Administrator’s Guide SoundPoint IP / SoundStation IP

Displays

Symptom

Problem

Corrective Action

 

 

 

There is no display.

Power is not correctly applied to

Do one of the following:

The display is incorrect.

the SoundPoint IP family SIP

• Check that the display is illuminated.

phone.

The display has bad contrast.

• Make sure the LAN cable is inserted

 

 

 

properly at the rear of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

• If using in-line powering, have your

 

 

system administrator check that the

 

 

switch is supplying power to the

 

 

phone.

 

 

 

 

The contrast needs adjustment.

Do one of the following:

 

 

• Refer to the appropriate SoundPoint

 

 

IP / SoundStation IP SIP phone User

 

 

Guide.

 

 

• Reboot the phone to obtain a default

 

 

level of contrast (refer to Rebooting

 

 

the Phone on page C-10).

 

 

 

 

Outbound or inbound calling is

Do one of the following:

 

unsuccessful.

• Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

• Lift the handset. Ensure dial tone is

 

 

present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

The display is flickering.

Certain type of older fluorescent

Do one of the following:

 

lighting causes the display to

• Move the SoundPoint IP /

 

appear to flicker.

 

SoundStation IP SIP phone away from

 

 

the lights.

 

 

• Replace the lights.

 

 

 

5 - 14

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Polycom SIP 3.1 manual Displays, Phone on page C-10
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