Section 8 | Troubleshooting Guide |
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1. | Soft lock message | a. More than 24 hours since | a. The freezer must go through a | 21 |
| appears on display. | the last HEAT cycle. | HEAT cycle every 24 hours. |
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| The freezer must now be |
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| disassembled and brush |
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| cleaned or placed in a heat |
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| cycle. |
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| b. The power switch is in the | b. The power switch must be in | 21 |
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| OFF position. | the ON position. The freezer |
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| must now be disassembled |
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| and brush cleaned or placed |
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| in a heat cycle. |
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| c. The freezer is not in the | c. The freezer must be in the | 21 |
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| AUTO or STANDBY mode | AUTO or STANDBY mode. |
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| when the heat cycle was | The freezer must now be |
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| programmed to start. | disassembled and brush |
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| cleaned or placed in a heat |
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| cycle. |
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| d. Mix out condition. | d. Level of mix in hopper must | 21 |
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| be up to fill line on agitator |
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| paddle. The freezer must now |
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| be disassembled and brush |
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| cleaned or placed in a heat |
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| cycle. |
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| e. The agitator is not | e. The agitator must be cleaned | 40 |
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| installed. | and installed before starting |
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| the HEAT cycle. The freezer |
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| must now be disassembled |
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| and brush cleaned or placed |
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| in a heat cycle. |
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| f. There was a power failure. | f. Check fault messages and | 27 |
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| product temperature. |
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| Disassemble and brush clean, |
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| or initiate a heat treatment |
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| cycle. |
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2. | Hard lock message | a. Brush clean interval | a. The freezer must be | 20 |
| appears on display. | exceeded. | disassembled and brush |
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| cleaned within 24 hours when |
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| the counter indicates one day |
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| remaining. |
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| b. A barrel or hopper | b. Call an authorized service | - - - |
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| thermistor is faulty. | technician. |
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061204 |
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Troubleshooting Guide | 48 | Models C709 & C717 |
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