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 About This Guide
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Contents
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Contents
 Troubleshooting Your SoundPoint IP / SoundStation IP Phones
 Contents
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Introducing the SoundPoint IP / SoundStation IP Family
SoundPoint IP Desktop Phones
 Administrator’s Guide SoundPoint IP / SoundStation IP
 SoundPoint IP SoundPoint IP 550/560 SoundPoint IP 600/601
 SoundStation IP Conference Phones
 Currently supported conference phones are SoundStation IP
 Key Features of Your SoundPoint IP / SoundStation IP Phones
 SoundPoint IP 600
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Overview
 Where SoundPoint IP / SoundStation IP Phones Fit
SoundPoint IP / SoundStation IP Phones on
 BootROM
Session Initiation Protocol Application Architecture
 Application
 Configuration
Master Configuration Files Application Configuration Files
 Application Configuration Files
 Resource Files
 Available Features
Ring tones Synthesized tones Contact directories
 Overview
 Microsoft Live Communications Server
 Overview
 Administrator’s Guide SoundPoint IP / SoundStation IP
 New Features in SIP
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Setting up Your System
 Setting Up the Network
Dhcp or Manual TCP/IP Setup
 For more information on Dhcp options, go to
 Supported Provisioning Protocols
FTP Tftp Http Https
 Modifying the Network Configuration
Certificate Authority List on page C-1
Main Menu Dhcp Menu Server Menu Ethernet Menu Syslog Menu
 Dhcp Menu
EM Power
Name Possible Values Description Dhcp Client
Phone IP Address
 Menu
Possible Name Values Description
Section, Server Menu
 Server Menu
Menu
 Server. Refer to Supported Provisioning Protocols on
Dhcp on page C-23
Name Possible Values Description
Or later. Passive FTP is still supported
 Password, this will be ignored
Password these characters if they are correctly escaped
Using the method specified in RFC
This will be ignored
 Setting
Setting unless you want to disable the PC port
Ethernet menu
 Setting Up the Boot Server
Refer to Basic Logging level/change/ and render
 Each phone may open multiple connections to the server
Information, contact your Certified Polycom Reseller
Create account and home directory
These permissions, but will not be able to upload files
 Sip.cfg Phone1.cfg 000000000000.cfg Directory~.xml
Deploying Phones From the Boot Server
You must decide on a boot server security policy
SoundPointIP-dictionary.xmlone of each supported language
 Configuration Files on page C-4
Provisioning Phones
 Configuration on page A-4
SIP/ on page A-10
PhoneMACaddress.cfg
 5EL@
 Provisioning SoundStation IP 7000 Phones Using CLink
 Upgrading SIP Application
Supporting SoundPoint IP and SoundStation IP Phones
 Supporting SoundPoint IP 300 and 500 Phones
 To upgrade your SIP application
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Setting Up Basic Features
Configuring SoundPoint IP / SoundStation IP Phones Locally
This chapter also provides instructions on
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Call Timer
Call Log
Call Waiting
 Called Party Identification
Calling Party Identification
Missed Call Notification
 Connected Party Identification
Context Sensitive Volume Control
Central boot server
Customizable Audio Sound Effects
 Messages and voice messages are waiting
Message Waiting Indication
Distinctive Incoming Call Treatment
Saf/ on page A-30 or Sound Effects se/ on page A-31
 Address-directory
Distinctive Ringing
Distinctive Call Waiting
Xml Local
 Do Not Disturb
Handset, Headset, and Speakerphone
116
 Local Contact Directory
Userpreferences/on page A-107
 Xml
Direct
Ory.xml
?xml version=1.0 encoding=UTF-8 standalone=yes ? directory
 UTF-8’s variable length encoding
Directory
Element Permitted Values Interpretation
Space is added between first and last names
 Local Digit Map
7000, the maximum speed-dial index is
Auto-reject
 Microphone Mute
Soft Key Activated User Interface
Speed Dial
 Boot server Ethernet
Time and Date Display
 Ethernet Switch
Idle Display Animation
