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Problem Possible Causes SoluonBurners will not cross light
each other.
Dirty or corroded cross light brackets.
Clean or replace as required.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards,
that ake o. Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound and
grows dim.)
Ceramic les overloaded with
grease drippings and build-up. Ports
are clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at least
ve minutes or unl the ceramic les are evenly
glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
o and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer to order a replacement burner assembly.
Contact your authorized Napoleon dealer for instrucons
on ordering a replacement burner assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait approximately
20-30 seconds for air to purge the gas supply line
while pressing igniter. Fill propane cylinder. During
inial set-up or aer tank has been relled, it is best
to light one of the tube burners before lighng the
pilot burner. This enables the gas to reach the valves
on the manifold more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas units is very
dicult to see. Place your hand 1 in. (2.5 cm) above
grill surface over the pilot burner to feel for heat.