Polycom SIP 3.1 manual Audio, Upgrading, oice/soundpointip/VoIPTechnicalBullet, inspub.html

Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Audio

Symptom	Problem		Corrective Action
There is no audio on the	The connections are not correct.		Do one of the following:
headset.			•	Ensure the headset is plugged into the
				jack marked Headset at the rear of the
				phone.
			•	Ensure the headset amplifier (if
				present) is turned on and/or the
				volume is correctly adjusted).
There are audio and echo issues	Possible issues include:		Refer to “Technical Bulletin 16249:
on the headset.	•	Echo on external calls	Troubleshooting Audio and Echo Issues
			on SoundPoint® IP Phones” at
		through a gateway.
			http://www.polycom.com/usa/en/support/v
	•	Internal calls (no gateway),
			oice/soundpoint_ip/VoIP_Technical_Bullet
		handsfree echo.
			ins_pub.html .
	•	Internal calls (no gateway),
		handset to handset echo.

Upgrading

Symptom	Problem	Corrective Action
SoundPoint IP 300 and/or 500	New features are not supported	The attempt to load the new application
behave incorrectly or do not	on the SoundPoint IP 300 and	will fail since there is no 300/500 image
display new features.	500 and the configuration files	contained within the sip.ld file, so the
	have not been correctly modified.	phone will continue on and run the current
	The SoundPoint IP 300 and 500	version of application that it has in
	will not ‘understand’ the new	memory. It will however use the new
	configuration parameters, and	configuration files. Refer to Supporting
	will attempt to load the new	SoundPoint IP 300 and 500 Phones on
	application.	page 3-20.

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