Troubleshooting an IDE Tape Drive
Problem
•System cannot read data from a tape in an IDE tape drive.
•Diagnostic indicators or system messages indicate a tape
•Tape drive indicator (if applicable) does not blink during boot.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Try using a different tape that you know works properly. If the problem persists, continue with the following steps.
2Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 27.
3Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97.
4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5Open the system. See "Opening the System" on page 41.
6Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector on the system board.
7Ensure that a power cable is properly connected to the drive.
8Close the system. See "Closing the System" on page 41.
9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 107.
Troubleshooting a Hard Drive
Problem
•Device driver error.
•One or more hard drives not recognized by the system.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Your System
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