 Graphic Display Backgrounds
Their phone
Your choice
 For images, select a filename. For example
Automatic Off-Hook Call Placement
Call Hold
AutoOffHook/ on page A-112
 Call Transfer
Hold/localReminder/ on page A-67
 Local / Centralized Conferencing
Manage Conferences
 Call Forward
 Directed Call Pick-Up
 Call Park/Retrieve
Setting Up Advanced Features
Group Call Pick-Up
Last Call Return
 Configuring Your System
 Configurable Feature Keys
Feature Key Layouts on page C-12
 Multiple Line Keys per Registration
Multiple Call Appearances
 Shared Call Appearances
 Bridged Line Appearance
 Busy Lamp Field
 Live Communications Server 2005 Integration on
Customizable Fonts and Indicators
EchnicalBulletinspub.html
Attendant.uri
 Multilingual User Interface
Central boot
Instant Messaging
Server Sip.cfg
 Swedish
Fonts, refer to Fonts font/ on page A-72
 Saf/ on page A-30
Synthesized Call Progress Tones
Microbrowser
Call Progress Patterns on page A-33
 Real-Time Transport Protocol Ports
 Network Address Translation
Corporate Directory
Nat/ on page A-120
 Settings Basic Preferences Corporate Directory View
 This section contains the following information
 Recording and Playback of Audio Calls
670 have a functioning USB port
Display
 Daisy-Chaining Phones
 Provisioning Phones Over CLink
 Enhanced Feature Keys
Efk Efklist Efkprompt Version Special Characters
 Efklist
This element describes behavior of enhanced feature key
Efk
This element contains the following parameters
 Efkprompt
This element describes the behavior of the user prompts
 Version
Special Characters
Version efk.version=2
 Macro Action Prompt Macro Substitution Expanded Macros
Macro Action
 Call. The use of refer method is call server
Using Invite if no active call or Dtmf if an active
Prompt Macro Substitution
Dependentand may require the addition of star codes
 Expanded Macros
Collected. The macros are case sensitive
Prompt is not required for every macro
Contact Directory File Format on
 Examples
 Action String Example
Configuration File Changes
Enhanced Feature Key XML Files
Action string
 Using Call Park Key
Contact Directory Changes
Well as others mapped to Park Return and Call Pickup
 Configurable Soft Keys
 New Call End Call Split Join Forward
MyStatus and Buddies Hold, Transfer, and Conference
 Update the sip.cfg configuration as follows
Softkey.feature.newcall =
103
 Update sip.cfg as follows
 Voice Mail Integration
 Multiple Registrations
Server server/ on page A-7
 Automatic Call Distribution
Server Redundancy
Server/ on page A-7, and Registration reg/ on page A-107
 DNS SIP Server Name Resolution
 For Outgoing Calls Invite Fallback
 Phone Configuration
Configured
Phone Operation for Registration
 Presence
 Immediately with business contacts
Boot server Address-directory
Microsoft Live Communications Server 2005 Integration
Examples on
 Roamingbuddies/ on page A-122
Roamingprivacy/ on page A-123
 Refer to Roaming Buddies roamingbuddies/ on page A-122
Refer to Roaming Privacy roamingprivacy/ on page A-123
 Set reg.x.auth.password to the LCS password
Set the reg.x.server.y.address to the LCS server name
Locate the roamingprivacy attribute
 Access URL in SIP Message
Web Content Examples User Interface Signaling Changes
 Web Content Status Indication
 Settings Menu
 Static DNS Cache
 Example
 Dns.cache.A.1 , dns.cache.A.2 , and so on
 Set to null to force SRV lookups
 Display of Warnings from SIP Headers
 Setting Up Audio Features
 Voice Activity Detection
Low-Delay Audio Packet Transmission
Jitter Buffer and Packet Error Concealment
Dynamic Noise Reduction Treble/Bass Controls
 Dtmf Event RTP Payload
Acoustic Echo Cancellation
Dtmf Tone Generation
DTMF/ on page A-28
 Audio Codecs
Following table summarizes the phone’s audio codec support
Effective
 Background Noise Suppression
Comfort Noise Fill
On page A-38 and Codec Profiles audioProfile/ on page A-41
 IP Type-of-Service
Automatic Gain Control
Ieee 802.1p/Q
 Voice Quality Monitoring
Three types of quality reports can be enabled
Periodic-Generated during a call at a configurable period
Threshold
 Treble/Bass Controls
Setting Up Security Features
Dynamic Noise Reduction
Monitoring/ on page A-52
