Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97.
2Turn off the system and attached peripherals, and then turn them on again. If an error message does not appear, continue to the next step.
If an error message appears, go to step 11.
3Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 27.
If the amount of memory installed matches the system memory setting, go to step 11.
4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5Open the system. See "Opening the System" on page 41.
6Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines" on page 59.
If the memory modules are populated correctly, continue to the next step.
7Reseat the memory modules in their sockets. See "Installing a Memory Module" on page 60.
8Close the system. See "Closing the System" on page 41.
9Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
10Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 27. If the amount of memory installed still does not match the system memory setting, proceed to the next step.
11Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12Open the system. See "Opening the System" on page 41.
NOTE: Several configurations for the memory modules exist; see "Memory Module Installation Guidelines" on page 59.
13If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity that is known to be good. See "Installing a Memory Module" on page 60.
14Close the system. See "Closing the System" on page 41.
15Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
16As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.
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Troubleshooting Your System
