Polycom SIP 3.1 manual Testing Phone Hardware, Reading an Application Log

Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Reading an Application Log

The following figure shows a portion of an application log file:

Testing Phone Hardware

To obtain more detailed troubleshooting information, you can access certain menus on the SoundPoint IP and SoundStation IP phone that test the phone hardware.

From the diagnostics menu, you can test:

•The phone’s microphones, speaker, handset, and any third-party handset (if present)

•Keypad mapping—You can verify the function assign to each key.

•Graphic display—You can test the LCD for faulty pixels.

To test the phone hardware:

>>Press Menu, and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.

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