 Pwd/length/ on page A-89
Local User and Administrator Privilege Levels
Custom Certificates
Tinspub.html
 Configuration changes can performed locally
Incoming Signaling Validation
Configuration File Encryption
Secure Real-Time Transport Protocol
 Configuring SoundPoint IP / SoundStation IP Phones Locally
Configuration on page A-124
Device.cfg
 Passwords
 Troubleshooting Your SoundPoint IP / SoundStation IP Phones
 Error Messages
BootROM Error Messages
 Application Error Messages
 Status Menu
 Log Files
 Scheduled Logging
 Manual Log Upload
 Reading a Boot Log
Following figure shows a portion of a boot log file
 Testing Phone Hardware
Reading an Application Log
Following figure shows a portion of an application log file
 Power and Startup
Symptom Problem Corrective Action
 Controls
 Access to Screens and Systems
To Rebooting the Phone on
 Calling
 Displays
Phone on page C-10
 Oice/soundpointip/VoIPTechnicalBullet
Audio
Upgrading
Inspub.html
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Configuration Files
 Master Configuration Files
 One will cause a reboot loop
 Application Configuration
CONFIGFILES=phone1MACADDRESS.cfg, sip.cfg MISCFILES=
 Configuration Files
 Protocol voIpProt
This configuration attribute is defined as follows
Attribute Permitted Default Interpretation Values
This attribute includes
 VoIpProt.server.x.transport is set to
Permitted Attribute Values Default Interpretation
If voIpProt.server.x.address is a
If voIpProt.server.x.transport is set to
 VoIpProt.server.x.address is an IP
 VoIpProt.SIP.lcs
 Parameter if set to 1 when the parameter
To 1 default is
 Permitted Attribute Values Default Interpretation
 Reg.x.auth.optimizedInFailover takes
 This attribute also includes
Ept = 325,326,327,328,329,330
Lcl.ml.lang.tags.x in Multilingual ml
 Outbound Proxy outboundProxy
 Request Validation requestValidation
Due to the additional signaling required
Alert Information alertInfo
May have a negative performance impact
 Conference Setup conference
Special Events specialEvent
 UDP, TCP, or TLS
Supported when configured with the values
Dial Plan dialplan
Dialplan.applyToCallListDial
 This attributes also includes
Digit Map digitmap Routing routing
 Configuration Files
 Attribute Permitted Values Default Interpretation
Server server Emergency emergency
 Emergency emergency
Localization lcl
Server server
Multilingual ml Date and Time datetime
 Lcl.ml.lang.menu.2
Attribute Permitted Values Interpretation
Lcl.ml.lang.menu.1
Lcl.ml.lang.menu.3
 Lcl.ml.lang.tags.1 =
Lcl.datetime.date.longFormat
Lcl.datetime.date.dateTop
Zh-cn,zhq=0.9,enq=0.8
 Optional Set lcl.ml.lang to be the new languageregion string
 User Preferences up
Permitted Attribute Values Interpretation
 OnIntensity, it will be replaced with
OnIntensity value
 Tones tones
Dual Tone Multi-Frequency Dtmf Chord-Sets chord
 Only be enabled when tone.dtmf.viaRtp is
Disabled
 Be enabled when tone.dtmf.viaRtp is
 Sampled Audio for Sound Effects saf
 Sound Effects se
Following table, x is the sampled audio file number
To SoundPointIPWelcome.wav
 Patterns pat Ring type rt
Instruction Meaning Example
 Miscellaneous Patterns
Call Progress Patterns
Call progress Use within phone Pattern number
 Ringer pattern number Default description
Ringer Patterns
Call progress Pattern number Use within phone
 Miscellaneous Patterns
Miscellaneous Pattern number Use within phone
 Sequential
Patterns on page A-34
Defined in Call Progress Patterns on page A-33
 Voice Settings voice
 Codec Preferences codecPref Codec Profiles audioProfile
Following voice codecs are supported
These codecs include
Codec Preferences codecPref
 Permitted Attribute Values Default Interpretation
 Voice.codecPref.IP7000.G722
 Codec Profiles audioProfile
 Attribute Default
 Attribute Default
 Attribute Default
 Acoustic Echo Cancellation aec
 Acoustic Echo Suppression aes
 Background Noise Suppression ns
 Feature
 Receive Equalization rxEq
 Transmit Equalization txEq
 Attribute Default
 Voice.vadEnable parameter
If voice.vadEnable is set to 0, add attribute line
Central Report Collector collector Alert Reports alert
 Server server RTCP-XR rtcpxr
