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Polycom SIP 3.1 manual BootROM Error Messages, Failed to get boot parameters via DHCP

Models: SIP 3.1

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Administrator’s Guide SoundPoint IP / SoundStation IP

If your problems is not listed in this chapter nor described in the latest Release

Notes, contact your Certified Polycom Reseller for support.

Error Messages

There are several different error messages that can be displayed on the phone when it is booting. Some of these errors are fatal, meaning that the phone will not able to boot until this issue has been resolved, and some are recoverable, meaning the phone will continue booting after the error, but the configuration of the phone may not be what you were expecting.

BootROM Error Messages

Most of these errors are also logged on the phone’s boot log, however, if you are having trouble connecting to the boot server, the phone will likely not be able to upload the boot log for you to examine.

Failed to get boot parameters via DHCP

The phone does not have an IP address and therefore cannot boot. Check that all cables are connected, the DHCP server is running and that the phone has not been put into a VLAN which is different from the DHCP server. Check the DHCP configuration.

Application <file name> is not compatible with this phone!

When the bootROM displays an error like “The application is not compatible”, it means an application file was downloaded from the boot server, but it cannot be installed on this phone. This issue can usually be resolved by finding a software image that is compatible with the hardware or the bootROM being used and installing this on the boot server. There are various different hardware and software dependencies. Refer to the latest Release Notes for details on the version you are using.

Could not contact boot server, using existing configuration

The phone could not contact the boot server, but the causes may be numerous. It may be cabling issue, it may be related to DHCP configuration, or it could be a problem with the boot server itself. The phone can recover from this error so long as it previously downloaded a valid application bootROM image and all of the necessary configuration files.

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Polycom SIP 3.1 manual BootROM Error Messages, Failed to get boot parameters via DHCP

