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Multi-Tech Systems MT5600BA-V92 Repair Procedures for International Distributors , Replacement Parts

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Appendix B – Warranty and Service

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 47

number, and if the product is out of warranty, a check in U.S. dollars drawn on a U.S. bank or your company’s

purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are

made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is

defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the

U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair

Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-

caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair

of the Multi-Tech products.

Please direct your questions regarding technical matters, product configuration, verification that the product is

defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please

direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting

department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-

caused damages are billed on a time-plus-materials basis

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech

products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail: SupplyNet, Inc.

614 Corporate Way

Valley Cottage, NY 10989

Phone: 800 826-0279

Fax: 914 267-2420

Email: info@thesupplynet.com

Internet: http://www.thesupplynet.com

Contents

Main MultiModem II Data/Fax Modem User Guide Page Table of Contents Chapter 1 Product Description and Features Product Description Features Safety Warnings About AT Commands Technical Specifications Page Chapter 2 - Installation Step 1 - Connect the Modem to Your System Connect the Modem to Your PC Connect the Modem to the Telephone Line (Dialup Connection) Two-Wire or Four-Wire Leased Line Connection Step 2 - Install the Modem Driver Step 3 - Setting Your Country or Region Code Using the LCD Panel Country or Region Codes Using the Global Wizard Using AT Commands Step 4 - Install PhoneTools Chapter 3 - Using the Front Panel Modem Configuration LED Indicators Liquid Crystal Display (LCD) Option Selection Menu Structure Status Trunk Basic Options Trunk Page Advanced Options Trunk Advanced Options Trunk Continued Remote Configuration Options Trunk Diagnostic Options Trunk Phone Number Memory Options Trunk Caller ID Options Trunk Chapter 3 Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 21 Setting Country/Region Codes Trunk Functionality of Menu Options Status STATUS = IDLE STATUS = ONLINE RINGING Basic Options ONLINE OPTIONS DIALING OPTIONS COMMAND MODE OPTIONS SYNC/ASYNC OPTIONS RESET FACTORY DEFAULTS CONNECT RATE OPTIONS Advanced Options RS232 OPTIONS DIALBACKUP/LL OPTIONS CALLBACK SECURITY S-REGISTER OPTIONS MONITOR OPTIONS Remote Configuration Options ENABLE/DISABLE R.C REMOTE CONFIG. PASSWORD Diagnostic Options Phone Number Memory Options Caller ID Options Region Select Options Chapter 4 - Leased Line Operation Two-Wire / Four-Wire Setup Four-Wire Setup Dial Backup Dial Backup and Leased Line Restore Setup Chapter 5 - Remote Configuration Basic Procedure Setup Changing the Remote Configuration Password Changing the Remote Escape Character Chapter 6 - Callback Security Setup Procedures Turning Callback Security On and Off AT Command Method Front Panel Method Assigning Callback Passwords AT Command Method Front Panel Method Assigning Callback Phone Numbers AT Command Method Front Panel Method Calling Procedure Callback Security Commands Chapter 7 - Troubleshooting None of the Indicators Light The Modem Does Not Respond to Commands The Modem Cannot Connect When Dialing The Modem Disconnects While Online The Modem Cannot Connect When Answering File Transfer Is Slower Than It Should Be Data Is Being Lost There Are Garbage Characters on the Monitor The Modem Doesnt Work with Caller ID Appendix A - Regulatory Compliance FCC Part 68 Telecom Canadian Limitations Notice EMC, Safety, and R&TTE Directive Compliance International Modem Restrictions New Zealand Telecom Warning Notice South African Notice Appendix B Warranty and Service Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 46 Appendix B - Warranty, Service, and Technical Support Multi-Tech Warranty Statement Repair Procedures for U.S. and Canadian Customers Repair Procedures for International Customers Repair Procedures for International Distributors Replacement Parts Appendix C- Upgrading the Firmware Introduction Upgrade Overview Step 1 - Identify the Modem Firmware Step 2 - Identify the Current Firmware Version Step 3 - Download the Upgrade File Step 4 - Extract the Upgrade Files Step 5 - Clear Your Stored Parameters Step 6 - Upgrade the Modems Firmware Step 7 - Restore Your Parameters Appendix D - Installing a Modem Under Linux Introduction Standard Linux Serial Port Definitions Installation Setup Page Appendix E - Pin Descriptions RS-232 Pin Descriptions RS-232 Cable Pinouts 25-Pin to 25-Pin RS-232 Cable Four-Wire Leased-Line Cable Leased Line Pinouts 9-Pin to 25-Pin RS-232 Cable Appendix F Waste Electrical and Electronic Equipment Statement WEEE Directive Instructions for Disposal of WEEE by Users in the European Union Index Index A B C R S T U