Transferring a Connected Call | Cisco Systems 7970 specification

Transferring a Connected Call

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...	Then...

Transfer a call without	Press Transfer and enter the target number. When you hear the call
talking to the transfer	ringing, hang up.
recipient	If your system administrator did not enable on-hook transfer, you must

	press Transfer again to complete the transfer. To cancel the transfer,
	press EndCall.

Talk to the transfer	Press Transfer and enter the target number. Wait for the transfer
recipient before transferring	recipient to answer. If the recipient accepts the transferred call, hang
a call (consult transfer)	up. (If your system administrator did not enable on-hook transfer on
	your phone, you must press Transfer again to complete the transfer.)
	To cancel the transfer, press EndCall.

Transfer two current calls	Scroll to highlight any call on the line and press Select. Repeat this
to each other	process for the second call. With one of the selected calls highlighted,
(direct transfer)	press DirTrfr. (You might need to press more to see DirTrfr.) The two
	calls connect to each other and drop you from the call.
	If you want to stay on the line with the callers, use Join to create a
	conference instead. For details, see the“Making Conference Calls”
	section on page 26.

Send a call to your voice	Press iDivert. The call is automatically transferred to your voice
messaging system	message greeting. You can use iDivert with a call that is active, ringing,
	or on hold.

Tips

•When on-hook transfer is enabled, you can either hang up or press Transfer, then hang up.

•If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing Transfer cancels the transfer action and places the party to be transferred on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

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Cisco Systems 7970 warranty Transferring a Connected Call

Contents

Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 If you want to Then How to Use this GuideGetting Started Using and Cleaning the Touchscreen Display Where to Find Additional Information Safety and Performance Information Installing and Using Your Phone Power supply must be placed indoors Using an External Power Supply Using External Devices with Your Cisco IP Phone Connecting Your Phone Adjusting the Footstand Adjusting the Handset RestRegistering with Taps Headset Information Subjective to the User An Overview of Your Phone Buttons and Hardware 78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Understanding Call and Line Icons Call-Handling and Navigation TipsUnderstanding Lines vs. Calls Going On-Hook and Off-Hook Selecting Calls Viewing and Switching Between Calls Tips To choose a Touchscreen item Do this Using Feature MenusChoosing Touchscreen Items Entering and Editing Text Understanding Feature Functionality and AvailabilityGetting Help on Your Phone Basic Call Handling Placing a Call Press AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Using Hold and Resume Using MuteEnding a Call Or EndCall Transferring a Connected Call Forwarding Your Calls to Another Number Making Conference Calls Types of Supported Conference CallsStandard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Storing and Retrieving Parked Calls Picking Up a Redirected Call on Your Phone Using a Shared Line Understanding Shared Lines Adding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls Prioritizing Critical Calls If you Then Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer with a Headset or the Speakerphone Customizing Phone Settings Adjusting the Volume Customizing Rings and Message Indicators Customizing the Touchscreen Setting Up Speed Dial Features Add/Update Speed Dials from the main menu Using Voice Messaging, Call Logs, and Directories Accessing Voice Messages Using Call Logs and Directories Missed Calls, Placed Calls, or Received Calls. Each log can Accessing Your User Options Web Pages ProcedureLogging In to the User Options Web Pages Tips for Navigating the User Options Pages Subscribing to Phone Services Subscribe Understanding Additional Configuration Options If you Then For more information Document Customizing Your Troubleshooting Your Phone Using the Quality Reporting ToolNetwork Configuration and select the network If you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Replacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA Number 78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA