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Polycom SIP 3.1 manual Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Models: SIP 3.1

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Troubleshooting Your SoundPoint IP / SoundStation IP Phones

This chapter provides you with some tools and techniques for troubleshooting SoundPoint IP / SoundStation IP phones and installations. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

This chapter includes information on:

•BootROM Error Messages

•Application Error Messages

•Status Menu

•Log Files

•Testing Phone Hardware

This chapter also presents phone issues, likely causes, and corrective actions.

Issues are grouped as follows:

•Power and Startup

•Controls

•Access to Screens and Systems

•Calling

•Displays

•Audio

•Upgrading

Review the latest Release Notes for the SIP application for known problems and possible workarounds. For the latest Release Notes and the latest version of this Administrator’s Guide, go to Polycom Technical Support at http://www.polycom.com/support/voice/.

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Polycom SIP 3.1 manual Troubleshooting Your SoundPoint IP / SoundStation IP Phones, Log Files Testing Phone Hardware

Contents

August, 2008 Edition 1725-11530-310 Rev. A SIP Copyright Notice Trademark InformationPatent Information DisclaimerAbout This Guide Administrator’s Guide SoundPoint IP / SoundStation IP About This Guide Contents3 Setting up Your System 4 Configuring Your SystemCall Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Called Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Calling Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Connected Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Context Sensitive Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Customizable Audio Sound Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Distinctive Incoming Call Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Distinctive Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Soft Key Activated User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Idle Display Animation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Automatic Off-Hook Call Placement . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Local / Centralized Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 Directed Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Group Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 Call Park/Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 Last Call Return Contents 5 Troubleshooting Your SoundPoint IP / SoundStation IP Phones Page C Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . . C-1 SoundPoint IP Desktop Phones Introducing the SoundPoint IP / SoundStation IP FamilySoundPoint IP Desktop Phones SoundStation IP Conference Phones The currently supported desktop phones are SoundPoint IP Administrator’s Guide SoundPoint IP / SoundStation IPSoundPoint IP 320/330 SoundPoint IP Introducing the SoundPoint IP / SoundStation IP Family SoundPoint IP SoundPoint IP 550/560 SoundPoint IP 600/601Administrator’s Guide SoundPoint IP / SoundStation IP SoundStation IP Conference PhonesSoundPoint IP SoundPoint IP SoundStation IP SoundStation IP The currently supported conference phones are SoundStation IPIntroducing the SoundPoint IP / SoundStation IP Family Key Features of Your SoundPoint IP / SoundStation IP Phones Dual auto-sensing 10/100/1000baseT Ethernet ports Administrator’s Guide SoundPoint IP / SoundStation IP Session Initiation Protocol Application Architecture Where SoundPoint IP / SoundStation IP Phones FitAvailable Features New Features in SIP OverviewSoundPoint IP / SoundStation IP Phones on page Where SoundPoint IP / SoundStation IP Phones FitSession Initiation Protocol Application Architecture BootROMConfiguration Resource Files bootROM Application Application Master Configuration Files ConfigurationBootROM and Application Wrapper Master Configuration Files Application Configuration FilesCentral Provisioning Application Configuration FilesThe application files are Resource Files Manual ConfigurationAvailable Features Last Call Return-The phone allows call server-based last call return Advanced Features Microsoft Live Communications ServerVoice Mail Integration-Compatible with voice mail servers