Polycom SIP 3.1 manual New Call End Call Split Join Forward

Configuring Your System

•Directly into an Enhanced Feature Key macro

•Directly into a URL

•A chained list of actions

It is possible to disable the display of specific standard keys—the soft keys that are displayed on SoundStation IP and SoundStation IP phones—to make room for other soft keys that your organization wants displayed. To ensure that the usability of features is not compromised, the disabling of certain soft keys in certain circumstances may be restricted. When a standard soft key is disabled, the space where it was remains empty. The standard keys that can be disabled include:

•New Call

•End Call

•Split

•Join

•Forward

•Directories (or Dir as it is called on the SoundPoint IP 320/330)

•Callers (appears on the SoundPoint IP 320/330)

•MyStatus and Buddies

•Hold, Transfer, and Conference

Note	The Hold, Transfer, and Conference are grouped together to avoid usability
	issues.

Custom soft keys can be added in the following call states:

•Idle—There are no active calls.

•Active—This state starts when a call is connected. It stops when the call stops or changes to another state (like hold or dial tone).

•Alerting (or ringing or incoming proceeding)—The phone is ringing.

•Dial tone—You can hear the dial tone.

•Proceeding (or outgoing proceeding)—This state starts when the phone sends a request to the network. It stops when the call is connected.

•Setup—This state starts when the user starts keying in a phone number. This state ends when the Proceeding state starts.

•Hold—The call is put on hold locally.

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