Contents

August, 2008 Edition 1725-11530-310 Rev. A SIP Trademark Information Patent InformationDisclaimer Copyright NoticeAbout This Guide Administrator’s Guide SoundPoint IP / SoundStation IP Contents 3 Setting up Your System4 Configuring Your System About This GuideCall Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Called Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Calling Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Connected Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Context Sensitive Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Customizable Audio Sound Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Distinctive Incoming Call Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Distinctive Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Soft Key Activated User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Idle Display Animation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Automatic Off-Hook Call Placement . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Local / Centralized Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 Directed Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 Group Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 Call Park/Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 Last Call Return Contents 5 Troubleshooting Your SoundPoint IP / SoundStation IP Phones Page C Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . . C-1 SoundPoint IP Desktop Phones SoundStation IP Conference Phones Introducing the SoundPoint IP / SoundStation IP FamilySoundPoint IP Desktop Phones SoundPoint IP 320/330 SoundPoint IP Administrator’s Guide SoundPoint IP / SoundStation IPThe currently supported desktop phones are SoundPoint IP SoundPoint IP SoundPoint IP 550/560 SoundPoint IP 600/601 Introducing the SoundPoint IP / SoundStation IP FamilySoundPoint IP SoundPoint IP SoundStation IP Conference PhonesAdministrator’s Guide SoundPoint IP / SoundStation IP Introducing the SoundPoint IP / SoundStation IP Family The currently supported conference phones are SoundStation IPSoundStation IP SoundStation IP Key Features of Your SoundPoint IP / SoundStation IP Phones Dual auto-sensing 10/100/1000baseT Ethernet ports Administrator’s Guide SoundPoint IP / SoundStation IP Where SoundPoint IP / SoundStation IP Phones Fit Available Features New Features in SIPOverview Session Initiation Protocol Application ArchitectureWhere SoundPoint IP / SoundStation IP Phones Fit SoundPoint IP / SoundStation IP Phones on pageConfiguration Resource Files bootROM Application BootROMSession Initiation Protocol Application Architecture Application Configuration BootROM and Application WrapperMaster Configuration Files Application Configuration Files Master Configuration FilesThe application files are Application Configuration FilesCentral Provisioning Manual Configuration Resource FilesAvailable Features Last Call Return-The phone allows call server-based last call return Microsoft Live Communications Server Advanced FeaturesVoice Mail Integration-Compatible with voice mail servers IP Type-of-Service-Allows for the setting of TOS settings New Features in SIP Microbrowser-An XML API allows for the creation of more advanced applications Deploying Phones From the Boot Server Upgrading SIP Application Setting up Your SystemSetting Up the Network Setting Up the Boot Server Setting Up the Network DHCP or Manual TCP/IP SetupFor more information on DHCP options, go to Supported Provisioning Protocols Modifying the Network Configuration Resetting to Factory DefaultsCertificate Authority List on page C-1 Main Menu DHCP Menu Server Menu Ethernet Menu Syslog MenuMain Menu discussed in DHCP or Manual TCP/IP Setup on pageNote Disabled when DHCP client is disabled Note Disabled when DHCP client is enabledDHCP Menu The DHCP menu is accessible only when the DHCP client is enabled. Thefollowing DHCP configuration parameters can be modified on the DHCP menuPossible NameValues DescriptionServer Menu Note Active FTP is not supported for bootROM versionServer Option DHCP on page C-23password these characters if they are correctly escaped using the method specified in RFCpassword, this will be ignored Boot Server on pageEthernet Menu Syslog Menusetting setting unless you want to disable the PC portSetting Up the Boot Server information, contact your Certified Polycom Reseller Deploying Phones From the Boot Server Boot Server Security Policysip.cfg phone1.cfg 000000000000.cfg 000000000000-directory~.xml SoundPointIPWelcome.wavTo deploy phones from the boot server Provisioning PhonesphoneMACaddress.cfg Configuration on page A-4SIP/ on page A-10 For example, replace the reference to sip.cfg with sip650.cfg Provisioning SoundStation IP 7000 Phones Using CLink Two SoundStation IP family conference phone daisy-chained