Call-Handling and Navigation Tips | Cisco Systems 7970 instruction

Call-Handling and Navigation Tips

These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.

Understanding Lines vs. Calls

It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion:

Lines

Phone models in the Cisco IP Phone 7970 Series support up to eight lines. Each line corresponds to a a phone number (or extension) that others can use to call you. The number of lines assigned to your phone depends on how your system administrator configures your phone’s programmable buttons. To see how many lines you have, look at the programmable button icons and labels on your touchscreen. You have as many lines as you have phone numbers and phone line icons: .

Calls

Each line can support multiple calls. Therefore, you might find yourself handling several calls on one phone line. The default configuration is four calls per line, but your system administrator can adjust this number according to your needs. Regardless of the number of lines, your phone supports a maximum of 200 calls at time.

Understanding Call and Line Icons

Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on).

Icon	Call or line state	Description

	On-hook line	No call activity on this line. If you are dialing on-hook (pre-dial), the call
		is not in-progress until you go off-hook.

	Off-hook line	You are actively dialing a number or an outgoing call is ringing. See the
		“Placing a Call” section on page 18 for dialing options.

	Connected call	You are connected to the other party.

	Ringing call	A call is ringing on one of your lines. See the “Answering a Call” section
		on page 22 for more information.

	Call on hold	You have put this call on hold. See the “Using Hold and Resume” section
		on page 23 for details.

	Remote-in-use	Another phone that shares your line has a connected call. See the “Using
		a Shared Line” section on page 31 for details.

Cisco IP Phone 7970 Series		13

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Cisco Systems 7970 Call-Handling and Navigation Tips, Understanding Lines vs. Calls, Understanding Call and Line Icons

Contents

Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 How to Use this Guide Getting StartedIf you want to Then Where to Find Additional Information Using and Cleaning the Touchscreen Display Installing and Using Your Phone Safety and Performance Information Using an External Power Supply Power supply must be placed indoors Using External Devices with Your Cisco IP Phone Connecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Headset Information Subjective to the User Buttons and Hardware An Overview of Your Phone 78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Call-Handling and Navigation Tips Understanding Lines vs. CallsUnderstanding Call and Line Icons Selecting Calls Going On-Hook and Off-Hook Tips Viewing and Switching Between Calls Using Feature Menus Choosing Touchscreen ItemsTo choose a Touchscreen item Do this Understanding Feature Functionality and Availability Getting Help on Your PhoneEntering and Editing Text Placing a Call Basic Call Handling Press AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Using Mute Using Hold and ResumeEnding a Call Or EndCall Transferring a Connected Call Forwarding Your Calls to Another Number Types of Supported Conference Calls Making Conference CallsStandard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call Handling Picking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared Line Adding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical Calls Obtaining a Headset Using a Handset, Headset, and Speakerphone Using AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone Settings Customizing the Touchscreen Customizing Rings and Message Indicators Add/Update Speed Dials from the main menu Setting Up Speed Dial Features Accessing Voice Messages Using Voice Messaging, Call Logs, and Directories Missed Calls, Placed Calls, or Received Calls. Each log can Using Call Logs and Directories Procedure Accessing Your User Options Web PagesLogging In to the User Options Web Pages Tips for Navigating the User Options Pages Subscribe Subscribing to Phone Services If you Then For more information Understanding Additional Configuration Options Document Customizing Your Using the Quality Reporting Tool Troubleshooting Your PhoneNetwork Configuration and select the network If you are asked to Then Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware 78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA