptsS24 PBX/CBX Disconnect Drop Time for DSR/CTS/CD S25 DTR Dropout Time S32 Time Elapse for Escape Sequence S30 Inactivity TimerS36 Time Between DTR Inactive and Modem Off-Hook S37 Time Between DTR Active and Modem On-Hook S48 Program V.34bis Connect Speeds Examples of Reading Values Reading and Assigning S-Register ValuesExamples of Assigning Values AT Command and S-Register Summary Callback Security and Remote Configuration Callback Security and Remote Configuration Callback Feature Description To change your Remote Configuration feature status Remote Configuration Description AT#CBN0xxxxxxxxxxCR To set parity of the password/message prompt Callback Operational Sequence Procedures Remote Configuration Operation Procedures Remote Configuration Procedures Remote Configuration and Callback Security AT Commands Remote Configuration/Callback Security S-Registers DIP-Switch Settings MT2834BA PC Board Dip-Switch Settings DIP-Switch Option Settings Switch #4 AS/400 Mode Synchronous Mode/Leased Line/Dial-UP = Down Down Dip-Switch Settings Speaker Volume Control Switch Function Position Effect Recording Option Configurations DIP Switches #15-16 MT2834BL DIP Switches #13-14DIP Switches #15-16 MT2834BA Warranty, Service and Tech Support Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Repair Procedures for International Distributors Online Warranty Registration Technical Support Replacement PartsInternet Sites Country Telephone Appendixes Appendix a Upgrading Your Modem’s Firmware Upgrade OverviewAppendix a Upgrading Your Modem’s Firmware Download the Upgrade File Upgrade the Modem’s Firmware None of the LEDs Light When the Modem Is On Appendix B TroubleshootingModem Does Not Respond to Commands Appendix B Troubleshooting Appendix B Troubleshooting Modem Dials But Cannot Make a Connection Modem Disconnects While On-line Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Am Losing Data Am Getting Garbage Characters on the Monitor Command Values Description Appendix C AT Command SummaryAppendix C AT Command Summary Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 100 DsNd Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 101 $FCn MT2834BL Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 102 $MBn Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 103 $SBn Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 104 Dial Tone Callback Security/Remote Configuration Command Summary 25bis Commands Password Command Summary Appendix D V.25bis Operation Delayed and Forbidden Numbers25bis Operation Appendix D V.25bis Operation 25bis DIP-Switches 25bis Mode AT Commands25bis Set-Up and Initialization Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 108 Enable/Disable V.25bis Mode $V Command 25bis AT CommandsChange Serial Baud Rate CSP Command 25bis Responses Result Codes Listing Delayed Phone Numbers RLD Command Dial Phone Number Provided CRN CommandListing Forbidden Phone Number RLF Command Disregard or Connect to Incoming Calls DIC or CIC Command ITU V.25bis Country Specific Information Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 112 Appendix D V.25bis Operation BelgiumSingapore Appendix E MultiModemBA/BL Cables Appendix E MultiModemBA Cables FCC Part Appendix F Regulatory InformationFCC Part 68 Telecom Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 115 Canadian Limitations Notice Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 116 South African Notice Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 117 Index Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 118 91-116 Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide 119 PBX/CBX Disconnect Drop Time for DSR/CTS/CD63