togetherUpgrading SIP Application Supporting SoundPoint IP and SoundStation IP PhonesSupporting SoundPoint IP 300 and 500 Phones 1. Do one of the following steps Administrator’s Guide SoundPoint IP / SoundStation IP Configuring Your System Setting Up Basic FeaturesSetting Up Basic Features Setting Up Advanced Features Setting Up Audio Features Setting Up Security FeaturesConnected Party Identification Context Sensitive Volume Control Ethernet Switch Graphic Display BackgroundsAutomatic Off-Hook Call Placement Call Hold Call Transfer Customizable Audio Sound Effects Message Waiting IndicationCall Timer Call LogCall Waiting A-113Called Party Identification Calling Party IdentificationMissed Call Notification A-25Context Sensitive Volume Control Connected Party IdentificationCustomizable Audio Sound Effects serverMissedCall/ on page A-112Message Waiting Indication Distinctive Incoming Call TreatmentDistinctive Ringing Distinctive Call WaitingDo Not Disturb Handset, Headset, and SpeakerphoneFor more information, refer to Call Handling Configuration call A-116Local Contact Directory menu Settings Basic Preferences Headset HeadetSettings menu Settings Advanced Admin Settings Phone SettingslbMr/lb lnDoe/ln fnJohn/fn Local Contact Directory File Format?xml version=”1.0” encoding=”UTF-8” standalone=”yes” ? directory Note The label of a contact directory item is by default the label Note In some cases, this will be less than 40 characters due toUTF-8’s variable length encoding space is added between first and last namesLocal Digit Map Note If auto-divert is enabled, it has precedence over auto-rejectNote If auto-divert is also enabled, it has precedence over Note On the SoundPoint IP 330/320 and the SoundStation IPSpeed Dial Microphone MuteSoft Key Activated User Interface Time and Date Display boot serverboot server CentralEthernet Switch Idle Display AnimationIP330/, IP400/, IP500/, IP600/, IP4000/, and IP7000/ on page A-81SoundPoint IP Switch - Port Priorities Graphic Display BackgroundsAutomatic Off-Hook Call Placement Call HoldFor more information, refer to Automatic Off-Hook Call Placement autoOffHook/ on page A-112Call Transfer hold/localReminder/ on page A-67Local / Centralized Conferencing Manage ConferencesFor more information, refer to Call Handling Configuration call For more information, refer to Call Handling Configuration callCall Forward Directed Call Pick-Up Setting Up Advanced Features Configurable Feature Keys Multiple Line Keys per RegistrationGroup Call Pick-Up Call Park/RetrieveCustomizable Fonts and Indicators Instant Messaging Enhanced Feature Keys Configurable Soft KeysAccess URL in SIP Message Static DNS Cache Bridged Line Appearance Busy Lamp FieldConfigurable Feature Keys Feature Key Layouts on page C-12Multiple Line Keys per Registration Multiple Call Appearancesboot server boot serverShared Call Appearances Bridged Line Appearance A-67Busy Lamp Field boot serverCentral sip.cfgCustomizable Fonts and Indicators echnicalBulletinspub.htmlThis feature is not available on SoundPoint IP 301 phones Instant MessagingMultilingual User Interface Downloadable Fonts languages to those included with the distribution on page A-23Synthesized Call Progress Tones Microbrowsersaf/ on page A-30 Call Progress Patterns on page A-33Real-Time Transport Protocol Ports boot serverCentral sip.cfgnat/ on page A-120 Network Address TranslationCorporate Directory Settings Basic Preferences Corporate Directory View PersistencyConfiguration File Example Directory Access Protocol LDAP Technical Specification Road MapCorporate Directory LDAP Attributes Browsing the Corporate Directory Corporate Directory LDAP AttributesConfiguration File Example Recording and Playback of Audio CallsDaisy-Chaining Phones Power Adapter Multi-Interface ModuleInterconnect Cable 25-footProvisioning Phones Over CLink Enhanced Feature Keys Enhanced Feature Key Definition Language Macro DefinitionConfiguration File Changes Useful Tips Examples Enhanced Feature Key Definition Languageefklist This element describes behavior of enhanced feature keyThis element contains the following parameters Note If you exceed the phone physical layout textefkprompt this parameter is omitted, the default is INVITEdisabled or invalid, the macro execution fails Note This parameter is included for backwardsversion Special CharactersMacro Definition Macro Action Prompt Macro Substitution Expanded MacrosMacro Action The action.string in the efklist element can be defined by eitherPrompt Macro Substitution Configuration File Changes Expanded MacrosContact Directory File Format on page Useful TipsExamples “!” and “” macro prefixes cannot be mixed in the same macro lineConfiguration File Changes Enhanced Feature Key XML FilesAction String Example Speed Dial ExampleUsing Call Park Key Contact Directory ChangesConfigurable