Central Report Collector collector
Nable.periodic is set 1, since
 Alert Reports alert
 RTCP-XR rtcpxr
Quality of Service QOS
Following settings control the 802.1p/Q userpriority field
Ethernet Ieee 802.1p/Q ethernet IP TOS IP
 Other other
These parameters apply to RTP packets
Call Control callControl
RTP rtp Call Control callControl
 RTP rtp
 Basic TCP/IP Tcpip
Qos.ip.callControl…
 Attribute Permitted Default Values
 Permitted Attribute Values Default Interpretation
 Start.date is ignored
If fixedDayEnable is set to
Start.dayOfWeek
Stop.dayOfWeek
 TcpIpApp.port.rtp.filterByIp
Must be enabled for this to work
RTP rtp
TcpIpApp.port.rtp.filterByPort
 Default value is used
Web Server httpd
Value that is out of range,
 Call Handling Configuration call
Configuration cfg
 Reg.x.callsPerLineKey. Refer to Registration
If call.stickyAutoLineSeize is set to 1, this
 BroadWorks calls server only. You must change
Shared Calls shared Hold, Local Reminder hold/localReminder
SoundPoint IP 330/320 only
Value if your organization uses a different call
 Phones a quick press and release of the line
Servers
IP 4000, 6000, and 7000 phones. For other
Key will resume a call whereas pressing
 Dir.local.volatile.4meg
Directory dir
Local Directory local Corporate Directory corp
Dir.local.volatile.8meg, this
 Enter the speed dial index followed
SoundPoint IP 320/330 is disabled
Read only, speed dial entry on
By #
 Used for display purposes only
 Leg tagged parameter. This
Dir.corp.viewPersistence
600, and 601 legacy phones, use
Prevents slow behavior after exiting
 Presence pres
Fonts font
 SoundPoint IP 320, 330, 430, 500
SoundPoint IP 550, 560, 600, 601, 650,
 IP330 font IP330
 This configuration attribute is defined as follows
Keys key
 Following table lists the functions that are available
Functions
 Built-in default solid pattern is displayed
Backgrounds bg
 Same to display correctly on grayscale
 Individual phone when the user lightens or
Darkens the graphic during preview
 Indicators ind
Following indicators are used by the phone
Bitmaps bitmap
 Platform IP300/, IP 330/, IP400
IP500/, IP600/, IP4000/,
IP7000/ on page A-80
 Attribute Permitted Interpretation Values
IP300/, IP330/, IP400/, IP500/, IP600
IP4000/, and IP7000/ tag above
 LEDs led
Following table, x is the LED number
 Event Logging log
Level Interpretation
 Three formats are available for the event timestamp
Two types of logging are supported
Type Example
 Log.render.level maps to
Syslog Menu on
You do not change this value
 Server is set up for this
Set starting with log.sched.x where x identifies the task
Support append mode unless
Uploaded if no new events have
 Encryption encryption Password Lengths pwd/length
Security sec
 License license
 Provisioning prov
RAM Disk ramdisk
 Delay delay
Request request
Value
 Feature feature
 Resource res
Finder finder Quotas quotas
 Phones, this value is internally replaced by 2X
Value. For the SoundStation IP 6000
Phones, this value is internally replaced by 4X
 This value is internally replaced by 2X the value. For
Microbrowser mb
SoundStation IP 4000, 6000, and 7000 phones
Replaced by 4X the value
 650, and 670 and SoundStation IP 4000
Miscellaneous XML errors can occur on
SoundPoint IP 430, 501, 550, 560, 600
7000 phones
 If mb.main.idleTimeout
Function is selected
Used. Refer to User Preferences up/ on
 Applications apps
Detrimental effect on performance of the phone
 Apps.push.password must be set to non-Null
Non-Null values
Values
 Peer Networking pnet
DNS Cache dns
Naptr NAPTR/ attribute SRV SRV
 Http//tools.ietf.org/html/rfc2915
 Http//tools.ietf.org/html/rfc2782
 Soft Keys softkey
Macro Definition on
 Permitted Attribute Values Default Interpretation
 New Call and Callers soft keys
For this soft key to be displayed
 Per-Phone Configuration
Parameters include
 Registration reg
User Preferences userpreferences
 Specified in sip.cfg in Server server/ on
Is non-Null, all of the reg.x.server.y.xxx
Parameters will override the parameters
A-7
 Refer to Call Handling Configuration call
Shared line counts as a call for every phone
Sharing that registration
 If reg.x.serverFeatureControl.cf is not
 Calls call
