NETGEAR R6300-100NAS

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10. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with

your router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

• Quick Tips

• Troubleshooting with the LEDs

• Cannot Log In to the Router

• Cannot Access the Internet

• Changes Not Saved

• Wireless Connectivity

• Restore the Factory Settings and Password

• Troubleshoot Your Network Using the Ping Utility

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Getting Started with NETGEAR Genie Chapter 3 Genie Basic Settings Chapter 4 Genie Advanced Home Chapter 5 USB Storage Chapter 6 ReadySHARE Printer Chapter 7 Security Chapter 8 Administration Chapter 9 Advanced Settings Chapter 10 Troubleshooting Page Getting to know your router Unpack Your Router Position Your Router Hardware Features Front and Side Panel Back Panel Label Connecting to the router Router Setup Preparation Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins and Access NETGEAR Genie Setup Use NETGEAR Genie after Installation Upgrade Router Firmware Router Dashboard (Basic Home Screen) Add Wireless Devices or Computers to Your Network Manual Method Wi-Fi Protected Setup (WPS) Method Your Internet connection and network Internet Setup Internet Setup Screen Fields Page Attached Devices Parental Controls Page ReadySHARE USB Storage Basic Wireless Settings Wireless Settings Screen Fields Region Selection Wireless Network 2.4 GHz b/g/n and 5.0 GHz a/n/ac Security Options Settings Change WPA Security Option and Passphrase Guest Networks Guest Network Wireless Security Options WPA Encryption Specifying custom settings Setup Wizard WPS Wizard Setup Menu WAN Setup Default DMZ Server Change the MTU Size Page LAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Use Router as a DHCP Server Address Reservation Use the Router as a DHCP Server Address Reservation Quality of Service (QoS) Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access QoS for Applications and Online Gaming QoS for a Router LAN Port QoS for a MAC Address Editing or Deleting an Existing QoS Policy Accessing and configuring a USB storage drive USB Drive Requirements ReadySHARE Access File-Sharing Scenarios Sharing Photos Storing Files in a Central Location for Printing Sharing Large Files over the Internet Basic Settings Add or Edit a Network Folder USB Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Media Server Settings Specify Approved USB Devices Page Connect to the USB Drive from a Remote Computer Access the Routers USB Drive Remotely Using FTP Page ReadySHARE Printer Page Page Page Page USB Control Center Utility Control Center Configuration USB Printer Scan with a Multi-Function Printer Desktop NETGEAR Genie Keeping unwanted content out of your network Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Page Schedule Blocking Security Event Email Notifications Managing your network Upgrade the Router Firmware View Router Status Router Information Internet Provider (WAN) Setup Statistics Button Connection Status Button Wireless Settings (2.4 GHz and 5 GHz) View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Password Recovery Page Page Advanced Wireless Settings Set Up the Router in Bridge Mode Page Wireless Repeating Function (WDS) Wireless Repeating Function Set Up the Base Station Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Editing or Deleting a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Page Static Routes Page Remote Management USB Settings Universal Plug and Play IPv6 Traffic Meter Page Page Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshooting with the LEDs Power/Test LED Is Off or Blinking Power/Test LED Stays Amber LEDs Never Turn Off Internet or Ethernet Port LEDs Are Off Wireless LEDs Are Off The Push 'N' Connect (WPS) Button Blinks Amber Cannot Log In to the Router Cannot Access the Internet Page Troubleshooting PPPoE Troubleshooting Internet Browsing Changes Not Saved Wireless Connectivity Wireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device A Factory Settings Table 4. Factory default settings (Continued) Technical Specifications Table 5. R6300 Router specifications Table 5. R6300 Router specifications (Continued) B B. Notification of Compliance NETGEAR Dual Band - Wireless Regulatory Compliance Information Europe - EU Declaration of Conformity EDOC in Languages of the European Community Page FCC Requirements for Operation in the United States FCC Information to User FCC Guidelines for Human Exposure FCC Declaration of Conformity FCC Radio Frequency Interference Warnings & Instructions Canadian Department of Communications Radio Interference Regulations Industry Canada IMPORTANT NOTE: Radiation Exposure Statement: Caution: NOTE IMPORTANTE: Dclaration d'exposition aux radiations: Interference Reduction Table Index A B C D F G H I K P Q R S T V W