Soft Keys New Call End Call Split Join Forward MyStatus and Buddies Hold, Transfer, and ConferenceConfiguration File Examples To disable the New Call soft keyyour call server To map the Do Not Disturb Enhanced Feature Key sequence to a soft keyTo map a chained list of actions to a soft key Voice Mail Integration boot serverCentral sip.cfgMultiple Registrations Server server/ on page A-7server/ on page A-7, and Registration reg/ on page A-107 Automatic Call DistributionServer Redundancy DNS SIP Server Name Resolution Behavior When the Primary Server Connection Fails For Outgoing Calls INVITE FallbackPhone Configuration Phone Operation for RegistrationPresence Recommended Practices for Fallback DeploymentsExamples on page Microsoft Live Communications Server 2005 Integrationsection, Microsoft Live Communications Server 2005 Integration roamingprivacy/ on page A-123 Configuration File Examplesroamingbuddies/ on page A-122 Refer to Roaming Buddies roamingbuddies/ on page A-122 Refer to Roaming Privacy roamingprivacy/ on page A-123For example, reg.1.auth.password = Password2 For example, voIpProt.server.1.address = lcs2005.localRefer to Roaming Buddies roamingbuddies/ on page A-122 Access URL in SIP Message Web Content Examples User Interface Signaling ChangesWeb Content Examples Refer to Roaming Privacy roamingprivacy/ on page A-123Web Content Status Indication Web Content RetrievalUser Interface SoundPoint IP 330 Graphic Display SoundPoint IP 550 Graphic DisplaySettings Menu Signaling ChangesStatic DNS Cache Access-URL http//server.polycom.com/content23456.xhtmlexpires=60Example Configuration File Examplesreg.1.address=1001 reg.1.server.1.address=172.23.0.140 reg.1.server.1.port=5075Example Example set to null to force SRV lookupsDisplay of Warnings from SIP Headers example are set to null to force NAPTR lookupsSetting Up Audio Features Low-Delay Audio Packet TransmissionJitter Buffer and Packet Error Concealment Voice Activity Detection Acoustic Echo Cancellation Audio Codecs Background Noise SuppressionLow-Delay Audio Packet Transmission Jitter Buffer and Packet Error ConcealmentVoice Activity Detection Dynamic Noise Reduction Treble/Bass ControlsDTMF Event RTP Payload Acoustic Echo CancellationDTMF Tone Generation Audio Codecs on page A-38 and Codec Profiles audioProfile/ on page A-41 Background Noise SuppressionComfort Noise Fill IEEE 802.1p/Q IP Type-of-ServiceAutomatic Gain Control Voice Quality Monitoring draft RFC draft-ietfsippingrtcp-summary-02Setting Up Security Features Local User and Administrator Privilege Levels Custom CertificatesIncoming Signaling Validation Dynamic Noise ReductionCustom Certificates Local User and Administrator Privilege LevelsSecure Real-Time Transport Protocol Configuration File Encryption Secure Real-Time Transport Protocol Incoming Signaling ValidationConfiguration File Encryption Configuring SoundPoint IP / SoundStation IP Phones Locally Configuration on page A-124Passwords Troubleshooting Your SoundPoint IP / SoundStation IP Phones BootROM Error Messages Application Error Messages Status MenuLog Files Testing Phone Hardware Power and Startup Controls Access to Screens and Systems CallingError Messages BootROM Error MessagesFailed to get boot parameters via DHCP Could not contact boot server, using existing configurationApplication Error Messages Error, application is not presentNot all configuration files were present on the server Error loading file nameBlinking Time Status MenuStatus Log Files Application Logging OptionsScheduled Logging log.render.level-Sets the lowest level that can be logged default=1Manual Log Upload For more information, refer to Multiple Key Combinations on page C-10Reading a Boot Log Boot Failure MessagesThe following figure shows a portion of a boot log file Administrator’s Guide SoundPoint IP / SoundStation IPTesting Phone Hardware Reading an Application LogPower and Startup SymptomProblem Corrective ActionControls SymptomProblem Corrective ActionAccess to Screens and Systems to Rebooting the Phone on pageto Rebooting the Phone on page C-10Calling SymptomProblem Corrective ActionDisplays the Phone on page C-10Audio Upgradingoice/soundpointip/VoIPTechnicalBullet inspub.htmlAdministrator’s Guide SoundPoint IP / SoundStation IP Configuration Files Master Configuration Files MAC-address.cfg or 000000000000.cfgApplication Configuration sip.cfg Per-Phone Configuration phone1.cfg Flash Parameter ConfigurationMaster Configuration Files Default Master SIP Configuration File?xml version=”1.0” standalone=”yes”? edit and rename this file to Ethernet-address.cfg for each phoneone will cause a reboot loop Application Configuration Sound Effects se Voice Settings voice Quality of Service QOS Basic TCP/IP TCPIP Web Server httpd Call Handling Configuration callBitmaps bitmap Indicators ind