iv
Chapter 6 - Troubleshooting
Introduction .....................................................................................................................................................48
Frequently Asked Questions (FAQs)............................................................................................................... 48
General FAQs........................................................................................................................................... 48
Windows 95/98 FAQs............................................................................................................. ..................51
Windows NT FAQs ...................................................................................................................................51
Troubleshooting Procedures ...........................................................................................................................52
Chapter 7 - Warranty, Service, and Technical Support
Introduction .....................................................................................................................................................54
Software User License Agreement.................................................................................................................. 54
Limited Warranty............................................................................................................... ..............................55
On-line Warranty Registration................................................................................................................... 55
Tech Support................................................................................................................................................... 55
Recording MultiMobile SoftGSM Information...................................................................................... ......55
Contacting Tech Support via E-mail.......................................................................................................... 56
Service ............................................................................................................................................................ 56
The Multi-Tech BBS............................................................................................................. ...........................56
To log on to the Multi-Tech BBS................................................................................................................56
To Download a file.....................................................................................................................................57
About the Internet............................................................................................................................................ 57
About the Multi-Tech Fax-Back Service.......................................................................................... ................58
Appendices
Appendix A - Understanding GSM...................................................................................................................60
Introduction............................................................................................................................................... 60
About GSM Data.......................................................................................................................................60
For More Information ................................................................................................................................65
Glossary
GSM Acronyms......................................................................................................................................... 71
Index