Wireless Cable Modem Gateway CG814WG v3 Reference Manual
Using LEDs to Troubleshoot
The following table provides help when using the LEDs for troubleshooting.
Table
LED Behavior | Action |
|
|
All LEDS are off when the gateway | Make sure that the power cord is properly connected to your gateway |
is plugged in. | and that the power supply adapter is properly connected to a |
| functioning power outlet. |
| Check that you are using the 12VDC power adapter supplied by |
| NETGEAR for this product. |
| If the error persists, you have a hardware problem and should contact |
| technical support. |
All LEDs Stay On | • Clear the gateway’s configuration to factory defaults. This will set the |
| gateway’s IP address to 192.168.0.1. See “Backup Settings” in |
| Chapter 4. |
| • If the error persists, you might have a hardware problem and should |
| contact technical support. |
LAN LED is off for a port with an | • Make sure that the Ethernet cable connections are secure at the |
Ethernet connection. | gateway and at the hub or PC. |
| • Make sure that power is turned on to the connected hub or PC. |
| • Be sure you are using the correct cable: |
| • When connecting the gateway’s Internet port to a cable or DSL |
| modem, use the cable that was supplied with the cable or DSL |
| modem. This cable could be a standard |
| cable or an Ethernet crossover cable. |
Cable Link LED is off and the | • Make sure that the coaxial cable connections are secure at the |
gateway is connected to the cable | gateway and at the wall jack. |
television cable. | • Make sure that your cable internet service has been provisioned by |
| your cable service provider. Your provider should verify that the signal |
| quality is good enough for cable modem service. |
| • Remove any excessive splitters you may have on your cable line. It |
| may be necessary to run a “home run” back to the point where the |
| cable enters your home. |
Connecting to the Gateway’s Main Menu
If you are unable to access the gateway’s main menu from a computer on your local network, check the following:
•Check the Ethernet connection between the computer and the gateway as described in the previous section.
Troubleshooting |
v1.0, June 2007
