Cisco Systems 7970 Troubleshooting Your Phone

Cisco IP Phone 7970 Series 47

Troubleshooting Your Phone

This section tells you how to access information about your Cisco IP Phone and phone calls to help

your system administrator or technician diagnose problems with your phone.

Note If is not responsive, your system administrator might have disabled this button on

your phone. Ask your system administrator for more information.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting

Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the

QRT softkey to submit information about problem phone calls to your system administrator. (You

might need to press the more softkey to display QRT.)

Depending on how your system administrator configured the Quality Reporting Tool for your phone,

you can use the QRT softkey to:

•Immediately report an audio problem on a current call

•Select a general problem from a list of categories and choose reason codes

If you are asked to... Then...

Access network

configuration data

Choose > Network Configuration and select the network

configuration item that you want to view.

Access status data Choose > Status and select the status item that you want to view.

Access phone model

information

Choose > Model Information.

Contents

Main Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) Phone Guide INCLUDING LICENSE AND WARRANTY Page Quick Reference Cisco IP Phone 7970 Series Softkey Definitions Icon Reference Button Icon Definitions Common Phone Tasks Softkey Definitions Common Phone Tasks Icon Reference Button Icon Definitions Contents Page Page Page Getting Started How to Use this Guide If you want to... Then Using and Cleaning the Touchscreen Display Where to Find Additional Information If you want to... Then More Information about Customizing Your Phone on the Web Safety and Performance Information Installing and Using Your Phone Using an External Power Supply Using External Devices with Your Cisco IP Phone Connecting Your Phone 9 5 Access port (10/100/10001 PC) 10 Page Page An Overview of Your Phone Buttons and Hardware Page Page Touchscreen Features Call-Handling and Navigation Tips Understanding Lines vs. Calls Lines Calls Understanding Call and Line Icons Going On-Hook and Off-Hook Selecting Calls Viewing and Switching Between Calls Choosing Touchscreen Items Using Feature Menus To choose a touchscreen item... Do this... Entering and Editing Text Getting Help on Your Phone Understanding Feature Functionality and Availability Basic Call Handling Placing a Call Page Page Page Answering a Call Ending a Call Using Hold and Resume Using Mute Transferring a Connected Call Forwarding Your Calls to Another Number Making Conference Calls Types of Supported Conference Calls Standard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Storing and Retrieving Parked Calls Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Remote-in-Use Sharing Call Information and Barging Privacy Adding Yourself to a Shared-Line Call Preventing Others from Viewing or Joining a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls Prioritizing Critical Calls If you... Then... Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer with a Headset or the Speakerphone If you... Then... Customizing Phone Settings Adjusting the Volume Customizing Rings and Message Indicators Customizing the Touchscreen Setting Up Speed Dial Features Using Voice Messaging, Call Logs, and Directories Accessing Voice Messages Using Call Logs and Directories Accessing Your User Options Web Pages Logging In to the User Options Web Pages Procedure Tips for Navigating the User Options Pages Subscribing to Phone Services If you want to... Then do this after you log in and select your device type... Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone Using the Quality Reporting Tool If you are asked to... Then... Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Page Page Index Page Page Page Page Page Page Page Page Cisco Website at www.cisco.com/go/offices