Event Logging log Security sec Feature feature Resource resProtocol voIpProt Microbrowser mb Applications apps Peer Networking pnet DNS Cache dnsSoft Keys softkey Local local Server server SDP SDP SIP SIP Music on Hold musicOnHoldServer server Note If the reg.x.server.y.address parameterin Registration reg/ on page A-107 is non-Null, it takes precedence even if theNOTE TLS is not supported on SoundPoint IP 300 and 500 phonesNote The period negotiated with the server may be different. The phone will attempt toSDP SDP voIpProt.SIP.lcsSIP SIP parameter if set to 1 when the parameterto 1 default is NOTE The phone will ignore the value of thisDefault PermittedAttribute ValuesvoIpProt.SIP.authOptimizedInFailover reg.x.auth.optimizedInFailover takesIf reg.x.auth.optimizedInFailover set to Conference Setup conference Outbound Proxy outboundProxy Alert Information alertInfoRequest Validation requestValidation Special Events specialEvent This attribute also includesOutbound Proxy outboundProxy NOTE TLS is not supported on SoundPointIP 300 and 500 phones voIpProt.SIP.outboundProxy.port is 0 orAlert Information alertInfo Request Validation requestValidationdue to the additional signaling required in refer to Ring type rt/ on page A-36 willvoIpProt.SIP.requestValidation.x.re Conference Setup conferenceSpecial Events specialEvent Dial Plan dialplan Music on Hold musicOnHoldsupported when configured with the values of Note The SIP URI parameter transport isThis attributes also includes Digit Map digitmap Routing routingDigit Map digitmap For example, if a customer dials 16092345678, a call is placed to Routing routing Server server Emergency emergencymaps than timeout values the default value of 3 will beLocalization lcl Server serverEmergency emergency Multilingual ml Date and Time datetimelanguageregion Multilingual mlformat language-region 1. Create a new dictionary file based on an existing one 4. Add a lcl.ml.lang.clock.menu.x attribute to the configuration file 6. Optional Set lcl.ml.lang to be the new languageregion stringUser Preferences up Date and Time datetimeDefault PermittedAttribute ValuesTones tones Dual Tone Multi-Frequency DTMF Chord-Sets chordDual Tone Multi-Frequency DTMF only be enabled when tone.dtmf.viaRtp isdisabled Note tone.dtmf.chassis.masking shouldChord-Sets chord There are three blocks of chord setsSampled Audio for Sound Effects saf Sound Effects se Patterns pat Ring type rt Patterns patMiscellaneous Patterns Call Progress PatternsRinger Patterns Miscellaneous Patterns Ring type rt sequentialVoice Settings voice Voice Coding Algorithms codecs Volume Persistence volume Gains gainAcoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns Automatic Gain Control agcVoice Coding Algorithms codecs Codec Preferences codecPref Codec Profiles audioProfileCodec Preferences codecPref The following voice codecs are supportedDefault PermittedAttribute ValuesDefault PermittedAttribute ValuesCodec Profiles audioProfile TIA-810-A digital telephony standard Volume Persistence volumeGains gain voice.gain.rx.analog.ringer.IP430 voice.gain.tx.analog.chassis.IP430 Acoustic Echo Cancellation aec Acoustic Echo Suppression aes Background Noise Suppression ns Automatic Gain Control agc featureReceive Equalization rxEq Transmit Equalization txEq voice.txEq.hs.IP601.preFilter.enable Central Report Collector collector Alert Reports alert Voice Activity Detection vadQuality Monitoring quality monitoring Server server RTCP-XR rtcpxr Central Report Collector collectorNote This parameter is ignored whenAlert Reports alert This configuration attribute is defined as followsQuality of Service QOS RTCP-XR rtcpxrEthernet IEEE 802.1p/Q ethernet IP TOS IP Ethernet IEEE 802.1p/Q ethernetRTP RTP Call Control callControlOther other IP TOS IPRTP rtp These parameters apply to RTP packetsBasic TCP/IP TCPIP Network Monitoring netMon Time Synchronization sntp Port portKeep-Alive keepalive Call Control callControlNetwork Monitoring netMon Time Synchronization sntpDefault PermittedAttribute ValuesDefault PermittedAttribute ValuesPort port RTP rtpmust be enabled for this to work RTP rtpWeb Server httpd Keep-Alive keepaliveCall Handling Configuration call Configuration cfgConfiguration cfg Note This attribute is ignored when the line isNote This may fail due to glare issues in which reg/ on page A-107case the phone may select a different available line for the callShared Calls shared Hold, Local Reminder hold/localReminder Note The default value supports theNote This parameter is supported on the SoundPoint IP 330/320 onlyShared Calls shared Hold, Local Reminder hold/localReminderNote This feature is disabled on most call serversLocal Directory local Directory dirLocal Directory local Corporate Directory corp Corporate Directory corp SoundPoint IP 320/330 is disabledNote If the local