National Instruments NI CardBus-8310-to-PXI Expansion

Appendix C Troubleshooting NI PXI-CardBus-8310 Cards

Issue: The application or program is unable to detect the third party

PXI card.

Go to Windows Device Manager»View»Devices by connection, expand

the device branches to see if there is a yellow exclamation mark (error) in

front of the affected PXI card.

• If there is a yellow exclamation mark in front of the PXI card:

– Double-click on the PXI device to find out the Error Code number.

Refer to the Error Code (Yellow Exclamation Mark) in Device

Manager section at the end of this appendix for more information

on the yellow exclamation mark.

– Re-install the driver for the third party PXI card using the

manufacturer’s installation instructions.

Note You may want to check the manufacturer’s web site to see if there are any

installation/driver updates for the device.

• If there is no yellow exclamation mark in front of the PXI card:

– Re-install the driver for the third party PXI card using the

manufacturer’s installation instructions.

– If another PXI card that has worked in the past is available, try

installing it in the same slot.

– Plug the PXI card into a different slot in the chassis, to make sure

that the chassis is functional.

Issue: The host computer won't boot when the PXI chassis is

connected.

Has any other hardware or software been added to the host computer

recently? If not, please call customer support for service. Otherwise:

• Remove the recently installed program or hardware, and re-test the

system.

• Reboot the computer and see if that fixes the problem.

• Make sure that recently added hardware or software is

fully-compatible with the operating system.

• Remove all the cards in the PXI chassis, then reboot the system with

the empty chassis connected. In Windows Device Manager»View»

Devices by connection, there should be no errors. At this point, power

down and begin adding PXI cards one by one, powering up to check

that there are no errors in Device Manager after installing each card.

This can isolate problematic hardware/software.