Viewing and Switching Between Calls, Tips | Cisco Systems 7970

Viewing and Switching Between Calls

These tips can help you switch between calls on one or more lines. If the call that you want to switch to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it.

If you want to...	Then...

Switch between calls on	Highlight the call you are switching to and press Resume. The other call is
one line	placed on hold automatically.

Switch from a	Press Answer or the press a blinking amber button				. Doing so
connected call to	automatically places the first call on hold.
answer a ringing call

Switch between calls on	Press the blinking green button		for the line that you are switching to.
different lines	If there is a single call holding on the line, the call will resume
	automatically. If there are multiple calls holding on the line, highlight the
	specific call (if necessary) and press Resume.

See all calls on a	Press	, then immediately press the line button. Doing so shows call
specific line	details but will not impact the call state; it is therefore useful if you are
	talking on one line and want to view held calls on another line.

See an overview of line	Press	for the highlighted line. (A line appears highlighted when the calls
activity (one call per	associated with it are displayed on the phone screen.)
line)	Doing so prompts the phone to switch to call overview mode and display

	one call per line. This call is either the active call or, if all calls are on hold,
	the held call with the longest duration.
	To return to the standard view, press			, then immediately press the line
	button.

Tips

•Only one call can be active; other calls will be placed on hold automatically.

•When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. See the “Prioritizing Critical Calls” section on page 35.

•Calls of a similar type are grouped together in the call list. For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last.

Cisco IP Phone 7970 Series

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Cisco Systems 7970 warranty Viewing and Switching Between Calls, Tips

Contents

Cisco IP Phone 7970 Series for Cisco CallManager Page Common Phone Tasks Button Icon Definitions Contents Using a Handset, Headset, and Speakerphone Accessing Your User Options Web Pages 78-15630-03 If you want to Then How to Use this GuideGetting Started Where to Find Additional Information Using and Cleaning the Touchscreen Display Installing and Using Your Phone Safety and Performance Information Using an External Power Supply Power supply must be placed indoors Using External Devices with Your Cisco IP Phone Connecting Your Phone Headset Information Adjusting the FootstandAdjusting the Handset Rest Registering with Taps Subjective to the User Buttons and Hardware An Overview of Your Phone 78-15630-03 Cisco IP Phone 7970 Series Touchscreen Features Understanding Call and Line Icons Call-Handling and Navigation TipsUnderstanding Lines vs. Calls Selecting Calls Going On-Hook and Off-Hook Tips Viewing and Switching Between Calls To choose a Touchscreen item Do this Using Feature MenusChoosing Touchscreen Items Entering and Editing Text Understanding Feature Functionality and AvailabilityGetting Help on Your Phone Placing a Call Basic Call Handling Press AbbrDial PAB service or Fast Dial service exact names might vary Cisco IP Phone on the Web Answering a Call Or EndCall Using Hold and ResumeUsing Mute Ending a Call Transferring a Connected Call Forwarding Your Calls to Another Number Meet-Me Conference Calls Making Conference CallsTypes of Supported Conference Calls Standard Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Storing and Retrieving Parked Calls Advanced Call Handling Picking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared Line Adding Yourself to a Shared-Line Call Tracing Suspicious Calls Making and Receiving Secure Calls If you Then Prioritizing Critical Calls Obtaining a Headset Using a Handset, Headset, and Speakerphone Using AutoAnswer with a Headset or the Speakerphone Adjusting the Volume Customizing Phone Settings Customizing the Touchscreen Customizing Rings and Message Indicators Add/Update Speed Dials from the main menu Setting Up Speed Dial Features Accessing Voice Messages Using Voice Messaging, Call Logs, and Directories Missed Calls, Placed Calls, or Received Calls. Each log can Using Call Logs and Directories Tips for Navigating the User Options Pages Accessing Your User Options Web PagesProcedure Logging In to the User Options Web Pages Subscribe Subscribing to Phone Services If you Then For more information Understanding Additional Configuration Options Document Customizing Your If you are asked to Then Troubleshooting Your PhoneUsing the Quality Reporting Tool Network Configuration and select the network Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware 78-15630-03 Index 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Taps 78-15630-03 Cisco IP Phone 7970 Series 78-15630-03 Page USA