6-2 Chapter 6: Hardware Service

Problem Isolation Procedures

NCR offers both on-site and mail-in service for the NCR RealPOS 5953 USB DynaKey. Before calling for service or mailing in your unit for repair, step through the problem isolation procedures below to make sure the DynaKey module is in need of repair. Also, your answers to these questions may speed the servicing of your DynaKey.

Troubleshooting Table

The following table provides general troubleshooting tips for the DynaKey. If you experience a problem with your DynaKey, please explore the possible solution options in this table before replacing any component in the system.

Symptom

Probable Cause

Solution

DynaKey keypad not

Keylock in L position

Turn Keylock to another

working

 

position

 

 

 

 

Keyboard not powered

Possible shorted condition.

 

 

Power for USB devices is

 

 

controlled by a USB

 

 

distribution switch.

 

 

 

Some keys on the

DynaKey is in PC Setup mode

Power cycle the system.

DynaKey keypad not

(LED is flashing red/green)

 

working

 

 

 

 

 

 

DynaKey hot plugged into

Re-boot the system

 

terminal with terminal powered

 

 

on.

 

 

 

 

External Keyboard

Keylock in L position

Turn Keylock to another

not working

 

position

 

 

 

 

Keyboard plugged into

Plug keyboard into DynaKey

 

workstation

Controller Board

 

 

 

 

Keyboard not powered

Possible shorted condition.

 

 

Power for USB devices is

 

 

controlled by a USB

 

 

distribution switch.

 

 

 

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NCR 5953 manual Problem Isolation Procedures, Troubleshooting Table

5953 specifications

The NCR 5953 is a highly advanced ATM (Automated Teller Machine) developed by NCR Corporation, a global leader in banking technology solutions. This machine is designed to enhance customer experience while ensuring high levels of security and efficiency in financial transactions. The NCR 5953 combines state-of-the-art technology with a user-friendly interface to cater to the evolving needs of customers and banks alike.

One of the main features of the NCR 5953 is its sleek and modern design, which not only makes it visually appealing but also maximizes space efficiency. The machine is equipped with an intuitive touchscreen display, allowing users to navigate easily through various banking services, such as cash withdrawals, deposits, and account inquiries. This interface supports multiple languages, making it accessible to a diverse customer base.

The NCR 5953 boasts advanced cash handling capabilities, including high-speed cash dispensing and recycling. This reduces the likelihood of jams and ensures that customers receive their cash without unnecessary delays. Additionally, the machine's multi-denomination cash handling feature allows for greater flexibility, giving banks the capability to offer customers personalized withdrawal amounts and improving the overall service experience.

Security is a paramount concern in ATM operations, and the NCR 5953 addresses this with a range of robust features. It incorporates encrypted PIN pads and card readers that adhere to the latest security standards to prevent fraud and protect sensitive customer information. Furthermore, the machine employs advanced surveillance options, including high-definition cameras that monitor transactions in real-time.

Connectivity is another critical aspect of the NCR 5953, as it supports both traditional and modern communication technologies. It is compatible with various networks, including EMV (Europay, MasterCard, and Visa) and NFC (Near Field Communication), enabling secure contactless transactions. This flexibility allows financial institutions to integrate the ATM seamlessly into their existing infrastructure.

Moreover, the NCR 5953 is equipped with remote management and monitoring capabilities, allowing banks to keep track of machine performance, cash levels, and system diagnostics. This contributes to decreased downtime and enhanced operational efficiency, as maintenance can be scheduled proactively.

In conclusion, the NCR 5953 represents a significant advancement in ATM technology, combining user-friendly features, robust security, and versatile connectivity. Its innovative design and superior cash handling capabilities make it an ideal choice for banks looking to improve customer service and streamline operations. With the NCR 5953, financial institutions can meet the demands of modern banking while ensuring a secure and efficient experience for their customers.