contact directory is read only, speed dial entry on theDefault PermittedAttribute ValuesNote For SoundPoint IP 600, and 601 legacy phones, use“leg” tagged parameter. This prevents slow behavior after exitingPresence pres Fonts fontSoundPoint IP 320, 330, 430, 500 and SoundPoint IP 550, 560, 600, 601, 650, andIP400 font IP400 IP330 font IP330 IP400 font IP400 IP500 font IP500 IP600 font IP600IP330 font IP330 This configuration attribute is defined as follows Keys keyIP600 font IP600 IP500 font IP500The following table lists the functions that are available Note If the file is missing or unavailable, the Backgrounds bgbuilt-in default solid pattern is displayed Default PermittedAttribute Valuesbuilt-in default solid pattern is displayed Note The adjustment value is changed on eachindividual phone when the user lightens or Note If the file is missing or unavailable, theIndicators ind Bitmaps bitmapPlatform IP300/, IP 330/, IP400/, IP500/, IP600/, IP4000/, and IP7000 Patterns pattern Classes class AssignmentsIP7000/ on page A-80 Platform IP300/, IP 330/, IP400IP500/, IP600/, IP4000/, and Patterns pattern Classes classAssignments IP300/, IP330/, IP400/, IP500/, IP600LEDs led Event Logging log The event logging system supports the following classes of eventsBasic Logging level/change/ and render Scheduled Logging Parameters schedExample time stamp ID event class missed events textBasic Logging level/change/ and render Syslog Menu on pageNote Polycom recommends that you do not change this valueScheduled Logging Parameters sched set starting with log.sched.x where x identifies the taskEncryption encryption Password Lengths pwd/length Security secEncryption encryption Password Lengths pwd/lengthLicense license Provisioning prov RAM Disk ramdiskprov.fileSystem.ffs0.8meg.m prov.fileSystem.rfs0.minFreDelay delay Delay delayRequest request Note For the SoundPoint IP 650 platformFeature feature Resource res Finder finder Quotas quotasNote The url-dialing feature must be disabled by setting feature.9.enabled to 0 in order to prevent unknownFinder finder Quotas quotasNote For the SoundPoint IP 550, 560, 650, and phones, this value is internally replaced by 2X theMicrobrowser mb Idle Display idleDisplay Main Browser main Browser Limits limitsNote For the SoundPoint IP 550, 560, 650, and 670 phones this value is internally replaced by 2X the value. For theIdle Display idleDisplay miscellaneous XML errors can occur onSoundPoint IP 430, 501, 550, 560, 600 650, and 670 and SoundStation IP 4000used. Refer to User Preferences up/ on page Main Browser mainfunction is selected Applications apps Browser Limits limitsNote To enable state polling, the attributes Note To enable the push functionality, theapps.push.password must be set to non-Null apps.statePolling.URLNAPTR NAPTR/ attribute SRV SRV A A Peer Networking pnetDNS Cache dns NAPTR NAPTR http//tools.ietf.org/html/rfc2915http//tools.ietf.org/html/rfc2915 Note This attribute is currently not usedSRV SRV http//tools.ietf.org/html/rfc2782http//tools.ietf.org/html/rfc2782 http//tools.ietf.org/html/rfc2782Soft Keys softkey Macro Definition on pageDefault PermittedAttribute ValuesNote pres.idleSoftKeys must be set to 1 for this soft key to be displayedPer-Phone Configuration Registration reg Calls call Diversion divert Dial Plan dialplanMessaging msg Network Address Translation nat Attendant attendant Roaming Buddies roamingbuddies Roaming Privacy roamingprivacyRegistration reg User Preferences userpreferencesNote If the reg.x.server.y.address parameter is non-Null, all of the reg.x.server.y.xxxparameters will override the parameters specified in sip.cfg in Server server/ onRefer to Call Handling Configuration call Note A call active on another phone on ashared line counts as a call for every phone sharing that registrationIf reg.x.serverFeatureControl.cf is not If reg.x.serverFeatureControl.dnd is notNOTE TLS is not supported on SoundPoint IP 300 and 500 phonesAutomatic Off-Hook Call Placement autoOffHook Missed Call Configuration serverMissedCallCalls call Do Not Disturb donotdisturbAutomatic Off-Hook Call Placement autoOffHook Missed Call Configuration serverMissedCallDo Not Disturb donotdisturb NOTE IfMissed Call Tracking missedCallTracking Call Waiting callWaitingYou can enable/disable missed call tracking on a per-line basis This configuration attribute is defined as followsDiversion divert Forward All fwd Busy busy No Answer noanswer Do Not Disturb dndForward All fwd forwarding is enabled, thisBusy busy No Answer noanswerforwarding is enabled, this parameter is disabledDo Not Disturb dnd enabled, this parameter isdisabled Dial Plan dialplanDigit Map digitmap Routing routing Digit Map digitmapPlan dialplan/ on page A-17 Plan dialplan/ on page A-17Routing routing Server server Emergency emergencyServer server Digit