VoIpProt.SIP.strictLineSeize is
 Set to 1 enabled, this parameter is ignored. For
More information, refer to SIP SIP/ on
Sylantro call server only
 If call.missedCallTracking.x.enabled is
 Forwarding is enabled, this
Parameter is enabled
Diversion divert
 Calls can be automatically diverted when the phone is busy
Divert.x.contact will be
 Dialplan.x.digitmap is not
Enabled, this parameter is
Server-base call forwarding is
Plan dialplan/ on page A-17
 Dialplan.x.applyToUserDial When present, and if
 Digit Map digitmap/ on
 Server/ on page A-118
Message Waiting Indicator mwi
Messaging msg
Chosen. Refer to Voice Mail Integration on
 Network Address Translation nat
 VoIpProt.local.signalPort in sip.cfg
Attendant attendant
 Roaming Buddies roamingbuddies
Value 0 if the call server is Microsoft Live
Communications Server
 VoIpProt.SIP.strictLineSeize
Roaming Privacy roamingprivacy
User Preferences userpreferences
VoIPProt.SIP.lineSeize.retries,
 Flash Parameter Configuration
 This flash attributes are defined as follows
Enabled
Setup on
For example, if device.net.ipAddress.set =
 Server address is preserved
 Refer to Basic Logging level/change/
Render/ on page A-86
Menu on
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Session Initiation Protocol SIP
 RFC and Internet Draft Support
 Request Support
Following SIP request messages are supported
Method Supported
 Header Support
Following SIP request headers are supported
Header Supported
 Header Supported
 Response Support
Following SIP responses are supported
Response Supported
 3xx Responses Redirection
 5xx Responses Server Failure
 Transfer
Hold Implementation
Reliability of Provisional Responses
Third Party Call Control
 Shared Call Appearance Signaling
Bridged Line Appearance Signaling
 Miscellaneous Administrative Tasks
Trusted Certificate Authority List
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Miscellaneous Administrative Tasks
 Encrypting Configuration Files
 Encrypted and unencrypted file are the same
Changing the Key on the Phone
Option. This shows the digest field
Encryption/ on page A-89
 Adding a Background Logo
Model Width Height Color Depth
 RGB Values
Color RGB Values Decimal Hexadecimal
Model Associate Parameter
 IP330 IP400
Bitmaps
IP300 IP300 IP330
IP500 IP500
 Model BootROM SIP Application
BootROM/SIP Application Dependencies
Animations Indicators
Migration Dependencies
 Multiple Key Combinations
 About three seconds
BootROM until the password prompt appears
IP 4000 and 6000 6, 8 and * dial pad keys
IP 301 The two Line keys and the Up and Down arrow keys
 SoundPoint IP
Default Feature Key Layouts
SoundStation IP 4000, 6000, and 7000 models
Key ID Function
 SoundPoint IP 320/330
 SoundPoint IP
 OPER0 14 # 12 11OPER Key ID
 SoundPoint IP 550/560/600/601/650/670
 SoundStation IP
 Key ID
 Internal Key Functions
 Label Function
 LCR
 Label Function
 Assigning a Vlan ID Using Dhcp
VLAN-A=10 VLAN-A=0x0a VLAN-A=012
 Parsing Vendor ID Information
 Miscellaneous Administrative Tasks
 Product, Model, and Part Number Mapping
Product Name Model Name Product Part Number
 Select Save Config
Disabling PC Ethernet Port
Press
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Third Party Software
 OpenSSL
 Third Party Software
 Zlib
 Copyright and Permission Notice
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Index
Numerics
 Administrator’s Guide SoundPoint IP / SoundStation IP
 Dhcp
IP TOS call control callControl A-58 IP400 font A-74
 Administrator’s Guide SoundPoint IP / SoundStation IP
 SDP SDP A-9
 Sipsip A-10
 POLYCOM, INC Application Programming Interface License API
 License Agreement for Development Purposes
 Support Services
 Export Controls
Page
 Addendum to SIP 3.1 Administrator’s Guide
 New or Changed Features
Electronic Hookswitch Graphic Display Backgrounds
Distribution Zip File
 Configuration File Changes
Backlight Intensity
Metrics for listening and conversational quality
 Gains gain
 Receive Equalization rxEq
Transmit Equalization txEq
 Background bg
 Administrator’s Guide Addendum for the SoundPoint IP
 Multiple Key Combinations and Default Key Layout
 Key ID
 Administrator’s Guide Addendum for the SoundPoint IP