IP Type-of-Service-Allows for the setting of TOS settings New Features in SIP Microbrowser-An XML API allows for the creation of more advanced applications Setting Up the Network Setting Up the Boot Server Setting up Your SystemDeploying Phones From the Boot Server Upgrading SIP Application DHCP or Manual TCP/IP Setup Setting Up the NetworkFor more information on DHCP options, go to Supported Provisioning Protocols Main Menu DHCP Menu Server Menu Ethernet Menu Syslog Menu Modifying the Network ConfigurationResetting to Factory Defaults Certificate Authority List on page C-1Note Disabled when DHCP client is enabled Main Menudiscussed in DHCP or Manual TCP/IP Setup on page Note Disabled when DHCP client is disabledmenu DHCP MenuThe DHCP menu is accessible only when the DHCP client is enabled. The following DHCP configuration parameters can be modified on the DHCPDescription PossibleName ValuesDHCP on page C-23 Server MenuNote Active FTP is not supported for bootROM version Server OptionBoot Server on page password these characters if they are correctly escapedusing the method specified in RFC password, this will be ignoredsetting unless you want to disable the PC port Ethernet MenuSyslog Menu settingSetting Up the Boot Server information, contact your Certified Polycom Reseller SoundPointIPWelcome.wav Deploying Phones From the Boot ServerBoot Server Security Policy sip.cfg phone1.cfg 000000000000.cfg 000000000000-directory~.xmlProvisioning Phones To deploy phones from the boot serverSIP/ on page A-10 Configuration on page A-4phoneMACaddress.cfg For example, replace the reference to sip.cfg with sip650.cfg Two SoundStation IP family conference phone daisy-chained together Provisioning SoundStation IP 7000 Phones Using CLinkSupporting SoundPoint IP and SoundStation IP Phones Upgrading SIP ApplicationSupporting SoundPoint IP 300 and 500 Phones 1. Do one of the following steps Administrator’s Guide SoundPoint IP / SoundStation IP Setting Up Audio Features Setting Up Security Features Configuring Your SystemSetting Up Basic Features Setting Up Basic Features Setting Up Advanced FeaturesCustomizable Audio Sound Effects Message Waiting Indication Connected Party Identification Context Sensitive Volume ControlEthernet Switch Graphic Display Backgrounds Automatic Off-Hook Call Placement Call Hold Call TransferA-113 Call TimerCall Log Call WaitingA-25 Called Party IdentificationCalling Party Identification Missed Call NotificationserverMissedCall/ on page A-112 Context Sensitive Volume ControlConnected Party Identification Customizable Audio Sound EffectsDistinctive Incoming Call Treatment Message Waiting IndicationDistinctive Call Waiting Distinctive RingingA-116 Do Not DisturbHandset, Headset, and Speakerphone For more information, refer to Call Handling Configuration callSettings Local Contact Directorymenu Settings Basic Preferences Headset Headet Settings menu Settings Advanced Admin Settings Phone?xml version=”1.0” encoding=”UTF-8” standalone=”yes” ? directory Local Contact Directory File FormatlbMr/lb lnDoe/ln fnJohn/fn space is added between first and last names Note The label of a contact directory item is by default the labelNote In some cases, this will be less than 40 characters due to UTF-8’s variable length encodingNote On the SoundPoint IP 330/320 and the SoundStation IP Local Digit MapNote If auto-divert is enabled, it has precedence over auto-reject Note If auto-divert is also enabled, it has precedence overSoft Key Activated User Interface Microphone MuteSpeed Dial Central Time and Date Displayboot server boot serverIP7000/ on page A-81 Ethernet SwitchIdle Display Animation IP330/, IP400/, IP500/, IP600/, IP4000/, andGraphic Display Backgrounds SoundPoint IP Switch - Port PrioritiesautoOffHook/ on page A-112 Automatic Off-Hook Call PlacementCall Hold For more information, refer to Automatic Off-Hook Call Placementhold/localReminder/ on page A-67 Call TransferFor more information, refer to Call Handling Configuration call Local / Centralized ConferencingManage Conferences For more information, refer to Call Handling Configuration callCall Forward Directed Call Pick-Up Call Park/Retrieve Setting Up Advanced FeaturesConfigurable Feature Keys Multiple Line Keys per Registration Group Call Pick-UpBridged Line Appearance Busy Lamp Field