Chapter 5 Troubleshooting
Introduction
In the event your NCR 5992 is not working properly, you should first consult the following troubleshooting tables. Find the problem you are experiencing in the Problem column, perform (in sequence) each of the actions in the Solution column.
Note: If all solutions have been tried and you are still experiencing problems, contact NCR Help Desk to make arrangements for the unit to be shipped back for repair.
Simple Troubleshooting Guide
PROBLEM | SOLUTION | |
The Card | Make sure that the magnetic stripe on the card is facing the NCR 5992 | |
Reader does | graphical display screen when sliding the card through the reader. | |
not seem to | Swipe the card at a faster or slower steady speed. | |
work | ||
Swipe the card in the reverse direction (i.e., if swiping the card from right | ||
properly. | ||
| to left, try swiping from left to right). | |
| Inspect the magnetic stripe on the card, making sure it is not scratched or | |
| badly worn. | |
| If you have another working NCR 5992 unit, try reading the card on that | |
| unit to determine if the problem is with the unit or with the card. | |
|
| |
The NCR | Make sure the NCR 5992 Connector (MiniDIN 9) is fully inserted into the | |
5992 is not | back of the unit. | |
working. | Unplug the unit and plug it back in. | |
| ||
| If you have another working NCR 5992 unit, swap the units to determine | |
| if the problem is with the unit, cable, register, or power supply. | |
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