Appendix a Troubleshooting, Troubleshooting Chart

Appendix A

This chapter provides information about troubleshooting the NETGEAR Smart Switch. Topics include the following:

•Troubleshooting Chart

•Additional Troubleshooting Suggestions

The following table lists symptoms, causes, and solutions of possible problems.

Symptom	Cause	Solution

Power LED is off.	No power is received.	Check the power cord connections for the switch at
		the switch and the connected device. Ensure all
		cables used are correct and comply with Ethernet
		specifications.
Link LED is off or	Port connection is not	Check the crimp on the connectors and make sure
intermittent.	working.	that the plug is properly inserted and locked into the
		port at both the switch and the connecting device.
		Ensure all cables used are correct and comply with
		Ethernet specifications. Check for a defective
		adapter card, cable, or port by testing them in an
		alternate environment where all products are
		functioning.
File transfer is slow or	Half- or full-duplex setting	Make sure the attached device is set to auto-
performance degradation	on the switch and the	negotiate.
is a problem.	connected device are not
	the same.

Troubleshooting

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v1.0, December 2007