Customizable Fonts and Indicators Instant MessagingEnhanced Feature Keys Configurable Soft Keys Access URL in SIP Message Static DNS CacheFeature Key Layouts on page C-12 Configurable Feature Keysboot server Multiple Line Keys per RegistrationMultiple Call Appearances boot serverShared Call Appearances A-67 Bridged Line Appearancesip.cfg Busy Lamp Fieldboot server CentralechnicalBulletinspub.html Customizable Fonts and IndicatorsMultilingual User Interface Instant MessagingThis feature is not available on SoundPoint IP 301 phones languages to those included with the distribution on page A-23 Downloadable FontsCall Progress Patterns on page A-33 Synthesized Call Progress TonesMicrobrowser saf/ on page A-30sip.cfg Real-Time Transport Protocol Portsboot server CentralCorporate Directory Network Address Translationnat/ on page A-120 Persistency Settings Basic Preferences Corporate Directory ViewCorporate Directory LDAP Attributes Configuration File ExampleDirectory Access Protocol LDAP Technical Specification Road Map Corporate Directory LDAP Attributes Browsing the Corporate DirectoryRecording and Playback of Audio Calls Configuration File Example25-foot Daisy-Chaining PhonesPower Adapter Multi-Interface Module Interconnect CableProvisioning Phones Over CLink Enhanced Feature Key Definition Language Enhanced Feature KeysEnhanced Feature Key Definition Language Macro Definition Configuration File Changes Useful Tips ExamplesNote If you exceed the phone physical layout text efklistThis element describes behavior of enhanced feature key This element contains the following parametersNote This parameter is included for backwards efkpromptthis parameter is omitted, the default is INVITE disabled or invalid, the macro execution failsSpecial Characters versionThe action.string in the efklist element can be defined by either Macro DefinitionMacro Action Prompt Macro Substitution Expanded Macros Macro ActionPrompt Macro Substitution Useful Tips Configuration File ChangesExpanded Macros Contact Directory File Format on page“!” and “” macro prefixes cannot be mixed in the same macro line ExamplesSpeed Dial Example Configuration File ChangesEnhanced Feature Key XML Files Action String ExampleContact Directory Changes Using Call Park KeyConfigurable Soft Keys MyStatus and Buddies Hold, Transfer, and Conference New Call End Call Split Join ForwardTo disable the New Call soft key Configuration File ExamplesTo map a chained list of actions to a soft key To map the Do Not Disturb Enhanced Feature Key sequence to a soft keyyour call server sip.cfg Voice Mail Integrationboot server CentralServer server/ on page A-7 Multiple RegistrationsServer Redundancy Automatic Call Distributionserver/ on page A-7, and Registration reg/ on page A-107 DNS SIP Server Name Resolution For Outgoing Calls INVITE Fallback Behavior When the Primary Server Connection FailsPhone Operation for Registration Phone ConfigurationRecommended Practices for Fallback Deployments Presencesection, Microsoft Live Communications Server 2005 Integration Microsoft Live Communications Server 2005 IntegrationExamples on page roamingbuddies/ on page A-122 Configuration File Examplesroamingprivacy/ on page A-123 For example, voIpProt.server.1.address = lcs2005.local Refer to Roaming Buddies roamingbuddies/ on page A-122Refer to Roaming Privacy roamingprivacy/ on page A-123 For example, reg.1.auth.password = Password2Refer to Roaming Buddies roamingbuddies/ on page A-122 Refer to Roaming Privacy roamingprivacy/ on page A-123 Access URL in SIP MessageWeb Content Examples User Interface Signaling Changes Web Content ExamplesSoundPoint IP 330 Graphic Display SoundPoint IP 550 Graphic Display Web Content Status IndicationWeb Content Retrieval User InterfaceSignaling Changes Settings MenuAccess-URL http//server.polycom.com/content23456.xhtmlexpires=60 Static DNS Cachereg.1.server.1.port=5075 ExampleConfiguration File Examples reg.1.address=1001 reg.1.server.1.address=172.23.0.140Example set to null to force SRV lookups Exampleexample are set to null to force NAPTR lookups Display of Warnings from SIP HeadersAcoustic Echo Cancellation Audio Codecs Background Noise Suppression Setting Up Audio FeaturesLow-Delay Audio Packet Transmission Jitter Buffer and Packet Error Concealment Voice Activity DetectionDynamic Noise