Polycom SIP 3.1 manual Controls, Symptom, Problem, Corrective Action

Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Controls

Symptom	Problem	Corrective Action
The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following:
	IP / SoundStation IP family SIP	• Check for a response from other
	phone does not respond.
			feature keys or from the dial pad.
		• Place a call to the phone from a known
			working telephone. Check for display
			updates.
		• Press the Menu key followed by
			System Status and Server Status to
			check if the telephone is correctly
			registered to the server.
		• Press the Menu key followed by
			System Status and Network Statistics.
			Scroll down to see if LAN port shows
			active or Inactive.
		• Check the termination at the switch or
			hub end of the network LAN cable.
			Ensure that the switch/hub port
			connected to the telephone is
			operational (if not accessible, contact
			your system administrator).
		•	Before restarting your phone, contact
			your system administrator, since this
			may allow more detailed
			troubleshooting to occur before losing
			any current status information.

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