Cisco IP Phone 7970 Series 15
Viewing and Switching Between Calls
These tips can help you switch between calls on one or more lines. If the call that you want to switch
to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it.
Tips
•Only one call can be active; other calls will be placed on hold automatically.
•When you have multiple calls on one line, calls with the highest precedence and longest duration
display at the top of the call list. See the “Prioritizing Critical Calls” section on page 35.
•Calls of a similar type are grouped together in the call list. For example, calls that you have
interacted with are grouped near the top, selected calls are grouped next, and calls that you have
not yet answered are grouped last.
If you want to... Then...
Switch between calls on
one line
Highlight the call you are switching to and press Resume. The other call is
placed on hold automatically.
Switch from a
connected call to
answer a ringing call
Press Answer or the press a blinking amber button . Doing so
automatically places the first call on hold.
Switch between calls on
different lines
Press the blinking green button for the line that you are switching to.
If there is a single call holding on the line, the call will resume
automatically. If there are multiple calls holding on the line, highlight the
specific call (if necessary) and press Resume.
See all calls on a
specific line
Press , then immediately press the line button. Doing so shows call
details but will not impact the call state; it is therefore useful if you are
talking on one line and want to view held calls on another line.
See an overview of line
activity (one call per
line)
Press for the highlighted line. (A line appears highlighted when the calls
associated with it are displayed on the phone screen.)
Doing so prompts the phone to switch to call overview mode and display
one call per line. This call is either the active call or, if all calls are on hold,
the held call with the longest duration.
To return to the standard view, press , then immediately press the line
button.