Reduction Treble/Bass Controls Low-Delay Audio Packet TransmissionJitter Buffer and Packet Error Concealment Voice Activity DetectionDTMF Tone Generation Acoustic Echo CancellationDTMF Event RTP Payload Audio Codecs Comfort Noise Fill Background Noise Suppressionon page A-38 and Codec Profiles audioProfile/ on page A-41 Automatic Gain Control IP Type-of-ServiceIEEE 802.1p/Q draft RFC draft-ietfsippingrtcp-summary-02 Voice Quality MonitoringDynamic Noise Reduction Setting Up Security FeaturesLocal User and Administrator Privilege Levels Custom Certificates Incoming Signaling ValidationSecure Real-Time Transport Protocol Configuration File Encryption Local User and Administrator Privilege LevelsCustom Certificates Configuration File Encryption Incoming Signaling ValidationSecure Real-Time Transport Protocol Configuration on page A-124 Configuring SoundPoint IP / SoundStation IP Phones LocallyPasswords Power and Startup Controls Access to Screens and Systems Calling Troubleshooting Your SoundPoint IP / SoundStation IP PhonesBootROM Error Messages Application Error Messages Status Menu Log Files Testing Phone HardwareCould not contact boot server, using existing configuration Error MessagesBootROM Error Messages Failed to get boot parameters via DHCPError loading file name Application Error MessagesError, application is not present Not all configuration files were present on the serverStatus Status MenuBlinking Time Application Logging Options Log Fileslog.render.level-Sets the lowest level that can be logged default=1 Scheduled LoggingFor more information, refer to Multiple Key Combinations on page C-10 Manual Log UploadAdministrator’s Guide SoundPoint IP / SoundStation IP Reading a Boot LogBoot Failure Messages The following figure shows a portion of a boot log fileReading an Application Log Testing Phone HardwareCorrective Action Power and StartupSymptom ProblemCorrective Action ControlsSymptom ProblemC-10 Access to Screens and Systemsto Rebooting the Phone on page to Rebooting the Phone on pageCorrective Action CallingSymptom Problemthe Phone on page C-10 Displaysinspub.html AudioUpgrading oice/soundpointip/VoIPTechnicalBulletAdministrator’s Guide SoundPoint IP / SoundStation IP Flash Parameter Configuration Configuration FilesMaster Configuration Files MAC-address.cfg or 000000000000.cfg Application Configuration sip.cfg Per-Phone Configuration phone1.cfgedit and rename this file to Ethernet-address.cfg for each phone Master Configuration FilesDefault Master SIP Configuration File ?xml version=”1.0” standalone=”yes”?one will cause a reboot loop Application Configuration Feature feature Resource res Sound Effects se Voice Settings voice Quality of Service QOSBasic TCP/IP TCPIP Web Server httpd Call Handling Configuration call Bitmaps bitmap Indicators ind Event Logging log Security secLocal local Server server SDP SDP SIP SIP Music on Hold musicOnHold Protocol voIpProtMicrobrowser mb Applications apps Peer Networking pnet DNS Cache dns Soft Keys softkeynon-Null, it takes precedence even if the Server serverNote If the reg.x.server.y.address parameter in Registration reg/ on page A-107 ismay be different. The phone will attempt to NOTE TLS is not supported on SoundPointIP 300 and 500 phones Note The period negotiated with the servervoIpProt.SIP.lcs SDP SDPNOTE The phone will ignore the value of this SIP SIPparameter if set to 1 when the parameter to 1 default isValues DefaultPermitted AttributeIf reg.x.auth.optimizedInFailover set to reg.x.auth.optimizedInFailover takesvoIpProt.SIP.authOptimizedInFailover This attribute also includes Conference Setup conferenceOutbound Proxy outboundProxy Alert Information alertInfo Request Validation requestValidation Special Events specialEventvoIpProt.SIP.outboundProxy.port is 0 or Outbound Proxy outboundProxyNOTE TLS is not supported on SoundPoint IP 300 and 500 phonesrefer to Ring type rt/ on page A-36 will Alert Information alertInfoRequest Validation requestValidation due to the additional signaling required inSpecial Events specialEvent Conference Setup conferencevoIpProt.SIP.requestValidation.x.re Note The SIP URI parameter transport is Dial Plan dialplanMusic on Hold musicOnHold supported when configured with the values ofDigit Map digitmap Digit Map digitmap Routing routingThis attributes also