Polycom SIP 3.1 Access URL in SIP Message, Web Content Examples User Interface Signaling Changes

Configuring Your System

lSet the roaming_privacy.reg element to the number corresponding to the LCS registration.

For example, roaming_privacy.reg = 2

Refer to Roaming Privacy <roaming_privacy/> on page A-123.

mSave the modified phone1.cfg configuration file.

Access URL in SIP Message

Introduced in SIP 2.2, this feature that allows information contained in incoming SIP signaling to refer to XHTML web content that can be rendered by the SoundPoint IP phone’s Microbrowser.

Supporting this feature allows use of the SoundPoint IP phone’s display to provide information before someone takes a call and while they are on a call (for example, a SIP re-INVITE). The information accessible at the URL can be anything that you want to have displayed.

Configuration changes can performed centrally at the boot server:

Central	Configuration file:	Turn this feature on or off.
(boot server)	sip.cfg	• For more information, refer to Microbrowser <mb/> on page A-95.

This section provides detailed information on:

•Web Content Examples

•User Interface

•Signaling Changes

Web Content Examples

This feature can be used in the following circumstances:

•Call Center—Customer information

The URL provided allows the phone to access information about a customer and display it before the agent takes the call.

•Call Center—Scripts for different call center groups

The phone can access a script of questions for an agent to ask a caller when a call comes in. The script can be different for each agent group.

•Restaurant menu on a hotel phone

A guest dials a number for the restaurant and a voice indicates that the menu is now available for viewing on the phone.

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