Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Audio

Symptom

Problem

Corrective Action

 

 

 

There is no audio on the

The connections are not correct.

Do one of the following:

headset.

 

 

•

Ensure the headset is plugged into the

 

 

 

 

jack marked Headset at the rear of the

 

 

 

 

phone.

 

 

 

•

Ensure the headset amplifier (if

 

 

 

 

present) is turned on and/or the

 

 

 

 

volume is correctly adjusted).

 

 

 

There are audio and echo issues

Possible issues include:

Refer to “Technical Bulletin 16249:

on the headset.

•

Echo on external calls

Troubleshooting Audio and Echo Issues

 

on SoundPoint® IP Phones” at

 

 

through a gateway.

 

 

http://www.polycom.com/usa/en/support/v

 

•

Internal calls (no gateway),

 

oice/soundpoint_ip/VoIP_Technical_Bullet

 

 

handsfree echo.

 

 

ins_pub.html .

 

•

Internal calls (no gateway),

 

 

 

 

 

handset to handset echo.

 

 

 

 

 

 

 

Upgrading

Symptom

Problem

Corrective Action

 

 

 

SoundPoint IP 300 and/or 500

New features are not supported

The attempt to load the new application

behave incorrectly or do not

on the SoundPoint IP 300 and

will fail since there is no 300/500 image

display new features.

500 and the configuration files

contained within the sip.ld file, so the

 

have not been correctly modified.

phone will continue on and run the current

 

The SoundPoint IP 300 and 500

version of application that it has in

 

will not ‘understand’ the new

memory. It will however use the new

 

configuration parameters, and

configuration files. Refer to Supporting

 

will attempt to load the new

SoundPoint IP 300 and 500 Phones on

 

application.

page 3-20.

 

 

 

5 - 15

Page 152 Page 154
Page 153
Image 153
Polycom SIP 3.1 Audio, Upgrading, Oice/soundpointip/VoIPTechnicalBullet, Inspub.html, SoundPoint IP 300 and 500 Phones on
Page 152 Page 154

SIP 3.1 specifications

Polycom SIP 3.1 is an advanced session initiation protocol designed to enhance voice and video communication in various business environments. As a pivotal component of Polycom’s telecommunication solutions, SIP 3.1 offers several features and characteristics that cater to the evolving needs of modern enterprises, particularly those that rely on seamless and efficient communication.

One of the standout features of Polycom SIP 3.1 is its robust interoperability. This protocol supports a wide range of endpoints and platforms, allowing organizations to integrate their existing systems with new technologies effortlessly. This flexibility ensures that businesses can leverage their previous investments while upgrading to the latest communication tools.

Another key aspect of Polycom SIP 3.1 is its enhanced call management capabilities. The protocol facilitates efficient call handling, enabling users to manage multiple calls seamlessly. Features like call hold, transfer, and conferencing are streamlined, which enhances productivity by allowing for efficient collaboration among team members. Additionally, it is optimized for low latency and high-quality audio, ensuring that conversations are clear and free from disruptions.

Security is paramount in today’s digital landscape, and Polycom SIP 3.1 addresses this concern with advanced encryption standards. By integrating security features such as Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), it protects sensitive communication from unauthorized access and ensures that data remains confidential throughout the call.

Polycom SIP 3.1 also boasts compatibility with various video codecs, making it a versatile choice for video conferencing. This compatibility ensures high-quality video streams, which is essential for effective visual communication in remote meetings. Furthermore, the support for the H.264 codec provides efficient bandwidth usage, making high-definition video conferencing accessible, even in varying network conditions.

Moreover, the protocol provides strong support for presence and instant messaging, which enhances real-time communication among users. This integration of voice, video, and messaging capabilities fosters a more connected and collaborative work environment, allowing teams to engage effectively regardless of their geographical locations.

In summary, Polycom SIP 3.1 stands out as a sophisticated solution tailored to meet the demands of modern business communication. With its emphasis on interoperability, call management, security, video quality, and real-time collaboration, it caters to companies of all sizes seeking to optimize their communication infrastructure and enhance productivity in the workplace. As businesses continue to navigate the complexities of digital communication, Polycom SIP 3.1 remains a compelling choice in the market.
Top Page Image Contents