includes For example, if a customer dials 16092345678, a call is placed to the default value of 3 will be Routing routingServer server Emergency emergency maps than timeout valuesMultilingual ml Date and Time datetime Localization lclServer server Emergency emergencyformat language-region Multilingual mllanguageregion 1. Create a new dictionary file based on an existing one 6. Optional Set lcl.ml.lang to be the new languageregion string 4. Add a lcl.ml.lang.clock.menu.x attribute to the configuration fileDate and Time datetime User Preferences upValues DefaultPermitted AttributeDual Tone Multi-Frequency DTMF Chord-Sets chord Tones tonesNote tone.dtmf.chassis.masking should Dual Tone Multi-Frequency DTMFonly be enabled when tone.dtmf.viaRtp is disabledThere are three blocks of chord sets Chord-Sets chordSampled Audio for Sound Effects saf Sound Effects se Patterns pat Patterns pat Ring type rtCall Progress Patterns Miscellaneous PatternsRinger Patterns Miscellaneous Patterns sequential Ring type rtBackground Noise Suppression ns Automatic Gain Control agc Voice Settings voiceVoice Coding Algorithms codecs Volume Persistence volume Gains gain Acoustic Echo Cancellation aec Acoustic Echo Suppression aesThe following voice codecs are supported Voice Coding Algorithms codecsCodec Preferences codecPref Codec Profiles audioProfile Codec Preferences codecPrefValues DefaultPermitted AttributeValues DefaultPermitted AttributeCodec Profiles audioProfile Gains gain Volume Persistence volumeTIA-810-A digital telephony standard voice.gain.rx.analog.ringer.IP430 voice.gain.tx.analog.chassis.IP430 Acoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns feature Automatic Gain Control agcReceive Equalization rxEq Transmit Equalization txEq voice.txEq.hs.IP601.preFilter.enable Quality Monitoring quality monitoring Voice Activity Detection vadCentral Report Collector collector Alert Reports alert when Server server RTCP-XR rtcpxrCentral Report Collector collector Note This parameter is ignoredThis configuration attribute is defined as follows Alert Reports alertEthernet IEEE 802.1p/Q ethernet Quality of Service QOSRTCP-XR rtcpxr Ethernet IEEE 802.1p/Q ethernet IP TOS IPIP TOS IP RTP RTPCall Control callControl Other otherThese parameters apply to RTP packets RTP rtpCall Control callControl Basic TCP/IP TCPIPNetwork Monitoring netMon Time Synchronization sntp Port port Keep-Alive keepaliveTime Synchronization sntp Network Monitoring netMonValues DefaultPermitted AttributeValues DefaultPermitted AttributeRTP rtp Port portRTP rtp must be enabled for this to workKeep-Alive keepalive Web Server httpdNote This attribute is ignored when the line is Call Handling Configuration callConfiguration cfg Configuration cfgline for the call Note This may fail due to glare issues in whichreg/ on page A-107 case the phone may select a different availableSoundPoint IP 330/320 only Shared Calls shared Hold, Local Reminder hold/localReminderNote The default value supports the Note This parameter is supported on theservers Shared Calls sharedHold, Local Reminder hold/localReminder Note This feature is disabled on most callLocal Directory local Corporate Directory corp Directory dirLocal Directory local read only, speed dial entry on the Corporate Directory corpSoundPoint IP 320/330 is disabled Note If the local contact directory isValues DefaultPermitted Attributeprevents slow behavior after exiting Note For SoundPoint IP600, and 601 legacy phones, use “leg” tagged parameter. ThisFonts font Presence presSoundPoint IP 550, 560, 600, 601, 650, and SoundPoint IP 320, 330, 430, 500 andIP330 font IP330 IP330 font IP330 IP400 font IP400 IP500 font IP500 IP600 font IP600IP400 font IP400 IP500 font IP500 This configuration attribute is defined as followsKeys key IP600 font IP600The following table lists the functions that are available built-in default solid pattern is displayed Backgrounds bgNote If the file is missing or unavailable, the Values DefaultPermitted AttributeNote If the file is missing or unavailable, the built-in default solid pattern is displayedNote The adjustment value is changed on each individual phone when the user lightens orPatterns pattern Classes class Assignments Indicators indBitmaps bitmap Platform IP300/, IP 330/, IP400/, IP500/, IP600/, IP4000/, and