Polycom SIP 3.1 manual Calling, Symptom, Problem, Corrective Action

Troubleshooting Your SoundPoint IP / SoundStation IP Phones

Calling

Symptom	Problem	Corrective Action
There is no dial tone.	Power is not correctly applied to	Do one of the following:
	the SoundPoint IP family SIP	• Check that the display is illuminated.
	phone.
		• Make sure the LAN cable is inserted
		properly at the rear of the phone (try
		unplugging and re-inserting the
		cable).
		• If using in-line powering, have your
		system administrator check that the
		switch is supplying power to the
		phone.
	Dial tone is not present on one of	Do one of the following:
	audio paths.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if dial tone is
		present on another paths.
		• If dial tone exists on another path,
		connect a different handset or
		headset to isolate the problem.
		• Check configuration for gain levels.
	The phone is not registered.	Contact your system administrator.
The phone does not ring.	Ring setting or volume is low.	Do one of the following:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check same status of handset,
		headset (if connected) and through
		the Hands-Free Speakerphone.
	Outbound or inbound calling is	Do one of the following:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure dial tone is
		present and place a call to another
		extension or number. Check that the
		display changes in response.
The line icon shows an	The phone line is unregistered.	Contact your system administrator.
unregistered line icon.

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