Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Open the system. See "Opening the System" on page 41.
2Ensure that the following components are properly installed:
•Expansion cards
•Power supply
•Fans
•Processors and heat sinks
•Optional installed drivers
•Memory modules
3Ensure that all cables are properly connected.
4Close the system. See "Closing the System" on page 41.
5Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 97.
If the tests fail, see "Getting Help" on page 107.
Troubleshooting the System Battery
Problem
•System message indicates a problem with the battery.
•System Setup program loses system configuration information.
•System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.
Action
1
2Turn off the system and disconnect it from the electrical outlet for at least one hour.
3Reconnect the system to the electrical outlet and turn on the system.
4Enter the System Setup program. See "Using the System Setup Program" on page 27.
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" on page 67.
Troubleshooting Your System
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