Appendix A

Troubleshooting

This chapter provides information about troubleshooting the NETGEAR Smart Switch. The topics include the following:

Troubleshooting Chart

Additional Troubleshooting Suggestions

Troubleshooting Chart

The following table lists symptoms, causes, and solutions of possible problems.

Table A-1. Troubleshooting Chart

Symptom

Cause

Solution

 

 

 

Power LED is off.

No power is received.

Check the power cord connections for the switch at

 

 

the switch and the connected device. Ensure all

 

 

cables are used correctly and comply with the

 

 

Ethernet specifications.

Link LED is off or

Port connection is not

Check the crimp on the connectors and make sure

intermittent.

working.

that the plug is properly inserted and locked into the

 

 

port at both the switch and the connecting device.

 

 

Ensure all cables are used correctly and comply with

 

 

the Ethernet specifications. Check for a defective

 

 

adapter card, cable, or port by testing them in an

 

 

alternate environment where all products are

 

 

functioning.

File transfer is slow or

Half- or full-duplex setting

Make sure the attached device is set to auto-

performance degradation

on the switch and the

negotiate.

is a problem.

connected device are not

 

 

the same.

 

 

 

 

A-1

v1.0, November 2007

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NETGEAR 724TS, 748TS manual Appendix a Troubleshooting, Troubleshooting Chart