15
www.napoleongrills.com
WARNING! Hose: Check for abrasions, melng, cuts, and cracks in the hose. If any of these condions
exist, do not use the gas grill. Have the part replaced by your Napoleon Gas Grill dealer or qualied gas
installer.
Aluminum Casngs: Clean casngs periodically with warm soapy water. Aluminum will not rust, but high
temperatures and weathering can cause oxidaon to occur on aluminum surfaces. This appears as white spots
on the casngs. To renish these areas, clean rst and sand lightly with ne sandpaper. Wipe the surface to
remove any residue and paint with high temperature barbecue paint. Protect surrounding areas from over-
spray.
Follow the manufacture’s direcons for curing.
TroubleshoongProblem Possible Causes Soluon
Low heat / Low ame
when valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully. All
gas grill valves must be in the o posion when the
tank valve is turned on. Turn tank on slowly to allow
pressure to equalize. See lighng instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10 to
15 minutes.
Excessive are-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom. See
assembly instrucons.
Preheat grill with both main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not line
pan with aluminum foil. Refer to cleaning instruc
ons.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris,
or improper air shuer adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer slightly
according to combuson air adjustment instrucons.
(This must be done by a qualied gas installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson air
adjustment instrucons. (This must be done by a
qualied gas installer.)
Rear and Side burners will
not light with the igniter,
but will light with a match.
Dead baery / or installed incor-
rectly.
Loose electrode wire or switch
terminal wires.
Liing ames on burner.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto the
terminal on the back of the igniter. Check that the
lead wires from the module to the ignion switch (if
equipped) are rmly pushed onto their respecve
terminals.
Close air shuer slightly - see previous problem.
Main burner will not light
with the igniter, but will
light with a match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibraons
in the regulator and does not aect the performance
or safety of the gas grill. Humming regulators will not
be replaced.