16
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Problem Possible Causes Soluon
Burners will not cross light
each other.
Dirty or corroded cross light brackets.
Clean or replace as required.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that ake o. Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound and
grows dim.)
Ceramic les overloaded with
grease drippings and build-up. Ports
are clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at least
ve minutes or unl the ceramic les are evenly
glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
o and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer to order a replacement burner assembly.
Contact your authorized Napoleon dealer for instrucons
on ordering a replacement burner assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait approximately
20-30 seconds for air to purge the gas supply line
while pressing igniter. Fill propane cylinder. During
inial set-up or aer tank has been relled, it is best
to light one of the tube burners before lighng the
pilot burner. This enables the gas to reach the valves
on the manifold more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas units is very
dicult to see. Place your hand 1 in. (2.5 cm) above
grill surface over the pilot burner to feel for heat.