Map digitmap/ on pageEmergency emergency Message Waiting Indicator mwiMessaging msg Message Waiting Indicator mwi Network Address Translation natAttendant attendant voIpProt.local.signalPort in sip.cfgRoaming Buddies roamingbuddies Warning This parameter must be enabledvalue 0 if the call server is Microsoft Live Communications ServerRoaming Privacy roamingprivacy User Preferences userpreferencesvoIpProt.SIP.strictLineSeize voIPProt.SIP.lineSeize.retries, andFlash Parameter Configuration Note This field is not used when DHCP client is enabledNote This field is not used when DHCP client is enabledDescription NamePossible Values Name Possible ValuesDescription Refer to Basic Logging level/change/ andAdministrator’s Guide SoundPoint IP / SoundStation IP Shared Call Appearance Signaling Bridged Line Appearance Signaling Session Initiation Protocol SIPRequest Support Header Support Response Support Hold Implementation Reliability of Provisional Responses TransferRFC and Internet Draft Support Request Support Header Support The following SIP request headers are supportedHeader SupportedResponse Support 1xx Responses - Provisional2xx Responses - Success The following SIP responses are supported3xx Responses - Redirection 4xx Responses - Request FailureResponse Supported5xx Responses - Server Failure 6xx Responses - Global FailureResponse SupportedHold Implementation Reliability of Provisional ResponsesTransfer Third Party Call ControlSIP for Instant Messaging and Presence Leveraging Extensions Shared Call Appearance SignalingBridged Line Appearance Signaling Miscellaneous Administrative Tasks Trusted Certificate Authority List Encrypting Configuration FilesAdding a Background Logo BootROM/SIP Application Dependencies Multiple Key Combinations Default Feature Key LayoutsDeutsche Telekom AG Root CA Digital Signature Trust Co. Global CA TC TrustCenter, Germany, Class 1 CA Encrypting Configuration Files Crypt=1KeyDesc=companyNameKey1Key=06a9214036b8a15b512e03d534120006Changing the Key on the Phone Adding a Background Logo Configuration File Changes bitmap.IP330.61.namebitmap.IP400.61.name bitmap.IP500.61.nameAdministrator’s Guide SoundPoint IP / SoundStation IP bitmapsIP300 … IP300 IP330 … … IP330 IP400 …BootROM/SIP Application Dependencies Migration DependenciesRebooting the Phone Multiple Key CombinationsRestoring Factory Defaults Uploading Log FilesDefault Feature Key Layouts SoundPoint IPSoundPoint IP 320/330 VolDownSoundPoint IP Key IDFunction Key IDSoundPoint IP 15 OPER0 14 # 12 11OPER Key IDDEF3 MNO21SoundPoint IP 550/560/600/601/650/670 and 42 are not used on SoundPoint IP 550 and 560 phonesSoundStation IP Key IDFunction Key IDSoundStation IP Key IDInternal Key Functions SoundStation IPHard key remappings do not require the Enhanced Feature key feature to Label FunctionLabel FunctionAssigning a VLAN ID Using DHCP Parsing Vendor ID Information 1. Check for the Polycom signature at the start of the option Product, Model, and Part Number Mapping Product NameModel Name Product Part NumberDisabling PC Ethernet Port 2. Select Settings Advanced Network Configuration Ethernet Menu6. Select Save Config Administrator’s Guide SoundPoint IP / SoundStation IP OpenLDAP Third Party SoftwareAres OpenSSL OpenLDAP is a registered trademark of the OpenLDAP FoundationOriginal SSLeay License zlib C 1995-2002 Jean-loup Gailly and Mark AdlerCOPYRIGHT AND PERMISSION NOTICE Expatcurl Administrator’s Guide SoundPoint IP / SoundStation IP Index NumericsPage Page Page Page Page POLYCOM, INC APPLICATION PROGRAMMING INTERFACE LICENSE “API” LICENSE AGREEMENT FOR DEVELOPMENT PURPOSES 3. SUPPORT SERVICES 5. NO WARRANTY6. LIMITATION OF LIABILITY 7. DISCLAIMER8. EXPORT CONTROLS 9. MISCELLANEOUS526.9000 Fax Addendum to SIP 3.1 Administrator’s Guide Distribution Zip File Electronic HookswitchGraphic Display Backgrounds Multilingual User Interface Backlight Intensity Voice Quality Monitoring Audio CodecsNew or Changed Features Electronic HookswitchDistribution Zip File Graphic Display BackgroundsConfiguration File Changes Backlight IntensityGains gain Receive Equalization rxEq Transmit Equalization txEq Background bg Bitmaps bitmapGains gain TIA-810-A digital telephony standardReceive Equalization rxEq Transmit Equalization txEqDefault DefaultBackground bg This configuration attribute is defined as followsNote The values for red, green, and blue must be the same to display correctly on grayscalebuilt-in default solid pattern is displayed Note The adjustment value is changed on eachindividual phone when the user lightens or Note If the file is missing or unavailable, theMultiple Key Combinations and Default Key Layout Indicators indAnimations anim Graphic Icons giThe SoundPoint IP 450 desktop phone default key layout is as follows Key IDAdministrator’s Guide Addendum for the SoundPoint IP