Polycom SIP 3.1 manual Application Error Messages, Error, application is not present

Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Error, application is not present!

There is no application stored in flash memory and the phone cannot boot. A compatible SIP application must be downloaded into the phone using one of the supported provisioning protocols. You need to resolve the issue of connecting to the boot server. This error is typically a result one of the above errors. This error is fatal.

Not all configuration files were present on the server

Similarly, a message about configuration files not being present, means that the phone was able to reach the boot server, but that it was not able to find all the necessary files. So long as the files exist in flash memory, the phone can boot following this error.

Note This error does not occur with the current BootROM.

Error loading <file name>

When the required file does not exist in flash memory and cannot be found on the boot server, the “Error loading” message will tell you which file could not be found. This error only remains on the screen for a few seconds so you need to watch closely. The phone reboots.

Note This error does not occur with the current BootROM.

Application Error Messages

Config file error. Error is <Hex #>

If there is an error in the configuration file, you will not be able to reboot the phones. You must review the boot server configuration, make the correction, and reapply the configuration file by restarting the phones.

Network link is down

Since the SoundPoint IP / SoundStation IP phones do not have an LED indicating network LINK status like many networking devices, if a link failure is detected while the phone is running a message saying “Network link is down” will be displayed. This message will be shown on the screen whenever the phone is not in the menu system and will remain on screen until the link problem is resolved.

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