Troubleshooting Your Phone, Model Information | Cisco Systems 7970

Troubleshooting Your Phone

This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone.

If you are asked to...	Then...

Access network	Choose	> Network Configuration and select the network
configuration data	configuration item that you want to view.

Access status data	Choose	> Status and select the status item that you want to view.

Access phone model	Choose	> Model Information.
information

Note If is not responsive, your system administrator might have disabled this button on your phone. Ask your system administrator for more information.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the QRT softkey to submit information about problem phone calls to your system administrator. (You might need to press the more softkey to display QRT.)

Depending on how your system administrator configured the Quality Reporting Tool for your phone, you can use the QRT softkey to:

•Immediately report an audio problem on a current call

•Select a general problem from a list of categories and choose reason codes

Cisco IP Phone 7970 Series

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Cisco Systems 7970 warranty Troubleshooting Your Phone, Using the Quality Reporting Tool, If you are asked to Then

Contents

Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 Getting Started How to Use this GuideIf you want to Then Where to Find Additional Information Using and Cleaning the Touchscreen Display Installing and Using Your Phone Safety and Performance Information Using an External Power Supply Power supply must be placed indoors Using External Devices with Your Cisco IP Phone Connecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with Taps Subjective to the User Buttons and Hardware An Overview of Your Phone 78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Understanding Lines vs. Calls Call-Handling and Navigation TipsUnderstanding Call and Line Icons Selecting Calls Going On-Hook and Off-Hook Tips Viewing and Switching Between Calls Choosing Touchscreen Items Using Feature MenusTo choose a Touchscreen item Do this Getting Help on Your Phone Understanding Feature Functionality and AvailabilityEntering and Editing Text Placing a Call Basic Call Handling Press AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Or EndCall Using Hold and ResumeUsing Mute Ending a Call Transferring a Connected Call Forwarding Your Calls to Another Number Meet-Me Conference Calls Making Conference CallsTypes of Supported Conference Calls Standard Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call Handling Picking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared Line Adding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical Calls Obtaining a Headset Using a Handset, Headset, and Speakerphone Using AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone Settings Customizing the Touchscreen Customizing Rings and Message Indicators Add/Update Speed Dials from the main menu Setting Up Speed Dial Features Accessing Voice Messages Using Voice Messaging, Call Logs, and Directories Missed Calls, Placed Calls, or Received Calls. Each log can Using Call Logs and Directories Tips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web Pages Subscribe Subscribing to Phone Services If you Then For more information Understanding Additional Configuration Options Document Customizing Your If you are asked to Then Troubleshooting Your PhoneUsing the Quality Reporting Tool Network Configuration and select the network Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware 78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA