117, General Support calling from Guayaquil, 3355 | Dell SC440

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Costa Rica	Website: www.dell.com/cr
	E-mail: la-techsupport@dell.com
	General Support	0800-012-0231

Czech Republic (Prague)	Website: support.euro.dell.com
International Access Code: 00	E-mail: czech_dell@dell.com
Country Code: 420	Technical Support	22537 2727
	Customer Care	22537 2707
	Fax	22537 2714
	Technical Fax	22537 2728
	Switchboard	22537 2711

Denmark (Copenhagen)	Website: support.euro.dell.com
International Access Code: 00	Technical Support for XPS	7010 0074
Country Code: 45	Technical Support for all other Dell computers	7023 0182
	Customer Care (Relational)	7023 0184
	Home/Small Business Customer Care	3287 5505
	Switchboard (Relational)	3287 1200
	Switchboard Fax (Relational)	3287 1201
	Switchboard (Home/Small Business)	3287 5000
	Switchboard Fax (Home/Small Business)	3287 5001

Dominica	Website: www.dell.com/dm
	E-mail: la-techsupport@dell.com
	General Support	toll-free: 1-866-278-6821

Dominican Republic	Website: www.dell.com/do
	E-mail: la-techsupport@dell.com
	General Support	1-800-156-1588

Ecuador	Website: www.dell.com/ec
	E-mail: la-techsupport@dell.com
	General Support (calling from Quito)	toll-free: 999-119-877-655-3355
	General Support (calling from Guayaquil)	toll-free: 1800-999-119-877-655-
		3355

Getting Help

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Dell SC440 owner manual 117, General Support calling from Guayaquil, 3355