IP7000IP500/, IP600/, IP4000/, and Platform IP300/, IP 330/, IP400IP7000/ on page A-80 IP300/, IP330/, IP400/, IP500/, IP600 Patterns patternClasses class AssignmentsLEDs led The event logging system supports the following classes of events Event Logging logtime stamp ID event class missed events text Basic Logging level/change/ and renderScheduled Logging Parameters sched Exampleyou do not change this value Basic Logging level/change/ and renderSyslog Menu on page Note Polycom recommends thatset starting with log.sched.x where x identifies the task Scheduled Logging Parameters schedSecurity sec Encryption encryption Password Lengths pwd/lengthLicense license Password Lengths pwd/lengthEncryption encryption prov.fileSystem.rfs0.minFre Provisioning provRAM Disk ramdisk prov.fileSystem.ffs0.8meg.mNote For the SoundPoint IP 650 platform Delay delayDelay delay Request requestFeature feature feature.9.enabled to 0 in order to prevent unknown Resource resFinder finder Quotas quotas Note The url-dialing feature must be disabled by settingphones, this value is internally replaced by 2X the Finder finderQuotas quotas Note For the SoundPoint IP 550, 560, 650, andthis value is internally replaced by 2X the value. For the Microbrowser mbIdle Display idleDisplay Main Browser main Browser Limits limits Note For the SoundPoint IP 550, 560, 650, and 670 phones650, and 670 and SoundStation IP 4000 Idle Display idleDisplaymiscellaneous XML errors can occur on SoundPoint IP 430, 501, 550, 560, 600function is selected Main Browser mainused. Refer to User Preferences up/ on page Browser Limits limits Applications appsapps.statePolling.URL Note To enable state polling, the attributesNote To enable the push functionality, the apps.push.password must be set to non-NullDNS Cache dns Peer Networking pnetNAPTR NAPTR/ attribute SRV SRV A A Note This attribute is currently not used NAPTR NAPTRhttp//tools.ietf.org/html/rfc2915 http//tools.ietf.org/html/rfc2915http//tools.ietf.org/html/rfc2782 SRV SRVhttp//tools.ietf.org/html/rfc2782 http//tools.ietf.org/html/rfc2782Macro Definition on page Soft Keys softkeyValues DefaultPermitted Attribute1 for this soft key to be displayed Note pres.idleSoftKeys must be set toRoaming Buddies roamingbuddies Roaming Privacy roamingprivacy Per-Phone ConfigurationRegistration reg Calls call Diversion divert Dial Plan dialplan Messaging msg Network Address Translation nat Attendant attendantUser Preferences userpreferences Registration regspecified in sip.cfg in Server server/ on Note If the reg.x.server.y.address parameteris non-Null, all of the reg.x.server.y.xxx parameters will override the parameterssharing that registration Refer to Call Handling Configuration callNote A call active on another phone on a shared line counts as a call for every phoneIP 300 and 500 phones If reg.x.serverFeatureControl.cf is notIf reg.x.serverFeatureControl.dnd is not NOTE TLS is not supported on SoundPointDo Not Disturb donotdisturb Automatic Off-Hook Call Placement autoOffHookMissed Call Configuration serverMissedCall Calls callNOTE If Automatic Off-Hook Call Placement autoOffHookMissed Call Configuration serverMissedCall Do Not Disturb donotdisturbThis configuration attribute is defined as follows Missed Call Tracking missedCallTrackingCall Waiting callWaiting You can enable/disable missed call tracking on a per-line basisforwarding is enabled, this Diversion divertForward All fwd Busy busy No Answer noanswer Do Not Disturb dnd Forward All fwdparameter is disabled Busy busyNo Answer noanswer forwarding is enabled, thisDial Plan dialplan Do Not Disturb dndenabled, this parameter is disabledPlan dialplan/ on page A-17 Digit Map digitmap Routing routingDigit Map digitmap Plan dialplan/ on page A-17Digit Map digitmap/ on page Routing routingServer server Emergency emergency Server serverMessaging msg Message Waiting Indicator mwiEmergency emergency Network Address Translation nat Message Waiting Indicator mwivoIpProt.local.signalPort in sip.cfg Attendant attendantCommunications Server Roaming Buddies roamingbuddiesWarning This parameter must be enabled value 0 if the call server is Microsoft LivevoIPProt.SIP.lineSeize.retries, and Roaming Privacy roamingprivacyUser Preferences userpreferences voIpProt.SIP.strictLineSeizeFlash Parameter Configuration enabled Note This field