MultiMobile SoftGSM User Guide

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the Internet, you can contact Tech Support via e-mail at the following address:

http://www.multitech.com/_forms/email_tech_support.htm

Service

If your tech support specialist decides that service is required, your MultiMobile SoftGSM can be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your MultiMobile SoftGSM:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

•check or purchase order number for payment if the MultiMobile SoftGSM is out of warranty. (Check with your technical support specialist for the standard repair charge for your MultiMobile SoftGSM).

•if possible, note the name of the technical support specialist with whom you spoke.

Send your MultiMobile SoftGSM to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MultiMobile SoftGSM on the availability of local service and/or loaner units in your area.

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire is displayed. You must complete the questionnaire to use the BBS on your first call.

4.Press ENTER until the Main Menu is displayed. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

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MTSGSM

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Multi-Tech Systems MTSGSM manual Service, Contacting Tech Support via E-mail, To log on to the Multi-Tech BBS
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MTSGSM specifications

Multi-Tech Systems MTSGSM is a versatile and robust telecommunications device designed to leverage GSM (Global System for Mobile Communications) technology for various applications, primarily in the field of data communication. The MTSGSM serves as a critical component in enabling remote communication capabilities across multiple sectors, including telecommunications, transportation, utilities, and security.

One of the standout features of the MTSGSM is its ability to provide reliable GSM connectivity, making it an ideal solution for enterprises that require a dependable mobile data connection. The device supports GPRS (General Packet Radio Service) and SMS (Short Message Service), allowing for efficient data transmission and messaging functionality. This dual capability enables businesses to implement a range of applications, from simple remote monitoring to complex machine-to-machine (M2M) communication systems.

In terms of its technological attributes, the MTSGSM is equipped with a powerful embedded processor that ensures high performance and low latency. This processing power enables the device to handle multiple simultaneous connections and data streams, which is vital for applications requiring real-time data exchange such as telemetry, alarm systems, and asset tracking.

Another significant characteristic of the MTSGSM is its modular design, which allows for easy integration into existing systems. The device features a variety of connectivity options, including USB, serial, and Ethernet ports, which facilitate seamless communication with other equipment. This flexibility is crucial for businesses looking to implement GSM technology without overhauling their existing infrastructure.

The MTSGSM is also built with security in mind. It supports various encryption protocols that protect data transmitted over the GSM network. This focus on security is particularly important for industries handling sensitive information, ensuring that data remains secure in transit.

Furthermore, the device is designed for durability and reliability. It operates in a wide temperature range and can withstand harsh environmental conditions, making it suitable for deployment in diverse settings, from remote monitoring stations to urban infrastructure.

In conclusion, Multi-Tech Systems MTSGSM is an essential tool for organizations seeking to harness the power of GSM technology for their communication needs. Its combination of robust features, advanced technology, and security make it a valuable asset for a wide array of applications, ultimately enhancing operational efficiency and connectivity in a rapidly evolving digital landscape.
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