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge SC440 Systems September KH934 Contents Contents Contents Troubleshooting System Cooling Problems 103 Returning Items for Warranty Repair or Credit 109104 107 Contents About Your System Other Information You May Need Diagnostics on Accessing System Features During StartupInformation Ctrl+S Front-Panel Features and Indicators Immediately after the power button is pressed Diagnostic Lights onReplaced Connecting External Devices Back-Panel Features and Indicators NIC Indicator Codes System Setup Program onYellow Mbps connection Orange Green About Your System Power Supply Indicators Diagnostic Lights System Messages Replace the battery. See Fan assembly is not installedSystem was opened Information only. To reset the chassis Setup Program on While trying to configure a PCIe System encountered a problemFor the same error Expansion card See Microprocessor on Processor or hard drive Ensure that nothing is blockingDiskette or hard-drive controller Cannot send data to the associated See Troubleshooting a Diskette Drive on Be faulty or improperly seatedFaulty Cable might be loose Insert a bootable diskette or CD Running the System Diagnostics onFrom a nonbootable diskette or CD Configuration Appears again, see Troubleshooting Troubleshooting System Memory onBoot device Enter the System Setup program Malfunctioning Running the System Diagnostics on Setup program, the operating systemInsert a diskette that has a bootable Restore system resources. If so, try Configured 91. If the problem persists, seeFaulty diskette drive or hard drive Getting Help on Malfunctioning System clockDiskette drive or hard drive Diskette drive cannot read Alert Messages Diagnostics Messages Navigating the System Setup Program Entering the System Setup ProgramDuring System Setup Responding to Error Messages Exiting the System Setup Program System Setup OptionsMain Screen System Options Description System Info Express Service Code, and Asset TagProcessor Info Technology Internal default Diskette drive defaultDimm socket PCI Info Disables the ability to boot from a USB device On defaultDevices regardless of the No Boot setting Integrated port is configured at 3E8h with IRQ4 Password Security Options Description Unlock SetupAdmin Password Not Set default System Password Not Set default Execute Disable On-Silent defaultLast default Set Low Power Mode to Off Setup program Maintenance Options Description Service TagDisabled Load Defaults Using the System Password Password Features Using the System Setup Program Press Enter to continue. The setting remains Set Using the Admin Password See Disabling a Forgotten Password on Disabling a Forgotten Password Recommended Tools Installing System Components Processor cooling fan Inside the System Closing the System Opening the System Removing the Front Drive Bezel Front Drive Bezel Removing an Insert on the Front Drive Bezel Replacing the Front Drive Bezel Diskette Drive Replacing an Insert on the Front Drive BezelRemoving the Diskette Drive Drive P7 Connector Floppy Installing a Diskette Drive Installing Diskette Drive Shoulder Screws Removing an Optical or Tape Drive Optical and Tape Drives IDE connector on system board Installing an Optical or Tape Drive Installing Optical or Tape Drive Shoulder Screws Hard Drive Installation Guidelines Hard DrivesRemoving a Hard Drive Drive bay Installing a Hard Drive 10. Installing a Hard Drive in a Drive Bracket Hard drive Sata data cable to hard drive Card Power cable to hard drive Auxled connector Removing an Expansion Card Expansion Cards Alignment guide Filler bracket Installing an Expansion Card SAS Controller Expansion Card Memory Memory Module Installation Guidelines Memory Module Upgrade KitsMemory Configuration Guidelines Total Memory 512 MB None Removing a Memory Module Installing a Memory Module Memory module socket ejectors Removing the Processor Microprocessor Processor cooling fan Installing System Components Release lever Cooling Fans Replacing the ProcessorRemoving the Cooling Fans Cpucage System Battery Removing the System BatteryReplacing the Cooling Fans Installing the System Battery Removing the Power Supply Power Supply Cable clamp Installing the Power Supply Removing the Chassis Intrusion Switch Chassis Intrusion Switch Installing the Chassis Intrusion Switch Removing the Bezel Bezel Replacing the Bezel Panel Assembly Screw on the I/O panel Installing System Components Removing the I/O Panel Assembly Replacing the I/O Panel Assembly System BoardRemoving the System Board Screws Installing System Components Installing the System Board Safety First-For You and Your System Start-Up RoutineChecking the Equipment Troubleshooting External Connections Troubleshooting IRQ Assignment Conflicts Troubleshooting the Keyboard Troubleshooting the Video SubsystemTroubleshooting the Mouse Monitor is not working properly Troubleshooting Basic I/O Problems Troubleshooting a Serial PortTroubleshooting a USB Device NIC cannot communicate with network Troubleshooting a NIC Troubleshooting a Damaged System Troubleshooting a Wet SystemLiquid spilled on the system Excessive humidity System was dropped or damaged Troubleshooting the System Battery Troubleshooting System Cooling Problems Troubleshooting Power SupplyPower-supply fault indicator is blinking amber Ensure that none of the following conditions exist Troubleshooting a Fan Troubleshooting System Memory Action Error message indicates a diskette drive problem Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubleshooting an IDE Tape Drive Troubleshooting a Hard DriveAction Troubleshooting Your System Troubleshooting a SAS RAID Controller Troubleshooting Expansion Cards Action Troubleshooting the Microprocessor Troubleshooting Your System Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics Running the System Diagnostics When to Use the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results 100 Jumpers and Connectors System Board Jumpers101 Configuration settings in Nvram are cleared at next BootSystem boot 102 103 System Board Connectors Disabling a Forgotten Password 105 106 Obtaining Assistance Online Services107 Getting Help Automated Order-Status Service AutoTech ServiceSupport Service Electronic Quote Service 109 Before You Call 111 112 Contacting Dell Website support.ap.dell.com 113Country Code General Support 13DELL-133355 City Code Mail la-techsupport@dell.com General Support Getting Help General Support Toll-free 114 115 Mail la-techsupport@dell.com General Support 01-800-915-4755 116 117 General Support calling from Guayaquil3355 Mail la-techsupport@dell.com General Support 800-6132 118 119 120 121 Technical Support servers 122 Mail krsupport@dell.com 123 124 125 Fax 21 424 01 126 127 128 129 130 International Access Code Country Code City CodeCountry City Mail delldirectsupport@dell.com Customer Care website 131 132 Amperes AC Alternating current 133BTU British thermal unit Celsius Cm Centimeters Cmos Complementary metal-oxide semiconductor 134 Fahrenheit 135 LVD Low voltage differential Meters MA Milliamperes 136 137 System diskette See bootable diskette 138TCP/IP Transmission Control Protocol/Internet Protocol Volts VAC Volts alternating current VDC Volts direct current 139 140 141 Error messages, 27 systems managementDimm sockets Index Post 143 Index