Troubleshooting the Microprocessor
Problem
•Error message indicates a processor problem.
•Diagnostic indicator code indicates a problem with the processor or system board.
•A heat sink is not installed for the processor.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 97.
2Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3Open the system. See "Opening the System" on page 41.
4Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" on page 65.
5Close the system. See "Closing the System" on page 41.
6Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7If possible, run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 97.
If the tests fail or the problem persists, continue to the next step.
8Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9Open the system. See "Opening the System" on page 41.
10Replace the processor. See "Replacing the Processor" on page 65.
11Close the system. See "Closing the System" on page 41.
12Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 97. If the problem persists, the system board is faulty. See "Getting Help" on page 107.
Troubleshooting Your System
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