Cisco Systems 7970 An Overview of Your Phone

Cisco IP Phone 7970 Series 9

An Overview of Your Phone

The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the

same data network that your computer uses, allowing you to place and receive phone calls, put calls

on hold, speed dial numbers, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone supports specialized or advanced telephony

features that can extend and customize your call-handling capabilities.

Your Cisco IP Phone also provides you with:

•Access to network data and services—You can access specialized web-based services from your

phone

•Online control from your User Options web pages—You can customize your phone’s features

using a web browser on your computer

•A comprehensive online help system—You can obtain helpful tips, descriptions, and procedures

directly from your phone

Buttons and Hardware

Some of the hardware features on your phone include:

•A full-color touchscreen display

•Eight backlit line buttons, which provide dynamic call-state information

•Speakerphone or headset mode support

•Five softkey buttons for access to telephony features

•Four feature buttons for access to messages, directories, services, and settings

•One-button access to built-in online help

•Button for temporarily disabling the touchscreen and for waking the touchscreen from power-save

mode

Refer to the following illustration and table for details.

Contents

Main Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) Phone Guide INCLUDING LICENSE AND WARRANTY Page Quick Reference Cisco IP Phone 7970 Series Softkey Definitions Icon Reference Button Icon Definitions Common Phone Tasks Softkey Definitions Common Phone Tasks Icon Reference Button Icon Definitions Contents Page Page Page Getting Started How to Use this Guide If you want to... Then Using and Cleaning the Touchscreen Display Where to Find Additional Information If you want to... Then More Information about Customizing Your Phone on the Web Safety and Performance Information Installing and Using Your Phone Using an External Power Supply Using External Devices with Your Cisco IP Phone Connecting Your Phone 9 5 Access port (10/100/10001 PC) 10 Page Page An Overview of Your Phone Buttons and Hardware Page Page Touchscreen Features Call-Handling and Navigation Tips Understanding Lines vs. Calls Lines Calls Understanding Call and Line Icons Going On-Hook and Off-Hook Selecting Calls Viewing and Switching Between Calls Choosing Touchscreen Items Using Feature Menus To choose a touchscreen item... Do this... Entering and Editing Text Getting Help on Your Phone Understanding Feature Functionality and Availability Basic Call Handling Placing a Call Page Page Page Answering a Call Ending a Call Using Hold and Resume Using Mute Transferring a Connected Call Forwarding Your Calls to Another Number Making Conference Calls Types of Supported Conference Calls Standard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Storing and Retrieving Parked Calls Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Remote-in-Use Sharing Call Information and Barging Privacy Adding Yourself to a Shared-Line Call Preventing Others from Viewing or Joining a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls Prioritizing Critical Calls If you... Then... Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer with a Headset or the Speakerphone If you... Then... Customizing Phone Settings Adjusting the Volume Customizing Rings and Message Indicators Customizing the Touchscreen Setting Up Speed Dial Features Using Voice Messaging, Call Logs, and Directories Accessing Voice Messages Using Call Logs and Directories Accessing Your User Options Web Pages Logging In to the User Options Web Pages Procedure Tips for Navigating the User Options Pages Subscribing to Phone Services If you want to... Then do this after you log in and select your device type... Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone Using the Quality Reporting Tool If you are asked to... Then... Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Page Page Index Page Page Page Page Page Page Page Page Cisco Website at www.cisco.com/go/offices