is not used when DHCP client isenabled Note This field is not used when DHCP client isPossible Values NameDescription Refer to Basic Logging level/change/ and NamePossible Values DescriptionAdministrator’s Guide SoundPoint IP / SoundStation IP Reliability of Provisional Responses Transfer Shared Call Appearance Signaling Bridged Line Appearance SignalingSession Initiation Protocol SIP Request Support Header Support Response Support Hold ImplementationRFC and Internet Draft Support Request Support The following SIP request headers are supported Header SupportSupported HeaderThe following SIP responses are supported Response Support1xx Responses - Provisional 2xx Responses - SuccessSupported 3xx Responses - Redirection4xx Responses - Request Failure ResponseSupported 5xx Responses - Server Failure6xx Responses - Global Failure ResponseThird Party Call Control Hold ImplementationReliability of Provisional Responses TransferBridged Line Appearance Signaling Shared Call Appearance SignalingSIP for Instant Messaging and Presence Leveraging Extensions Multiple Key Combinations Default Feature Key Layouts Miscellaneous Administrative TasksTrusted Certificate Authority List Encrypting Configuration Files Adding a Background Logo BootROM/SIP Application DependenciesDeutsche Telekom AG Root CA Digital Signature Trust Co. Global CA TC TrustCenter, Germany, Class 1 CA Crypt=1KeyDesc=companyNameKey1Key=06a9214036b8a15b512e03d534120006 Encrypting Configuration FilesChanging the Key on the Phone Adding a Background Logo bitmap.IP500.61.name Configuration File Changesbitmap.IP330.61.name bitmap.IP400.61.name… IP330 IP400 … Administrator’s Guide SoundPoint IP / SoundStation IPbitmaps IP300 … IP300 IP330 …Migration Dependencies BootROM/SIP Application DependenciesMultiple Key Combinations Rebooting the PhoneUploading Log Files Restoring Factory DefaultsSoundPoint IP Default Feature Key LayoutsVolDown SoundPoint IP 320/330Key ID SoundPoint IPKey ID FunctionMNO21 SoundPoint IP15 OPER0 14 # 12 11OPER Key ID DEF3and 42 are not used on SoundPoint IP 550 and 560 phones SoundPoint IP 550/560/600/601/650/670Key ID SoundStation IPKey ID FunctionKey ID SoundStation IPSoundStation IP Internal Key FunctionsHard key remappings do not require the Enhanced Feature key feature to Function LabelFunction LabelAssigning a VLAN ID Using DHCP Parsing Vendor ID Information 1. Check for the Polycom signature at the start of the option Product Part Number Product, Model, and Part Number MappingProduct Name Model Name6. Select Save Config 2. Select Settings Advanced Network Configuration Ethernet MenuDisabling PC Ethernet Port Administrator’s Guide SoundPoint IP / SoundStation IP Ares Third Party SoftwareOpenLDAP OpenLDAP is a registered trademark of the OpenLDAP Foundation OpenSSLOriginal SSLeay License C 1995-2002 Jean-loup Gailly and Mark Adler zlibcurl ExpatCOPYRIGHT AND PERMISSION NOTICE Administrator’s Guide SoundPoint IP / SoundStation IP Numerics IndexPage Page Page Page Page POLYCOM, INC APPLICATION PROGRAMMING INTERFACE LICENSE “API” LICENSE AGREEMENT FOR DEVELOPMENT PURPOSES 7. DISCLAIMER 3. SUPPORT SERVICES5. NO WARRANTY 6. LIMITATION OF LIABILITY9. MISCELLANEOUS 8. EXPORT CONTROLS526.9000 Fax Backlight Intensity Voice Quality Monitoring Audio Codecs Addendum to SIP 3.1 Administrator’s GuideDistribution Zip File Electronic Hookswitch Graphic Display Backgrounds Multilingual User InterfaceGraphic Display Backgrounds New or Changed FeaturesElectronic Hookswitch Distribution Zip FileBackground bg Bitmaps bitmap Configuration File ChangesBacklight Intensity Gains gain Receive Equalization rxEq Transmit Equalization txEqTIA-810-A digital telephony standard Gains gainDefault Receive Equalization rxEqTransmit Equalization txEq Defaultthe same to display correctly on grayscale Background bgThis configuration attribute is defined as follows Note The values for red, green, and blue must beNote If the file is missing or unavailable, the built-in default solid pattern is displayedNote The adjustment value is changed on each individual phone when the user lightens orGraphic Icons gi Multiple Key Combinations and Default Key LayoutIndicators ind Animations animKey ID The SoundPoint IP 450 desktop phone default key layout is as followsAdministrator’s Guide Addendum for the SoundPoint IP