Troubleshooting with the LEDs | NETGEAR R6300-100NAS specs

R6300 WiFi Router 802.11ac Dual Band Gigabit

Troubleshooting with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power/Test LED is on.

2.Verify that the Power/Test LED turns amber within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify the following:

•The Power/Test LED is solid green.

•The Internet LED is on.

•A numbered Ethernet port LED is on for any local port that is connected to a computer. This indicates that a link has been established to the connected device.

The LEDs on the front panel of the router can be used for troubleshooting.

Power/Test LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this product.

•If the Power/Test LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power/Test LED Stays Amber

When the router is turned on, the Power/Test LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power/Test LED is still amber 1 minute after you turn on power to the router:

1.Turn the power off and back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. as explained in Restore the Factory Settings and Password on page 113.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Troubleshooting

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NETGEAR R6300-100NAS Troubleshooting with the LEDs, Power/Test LED Is Off or Blinking, Power/Test LED Stays Amber

Contents

R6300 WiFi Router 802.11ac Dual Band Gigabit Technical Support TrademarksStatement of Conditions Contents USB Storage Advanced Settings Appendix a Supplemental Information Hardware Setup Getting to know your router Unpack Your Router Position Your Router Hardware Features Front and Side Panel Back Panel LED Label Connecting to the router Getting Started with Netgear Genie Router Setup Preparation Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Netgear Genie Setup  To use Netgear Genie to set up your router Use Netgear Genie after Installation Upgrade Router Firmware Router Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS Method To use WPS to join the wireless network Manual Method Genie Basic Settings Your Internet connection and network Internet Setup Internet Setup Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices  To set up Live Parental Controls Parental Controls R6300 WiFi Router 802.11ac Dual Band Gigabit ReadySHARE USB Storage Click the Take me to the status screen button Basic Wireless Settings  To view or change basic wireless settings Wireless Settings Screen Fields Wireless Network GHz b/g/n and 5.0 GHz a/n/acRegion Selection Security Options Settings Change WPA Security Option and Passphrase  To set up a guest network Guest Networks Guest Network Wireless Security Options WPA Encryption Specifying custom settings Genie Advanced Home Setup Wizard WPS Wizard Select Advanced WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup Default DMZ Server  To set up a default DMZ serverChange the MTU Size  To change the MTU size Select Advanced Setup WAN Setup Common MTU Sizes LAN Setup  To change the LAN settings LAN Setup Screen Settings Use the Router as a Dhcp Server Address Reservation  To reserve an IP address Quality of Service QoS Setup Enable WMM QoS for Wireless Multimedia ApplicationsSet Up QoS for Internet Access QoS for Applications and Online Gaming  To create a QoS policy for applications and online games QoS for a Router LAN Port Click the Add Priority Rule button QoS for a MAC Address Click Add Priority Rule Editing or Deleting an Existing QoS Policy  To edit or delete a QoS policy Accessing and configuring a USB storage drive USB Storage ReadySHARE Access USB Drive RequirementsFile-Sharing Scenarios Sharing Photos Storing Files in a Central Location for PrintingSharing Large Files over the Internet  To share files with your friends and family Basic Settings  To access your USB device Add or Edit a Network Folder USB Storage Advanced Settings Safely Remove a USB Drive Available Network Folders Media Server Settings Specify Approved USB Devices Select the Allow only approved devices check box Access the Router’s USB Drive Remotely Using FTP  To connect to the router’s USB drive using a web browserConnect to the USB Drive from a Remote Computer Ftp//10.1.65.4 ReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE Printer R6300 WiFi Router 802.11ac Dual Band Gigabit R6300 WiFi Router 802.11ac Dual Band Gigabit R6300 WiFi Router 802.11ac Dual Band Gigabit R6300 WiFi Router 802.11ac Dual Band Gigabit USB Control Center Utility Control Center Configuration USB Printer Scan with a Multi-Function Printer Desktop Netgear Genie Keeping unwanted content out of your network Security Keyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer Block Services Port Filtering  To block services R6300 WiFi Router 802.11ac Dual Band Gigabit Schedule Blocking  To schedule blocking  To set up email notifications Security Event Email Notifications Administration Managing your network Upgrade the Router Firmware Internet Provider WAN Setup View Router StatusRouter Information LAN Port Statistics Button System up time and poll interval statistics Connection Status Button View connection status information Wireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up SettingsRestore Configuration Settings  To restore configuration settings that you backed up Set Password Password RecoveryErase R6300 WiFi Router 802.11ac Dual Band Gigabit Advanced Settings Advanced Wireless Settings Set Up the Router in Bridge Mode  To set up the R6300 WiFi Router in Bridge mode R6300 WiFi Router 802.11ac Dual Band Gigabit Wireless Repeating Function WDS Wireless repeating scenario Wireless Repeating Function Set Up the Base Station  To set up the base station Set Up a Repeater Unit  To configure the router as a repeater unitPort Forwarding and Triggering Remote Computer Access Basics Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications Set Up Port Forwarding to Local Servers How Port Forwarding Differs from Port Triggering Add a Custom Service  To set up port forwarding Click Edit Service or Delete Service Editing or Deleting a Port Forwarding EntryApplication Example Making a Local Web Server Public  To edit or delete a port forwarding entry Set Up Port Triggering Universal Plug and Play on R6300 WiFi Router 802.11ac Dual Band Gigabit Dynamic DNS Forward traffic to a changing IP address Static Routes  To set up a static route Remote Management USB Settings Universal Plug and Play To turn on Universal Plug and Play  To set up an IPv6 Internet connection type IPv6 Traffic Meter Set the Traffic Counter to begin at a specific time and date Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your Network Troubleshooting with the LEDs Power/Test LED Is Off or BlinkingPower/Test LED Stays Amber Wireless LEDs Are Off LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks Amber Cannot Access the Internet Cannot Log In to the Router 111 Troubleshooting PPPoE Troubleshooting Internet Browsing To troubleshoot a PPPoE connection Wireless Connectivity Restore the Factory Settings and PasswordWireless Signal Strength Changes Not Saved Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a running Windows PC Test the Path from Your Computer to a Remote Device Factory Settings Supplemental Information 117 Technical Specifications R6300 Router specifications 119 Netgear Dual Band Wireless Notification of ComplianceRegulatory Compliance Information Europe EU Declaration of Conformity 121 FCC Requirements for Operation in the United States FCC Caution Industry Canada Important Note Radiation Exposure StatementAvertissement GPL License Agreement Interference Reduction Table Index 125 126 127 128