Multi-Tech Warranty Statement

Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A. Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank.

For out of warranty repair charges, go to COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888) 288-5470 or visit our web site at /PARTNERS/Programs/overnight_replacement/ for details on rates and coverages.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers

(Outside U.S.A. and Canada)

Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375B)

RJ-9, RJ-45 specifications

Multi-Tech Systems offers a range of communication solutions, prominently featuring the RJ-45 and RJ-9 connectors that are crucial in networking and telecommunications. These connectors are foundational to many applications, enabling efficient data transfer and ensuring reliable voice communications.

The RJ-45 connector is primarily used in Ethernet networks. It features eight pins and is designed for high-speed data transmission, making it the standard for wired local area networks (LANs). This connector supports various Ethernet standards including Fast Ethernet (100BASE-T), Gigabit Ethernet (1000BASE-T), and even 10 Gigabit Ethernet (10GBASE-T). An essential characteristic of the RJ-45 is its versatility, as it can be used with both straight-through and crossover cable configurations. This flexibility allows for straightforward connectivity between devices such as computers, routers, and switches.

Multi-Tech Systems employs advanced technology in their RJ-45 connectors, including support for Power over Ethernet (PoE). This innovation permits electrical power and data to be transmitted over the same cable, simplifying installations and reducing the need for additional wiring. The robust design of these connectors ensures durability and minimizes signal interference, thereby maximizing data integrity during transmission.

On the other hand, the RJ-9 connector, also known as the RJ-9 or RJ-10 connector, is typically used in telephone and headset applications. Characterized by its smaller size and four or six pins, the RJ-9 is optimized for voice frequency communication. It connects devices such as telephones, headsets, and other VoIP equipment, delivering clear audio quality that is essential for effective communication.

One standout feature of the RJ-9 connector is its ability to provide superior noise resistance, making it ideal for environments with significant electromagnetic interference. Multi-Tech Systems' RJ-9 connectors are designed for ease of use, allowing quick and simple connections. These connectors can often be found in various telephony devices, ensuring that they remain a staple in personal, commercial, and industrial communication systems.

In conclusion, Multi-Tech Systems continues to lead in the provision of reliable RJ-45 and RJ-9 connectors, integrating innovative technologies that enhance performance in data and voice communication. Whether in a high-speed networking environment or in everyday telephony applications, these connectors deliver the functionality and quality demanded by modern users. Their design and engineering reflect a commitment to excellence, helping users stay connected in an increasingly digital world.

Multi-Tech Systems RJ-9, RJ-45 manual Multi-Tech Warranty Statement

Models: RJ-9 RJ-45